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						<title>Grabbing Green - an interactive knowledge exchange for small business</title>
						<link>http://grabbinggreen.com/content.php?id=</link>
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				<title>Benefits to Word of Mouth Are High</title>
				<link>http://grabbinggreen.com/content.php?id=6</link>
				<description><![CDATA[1. A customer community can increase customer loyalty.If a customer takes it upon herself to tell a friend or colleague something positive about your store, it reinforces her own commitment to your business. Additionally, the number of people she tells is a measure of the level of her loyalty.2. Loyal customers visit more frequently and they spend more per visit. We know that loyalcustomers who visit stores frequently have higher ticket averages per person than thosethat visit infrequently.3. A customer community reduces marketing expenses.Costs of promoting your store go down if you have a strong customer community.This can best be illustrated with a brief case study. A regional chain of restaurants, In-N-Out Burger, has incredibly loyal customers who love the restaurant for its simple menu, fresh ingredients and great service.4. A customer community can insulate you from competition.The more a customer is loyal to your store, the less likely it is that he will switch to a competitor.5. A customer community can increase your employee loyalty. Happy customers who keep coming back result in a happy staff. Happy staff leads to more employee loyalty. Think of it as a circle.]]></description>
				<pubDate>2009-05-06 17:38:07</pubDate>
				<category>Book Excerpts</category>
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				<title>Positive word of mouth vs. Negative word of mouth</title>
				<link>http://grabbinggreen.com/content.php?id=7</link>
				<description><![CDATA[…a happy customer will tell one other person about a positive experience, but she will tell ten others about a negative experience. A recent study increased these numbers to ten people for a good experience and 300 for a bad experience. That is probably due to people’s desire to share what their experiences are increasing, and the Internet facilitates that information exchange.]]></description>
				<pubDate>2009-05-07 17:38:11</pubDate>
				<category>Book Excerpts</category>
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				<title>How To Deal With A New Competitor In Your Area</title>
				<link>http://grabbinggreen.com/content.php?id=27</link>
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				<pubDate>2009-05-28 12:03:16</pubDate>
				<category>Action Guides</category>
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				<title>Convenient neighbors make a difference for Waggin Train</title>
				<link>http://grabbinggreen.com/content.php?id=12</link>
				<description><![CDATA[Steve and Jen Morrison’s three locations of their pet store, Waggin’ Train, are located in strip malls close to residential neighborhoods. There are several small strip malls on each of the streets where they are located.  To encourage more local business, Steve and Jen hired their 12 year son, Evan, and his best friend to place fliers under windshields of cars in the neighboring strip mall parking lot. The fliers list the types of food sold by Waggin Train as well as a list of veterinarians that recommend the different foods (the Morrisons have always asked local vets their opinions of various foods, and the vets are happy to support the store. The Morrisons also provide coupons for ‘new puppy kits’ offered by different vets). These fliers have led more local customers into the store who are happy to have a convenient place to pick up their dog food or kitty litter.]]></description>
				<pubDate>2009-05-12 17:38:35</pubDate>
				<category>Retailer Stories</category>
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				<title>You’re not Wal-Mart: And Why That’s a Good Thing</title>
				<link>http://grabbinggreen.com/content.php?id=36</link>
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				<pubDate>2009-06-12 09:21:54</pubDate>
				<category>Related Articles</category>
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				<title> Retailers are like Boyfriends </title>
				<link>http://grabbinggreen.com/content.php?id=233</link>
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				<pubDate>2009-08-13 11:14:25</pubDate>
				<category>Related Articles</category>
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				<title>Building Buzz to Beat the Big Boys</title>
				<link>http://grabbinggreen.com/content.php?id=20</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-05-14 19:40:41</pubDate>
				<category>Build Buzz</category>
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				<title>How a Restaurant  Won New Business in Tough Times</title>
				<link>http://grabbinggreen.com/content.php?id=141</link>
				<description><![CDATA[Vivendi’s Italian restaurant is owned by a married couple, Nick and Lucia Vivendi. They opened the restaurant 14 years ago after working in their parents businesses; they refer to the restaurant as their 'first child'. Vivendi’s is located on the main street in the town, close to several other restaurants including a Chinese buffet, a local pizza restaurant, and several fast food chains. Vivendi's also competes pricewise with large chains like Oliver Garden and Macaroni Grill plus some larger independents that located near local malls.Vivendi’s has been advertising in the local newspaper and the yellow pages for several years, always running a ¼ page in the restaurant sections. The ad rarely changes and details many of the things on their menu as well as their event catering.  The ad rep for the local newspaper told them that some of the local restaurants were cancelling the regular ads because business had lately gone down.  Instead of cancelling their ads, Nick and Lucia decided to change their ad and now feature a different specialty every week. They selected meals most popular with their current customers. This decision created more work for the newspaper but Vivendi’s business picked up. Their 'old time' customers remembered how much they liked the specials and came in more frequently, and new customers said the ad caught their attention y since it featured an item that sounded unique and really good.]]></description>
