We're here to give you the most help, and a chance to be helpful, too.

an interview with the owner of cloud mover spa

refining product choices to meet consumer wants

gaining new customers from your neighborhood

reward programs for loyal customers

6 page action guide with step-by-step step suggestions to beat your newest competitor

it is easier to keep your customers than trying to get new ones. so, stop losing customers! this 7-page guide will help you learn ...and most importantly how to win them back.

this 5 page action guide provides proven techniques to successfully increase customer loyalty

mired in a slowdown and wondering how to get more customers back in your store?

it's wonderful to have so many customers in your location that they may have to wait. do you and your staff do "the right things" to keep them happy while they wait? this 4-page action guide contains over 25 tried-and-true "right things" to keep your customers waiting contentedly.

how "small" can beat the big boys

mri study identifies five buying style segments: * buyers of the best * swayable shopaholics * habitualized havers * conscientious consumers * penny-pinchers

a difference-maker in true customer service

a free action guide to help you get started on facebook

things to consider before creating a myspace page for your business

i’m really focusing on referrals…i make a point to mail a postcard to former clients and ask for referrals, and send a gift certificate to a nice restaurant to every client who gives me a referral. patrick o. rapid city, sd- real estate

“newsletters can provide good information about the store: for example, give subscribers first notice of any in-store events, and they will have ‘first dibs’ on signing up to attend events. also you communicate changes to your store hours or policies, to make their shopping easier and more convenient.”larry n, dearborn, mi ice rink owner

“i get a lot of newsletters from craft shops with information about new products and services. the newsletter provides an opportunity to give the dates the products will arrive and some information about price, color, etc that will be of interest to consumers. the manufacturers often will provide you this information to put into your newsletter.also, i like it when email newsletters have special offers and discounts that are available for a limited time only, and only for customers who receive email. you don’t need to have an offer in every email, once every two months could work to keep people interested.mary jane, salt lake city, ut homemaker

“we use newsletters to get information from our customers. have a poll or a survey. it can be short, and even fun: where are you going on vacation? what tv show are you enjoying this summer? then post results in a future newsletter. people love taking polls.of course, always best to use a poll topic that is of interest to your audience.our customers are into new bands, especially hip-hop. we like to poll about "who's hot" in order to let them chime in about their favorites, and it also let's us get a sense of trends.”anson l , natchez, miss clothing store

“last summer we decided to focus on children in art. we took all items that even remotely seemed like something a child would like to work with and put them on sale. we have had weekly contests for children to participate in...a different theme each week....awarding them a small gift certificate.all of this naturally brings in parents...and we endeavor to engage them in buying their own supplies!.” hannah y, elsmwood, ct teacher supply store