				<pubDate>2009-07-07 17:22:10</pubDate>
				<category>Retailer Stories</category>
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				<title>Should I have a MySpace page for my small business?</title>
				<link>http://grabbinggreen.com/content.php?id=25</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-05-27 14:55:46</pubDate>
				<category>Related Articles</category>
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				<title>Poor customer experience starts in store</title>
				<link>http://grabbinggreen.com/content.php?id=39</link>
				<description><![CDATA[A recent study [2], for example, found that half of Americans experience a problem while shopping. It also identified the top problems that customers experience. The first is a problem with time: shopping at the store was inconvenient due to parking issues or because it took too long to get in and out of the store. The second is merchandising:consumers find it hard to find products, or the store layout and displays are confusing.The third are employees: the front line staff has poor product knowledge or lacks courtesy. About a third of these people tell one or more friends about their problem, and on average, they tell four people. Now, among those four people who are told about the problem, two of them will never step foot in the store that their friend told them about. In addition, it is likely that these two friends will tell other friends about the problem.The same study found that dissatisfied shoppers are five times more likely to complain to friends than to the retailer. We recommend that you do not wait to hear about bad things (or good things for that matter) from your customers: talk to them! What is clear, though, is that people like to talk about shopping. A recent study by the Keller Fay Group found that Americans talk about products and services all the time.The average American discusses specific brands in ordinary discussion about eight times per day [3]. More than 60% of these brand talks feature products in a positive light.As a local store marketer, you have a resource that companies like AnheuserBusch and Lee Jeans do not have: the ability to have constant interaction with your customers. And you do. Do you know who your customers are? Of course, you do: you see them on a regular basis patronizing your store. But how well do you know them? What do youknow about them? Do you know where they live? How often do they shop in your store?What do they like best about your store? What are some things they do not like? And, perhaps most importantly: what, if anything, do they tell others about your store?]]></description>
				<pubDate>2009-06-12 10:08:14</pubDate>
				<category>Book Excerpts</category>
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				<title>Customers want to be involved</title>
				<link>http://grabbinggreen.com/content.php?id=46</link>
				<description><![CDATA[It is important to remember that today’s consumer is different from your customerof five years ago. Customers today want more information. They want to be more involved in their purchase decisions. They look for services and products specifically designed for them. And lastly, they want opportunities to provide feedback to store owners, and, once they give that feedback, to know that you are using that feedback to make your store a better place for them to visit.Some trade areas are larger than the boundaries of your community, that is, people will travel a long distance to visit your establishment. People travel further to visit a furniture store than 25 they do to the cleaners. So, the frequency of visits or purchase cycle influences the size of the trading area.However, because it is a personal service or high level of importance in the consumers mind convenience can be overcome by the quality of the experience or a tie to a particular service person.]]></description>
				<pubDate>2009-06-12 13:04:21</pubDate>
				<category>Book Excerpts</category>
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				<title>Twitter, Dodgeball and Plurk: Are You Ready to Microblog?</title>
				<link>http://grabbinggreen.com/content.php?id=191</link>
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				<pubDate>2009-07-22 14:15:14</pubDate>
				<category>Related Articles</category>
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				<title>Pricing in a Recession</title>
				<link>http://grabbinggreen.com/content.php?id=193</link>
				<description><![CDATA[<a href="http://blogs.openforum.com/2009/06/05/up-down-or-sideways-how-to-price-in-a-recession/">The Open Forum Blog </a> has a great post on how to price in a recession. This is a great article ,but the part I like the most is that the post advocates using a 'bundle', or what we call a 'value bundle'. <blockquote>Your bundle: Think you sell one product or service? Youre wrong. Youre offering delivery of your widgets, Docters points out. You are offering warranties, follow-on repair service, financing. Youre probably offering upgrades. Smarter companies are adjusting the prices in their bundle of services, in response to shifts in customer priorities. Since new machinery may be out of reach, for example, You lower the price of the widget, but you increase the price of the servicing or the repair contract.</blockquote>Customers are all about value now, so find a way to make your offers as valuable as possible.]]></description>
				<pubDate>2009-07-22 15:27:38</pubDate>
				<category>Bloglites</category>
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				<title>Should I Set Up a Web Page For My Retail Business?</title>
				<link>http://grabbinggreen.com/content.php?id=192</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-22 14:19:27</pubDate>
				<category>Related Articles</category>
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				<title>12 Tips to help small retailers thrive in a recession</title>
				<link>http://grabbinggreen.com/content.php?id=188</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-22 14:08:53</pubDate>
				<category>Related Articles</category>
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				<title>A Tale of Two Requests</title>
				<link>http://grabbinggreen.com/content.php?id=69</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-06-15 13:25:46</pubDate>
				<category>Related Articles</category>
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				<title>Demographics available on line</title>
				<link>http://grabbinggreen.com/content.php?id=70</link>
				<description><![CDATA[Detailed local census data is readily available free via the Internet through the U.S. Bureau of Census. Census data can be retrieved at several geographic levels (county, city/village, town, census tract, zip code, etc.). You can access the Census Bureau as your primary resource, and this is available free via the Internet at a new website called American FactFinder<a href="http://factfinder.census.gov/home/saff/main.html"a>).By knowing your area, it will lead you to developing special marketing efforts to specific groups of consumers. For example, if you have a large concentration of families you may market them differently than you would market a group of young adults.You want to move on to looking at your customers from a psychographic perspective. Psychographics move beyond knowing how to describe your customers, but what makes them want to visit your store and shop there. Psychographics include consumer’s perceptions about the benefits and values of your store as well as the motivations to shop at your store or at other locations.Brand loyalty is built when customers perceive a brand offers the right productfeatures, images, and/or quality level at the right price. Brand loyalty for a retail storeoccurs when your store offers the right mix of products and service at an appropriateprice.With loyal customers, spending tends to accelerate over time. Loyal customers have lower operational costs, and they are less price-sensitive than newer customers[6].Have you ever heard the old adage that 10-20% of your customers account for 70-80% of your business? In many product descriptors, these people are called the ‘heavyusers’, heavy not referring to their weight but to their purchase frequency. We prefer tocall them the family: the customers that are very loyal to your store.The Flirts are customers that shop at both your store and your competitors’ stores.They are likely to represent about 50% of your customers and between 20 and 50% ofyour income.]]></description>
				<pubDate>2009-06-15 13:38:17</pubDate>
				<category>Book Excerpts</category>
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				<title>There are different customer groups</title>
				<link>http://grabbinggreen.com/content.php?id=71</link>
				<description><![CDATA[Phantoms.They live within your trading area, they share the same demographic traits as the family and the flirts, but the Phantoms are different: you almost never see them. To put it bluntly, customers in this segment are not loyal to your store. Phantoms represent a large portion of your trading area, but a very small portion of your sales.And while a survey or a poll would not be considered a ‘normal conversation’, you are moving the topic of your store up the relevance ladder for your customers.]]></description>
				<pubDate>2009-06-15 13:40:00</pubDate>
				<category>Book Excerpts</category>
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				<title>Different types of customer surveys</title>
				<link>http://grabbinggreen.com/content.php?id=72</link>
				<description><![CDATA[There are five basic techniques you can use to talk to your customers: phonesurveys, card surveys, online surveys, focus groups/group discussions and intercept/personal surveys done in local mallsHow to begin to understand all that the customers are telling you? You will want to startby tabulating responses to scale questions, as well as reading through all the open-ended comments that your respondents provide. As you review this data, think about the results using these guiding questions:What do people like about us?What do people like about our competitors?What can we do to improve our business?Research is more than a cost of doing business. Research is the way that you cancreate personal relationships with customersWhat is Word of Mouth?.Of course you know what word of mouth is: you have been a word of mouthpractitioner since you were born, and word of mouth advertising and promotion has been around since the first two human beings had a verbal interaction.]]></description>
				<pubDate>2009-06-15 13:42:01</pubDate>
				<category>Book Excerpts</category>
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				<title>Positive word of mouth starts with communication</title>
				<link>http://grabbinggreen.com/content.php?id=73</link>
				<description><![CDATA[You want to have a dialogue with your customers. They have opinions and they want toshare them. They want you to hear them and respond back. This is the key to developing a two-way communication that will create positive word of mouth.The earliest published definition of ‘word of mouth;’, in the 1960s, defined word of mouth as a face to-face communication about a brand, product or service between people who are perceived as not having connections to a commercial entity.WOMMA (the word of mouth marketing association) <a href://http://womma.org/ >has defined word of mouth as ‘he act of a consumer creating and/or distributing marketing-relevant information to another consumer.]]></description>
				<pubDate>2009-06-15 13:43:35</pubDate>
				<category>Book Excerpts</category>
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				<title>How word of mouth marketing starts</title>
				<link>http://grabbinggreen.com/content.php?id=74</link>
				<description><![CDATA[So just to clarify: word of mouth is something that your customers do. Word of mouth marketing is something that you do: encourage your customers to talk to other customers about your store.Newsweek magazine defined buzz as ‘infectious chatter; genuine, street-level excitement about a hot new person, place or thing”.]]></description>
				<pubDate>2009-06-15 13:53:13</pubDate>
				<category>Book Excerpts</category>
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				<title>What is viral marketing?</title>
				<link>http://grabbinggreen.com/content.php?id=75</link>
				<description><![CDATA[Viral marketing is a somewhat like word of mouth marketing in that it uses thepower of pre-existing social networks to promote products or services.Viral marketing relies on an individual seeing a message (such as a video) andthen alerting friends and family online about his or her discovery. In turn, theseindividuals alert more friends and family about the message.The Venue is the location where the communication takes place. The venue can beonline (such as through an electronic medium), or in a traditional physical location.The key is relevant, meaningful conversation. With that it mind you could be speaking orconnecting with your customers every week or every month with something new.]]></description>
				<pubDate>2009-06-15 13:54:36</pubDate>
				<category>Book Excerpts</category>
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				<title>Changes to the store can create customer interest</title>
				<link>http://grabbinggreen.com/content.php?id=76</link>
				<description><![CDATA[The 411: Any changes in the store ‘basics’, such as opening and closing hours Ifyou have extended hours during the holiday season, if you now take debit andcredit cards, have added a drive through window, all these things are ‘newsabout the store that people can be interested in.Service and staff improvements. Tell your customers what type of trainingsessions or staff improvements you are doing. Customers are always interestedin hearing what you are doing to help improve the staff.In store techniques--Management by walking around. Spend some time or so every day walking around the store and talking to your customers. Select one of your ‘conversation starters’ to use as the first thing you say to the person, and use the opportunity to ask the shopper what he or she thinks and feels about your store.Salespeople ‘question of the day’ You can encourage your salespeople to startconversations with your customers by providing them with a ‘question of theday’.]]></description>
				<pubDate>2009-06-15 13:55:56</pubDate>
				<category>Book Excerpts</category>
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				<title>Email length is important</title>
				<link>http://grabbinggreen.com/content.php?id=77</link>
				<description><![CDATA[Email alerts Email alerts can should contain one or two pieces of information eachweek. They should be brief, and should end with an invitation for the readers tolet you know their thoughts on that week’s news.The family is probably very familiar with your store and its offerings, so they willwant the sneak-peek information as well as information about the people that theysee when they visit your store (i.e. your employees and other customers).]]></description>
				<pubDate>2009-06-15 14:05:36</pubDate>
				<category>Book Excerpts</category>
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				<title>Key customer group for growth</title>
				<link>http://grabbinggreen.com/content.php?id=78</link>
				<description><![CDATA[Store Champions:They are enthusiastic consumers. They like to consumer, and they like to make recommendations about brands. However, they are not necessarily brand loyal. Because they are enthusiastic, they are willing to try new things.Everyone likes to be thanked. Everyone likes their work and their ideas to beacknowledged. There are many different ways that you can thank your customers: some directly linked to referring others to your store, some thanking them for their continued business.A rewards program is designed to create an incentive for a specific activity. These programs generate minimal information about customers as part of the program. A loyalty program, on the other hand, allows you to collect information about your customers as part of the rewards.]]></description>
				<pubDate>2009-06-15 14:06:51</pubDate>
				<category>Book Excerpts</category>
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				<title>Customer rewards make a difference</title>
				<link>http://grabbinggreen.com/content.php?id=79</link>
				<description><![CDATA[Almost three fourths of Americans with household incomes over $75,000 participate in at least one reward program, and the vast majority of these individuals say that their membership influences their purchasing decisions.However, you should also know that there’s also turnover in these types ofprograms: about 42% of individuals who participate in rewards programs say they havestopped participating in at least one program, and three-fourths of those people say they purchase less from the company after they stopped participating.What type of rewards can you realistically offer? Will the rewards be seen asvaluable? Put pencil to paper and calculate what type of investment you areconsidering for your rewards program. Offering a reward after twenty cups ofcoffee will cost less than offering it after ten cups of coffee, but will this beappealing to your customers?Therefore, loyalty programs that resonate with customers have less to do with a matrix of tactics and more to do with the depth of knowledge you have about these customers.]]></description>
				<pubDate>2009-06-15 14:08:18</pubDate>
				<category>Book Excerpts</category>
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				<title>3 key elements to loyalty programs</title>
				<link>http://grabbinggreen.com/content.php?id=80</link>
				<description><![CDATA[Experts agree that a good loyalty program should have three things: a personalized reward, useful information, and one-to-one communication.]]></description>
				<pubDate>2009-06-15 14:09:43</pubDate>
				<category>Book Excerpts</category>
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				<title>Referrals are critical and the only way for some business</title>
				<link>http://grabbinggreen.com/content.php?id=81</link>
				<description><![CDATA[Referrals are the lifeblood of many businesses. Consumers choose nearly 50% ofservice-providing businesses because of a recommendation [18]. Certain types of service businesses: insurance agents, chiropractors, auto mechanics, beauty salons, real estate agents, are particularly reliant on referrals. Referrals are cost effective, that is, they cost a fraction of what you would pay for a traditional advertising program.Decide how Store Champions can help you track their referrals. One thing toconsider is to provide Store Champions with a special card to provide to theirreferrals:Some retailers may think: “I gave those loyal customers a big discount, what elsedo they want?” Well, research today tells us that your customers are probably more sensitive to frequency than magnitude. To put it another way, how often someone isrewarded is usually more important than how much they get.]]></description>
				<pubDate>2009-06-15 14:11:45</pubDate>
				<category>Book Excerpts</category>
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				<title>what makes a community?</title>
				<link>http://grabbinggreen.com/content.php?id=82</link>
				<description><![CDATA[There are many definitions of community. A basic one states that a community isa group of people who share social interaction and some common ties, and who share an area (that is, a physical space) for some of the time. Sociologist Ray Oldenburg further developed this definition with his idea of community as a “great good place”, which he also describes as the “third place” which exists and is used in our everyday lives. The third place is the place other than one’s home and one’s workplace.]]></description>
				<pubDate>2009-06-15 14:13:19</pubDate>
				<category>Book Excerpts</category>
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				<title>Customer service goes beyond what happens in the store</title>
				<link>http://grabbinggreen.com/content.php?id=83</link>
				<description><![CDATA[Your community will be a customer community for your business. Think of acommunity as a union between you and our customers: you become a member of thegroup of customers who are interested in specific topics. You provide the space andopportunity for members of the community to meet and talk.The simple fact is that communities allow people to talk with each other. Today,Americans have fewer close confidents than in the past due to the facts that they areworking longer and commuting for longer times to get to the workplace [1]). That is whycertain types of communities, specifically online communities, are becoming morepopular: they allow for a very real need for humans to connect.While you can establish a community fairly quickly, you must commit to nurturing andsupporting the community during its lifetime. The good news is that you can use a lot ofthe things you have been doing for your word of mouth marketing to build and nurture your community.]]></description>
				<pubDate>2009-06-15 14:14:37</pubDate>
				<category>Book Excerpts</category>
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				<title>Key element in social networking</title>
				<link>http://grabbinggreen.com/content.php?id=84</link>
				<description><![CDATA[What is social glue? It is a basic thing that enables communities to function ascommunities. It is the shared interests that are relevant to members of the community.Soccer is the social glue for Latin and South Americans. Rituals are the social glue forsome religious communities. Texting is the social glue for teenagers.Their social glue, then, was not the coffee itself, but the experience of drinking coffee. Bedbury describes Starbuck’s brand touchstone as ‘rewarding everyday moments. This touchstone helps us understand what being part of the Starbuck’s community means: the coffee experience as a reward that happens as part of one’s daily life.Once you have decided the role of your community, the social glue that yourcommunity will offer, you need to invite the right people to join your community: Invitethose customers with a common interest in your community, who hopefully have apassion for the ‘social glue’ and who are willing to participate.When you have a community that is open and honest, where all input is valued, andwhere people are encouraged to speak their minds, it is likely that you will hear badthings about your store. Your first reaction when conversation turns negative willnaturally be to stop it: to change the subject if you are with your community members inperson, to cut off an online chat if your community is online. But squelch that impulse!]]></description>
				<pubDate>2009-06-15 14:16:12</pubDate>
				<category>Book Excerpts</category>
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				<title>Word of mouth goes online</title>
				<link>http://grabbinggreen.com/content.php?id=85</link>
				<description><![CDATA[In its simplest form, an online community is just another example of word ofmouth. Many of your customers will be interested in the experience of other shoppersand will use that information to make decisions in addition to the information providedby you, producers, or advertisements [32]. In fact, consumers view text informationfound online forums, easier to use and more trustworthy than other types of information.Online community participants tend to shop at online stores. People who contribute product reviews or post messages visit community web sites at online stores nine times more often that sites without communities, remain twice as loyal, and buy almost twice as often.The lack of face to face contact in an online community may cause people to be more open and candid with their comments and feedback.There are numerous ways to get an online community up and running, and there arepros and cons of each. We have listed resources for many of these at the end of thischapter. Three popular types are online message boards, blogs and social networkingsites.Is the community safe? Is there some protection of personal information? Werecommend that your community be private, that is, that people have to register toparticipate in the community. Registration can consist simply of an email addressas a login name and a password.A ritual is defined as a ‘stylized and meaningful sequence of actions that binds peoplemore closely together’. Rituals are ‘moments of belonging’ that define who we are andwhere we belong. Communities often have rituals, and you might want to think aboutsome certain events that happen on a weekly or monthly basis that give some structure to the community and generate some type of response from lurkers and non lurkers alike.]]></description>
				<pubDate>2009-06-15 14:17:48</pubDate>
				<category>Book Excerpts</category>
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				<title>Lurkers are an important online customer segment</title>
				<link>http://grabbinggreen.com/content.php?id=86</link>
				<description><![CDATA[Lurkers do not really harm the community, but they are clearly not activeparticipants who are growing and participating in the community. Therefore, they get thebenefits of the community without giving anything back.An in store community. You have some type of program in your store that getscommunity members off their computers and into your store so they meet othercommunity members and can purchase what you have to sell.]]></description>
				<pubDate>2009-06-15 14:19:29</pubDate>
				<category>Book Excerpts</category>
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				<title>Building online community thru in-store efforts</title>
				<link>http://grabbinggreen.com/content.php?id=87</link>
				<description><![CDATA[It is important to have some type of physical space for your in store community. Ifyou have enough space, you will want to create some type of central hub in your store:we call this the ‘dining room table’ idea.Ritual events; You might also think about establishing events based around established milestones, holidays and rituals. For example, think about some formal events that celebrate milestones in a family’s life.Many employee studies have indicated that, in addition to compensation, rewards and recognition are key drivers of their happiness at work. The community, then, can be a way to recognize their achievements and reward them for their work.If you are developing in store activities, ask your employees to consider taking a role inthe activities, either as a leader or as a participant. See if they are interested in creating or leading some type of workshop or information session, or organizing an outside activity that meets at the store.]]></description>
				<pubDate>2009-06-15 14:20:54</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Community marketing builds online marketing</title>
				<link>http://grabbinggreen.com/content.php?id=88</link>
				<description><![CDATA[In lieu of in store communities, think about outreach communities, that is, think about become a force in a local community group. For stores that do not have a distinct specialty around which a community could be built, consider reaching out to the community at large and using an existing community to help build a community in your store.American consumers consistently demonstrate that a company's support for an important cause plays a critical role in their purchasing decisions. In fact, 76% of Americans have switched brands and/or retailers when their purchase benefited a cause they viewed as important.Your first step, though, is to define for your self what your idea of success is. Formost people, success will involve some increase in overall sales and/or profits. However, we encourage you to think beyond the ‘bottom line’ metric to consider other forms of success. Is it an increase in employee retention rates? Is it more traffic during slow times of your store?The key is to have indicators that you look at regularly to help you determine whether or not your business is succeeding, stagnating or declining.For instance, your sales volume can actually be going up while you guest count in going down. Increases in your ticket average from up-selling or price increases can mask stagnation in other areas.Because low employee turnover shows continuity. Guests feel it is important to see the same faces on a regular basis. It improves the overall relationship between your guests and the store.The science of measuring the impact and effects of word of mouth are still in their infancy, and in the next several years it is likely that we will see a lot more informationabout exactly how to measure word of mouth. One of the benefits of using the Internet,though, is that techniques are now in place that allow you to track how people are usingthe information that you send out to them to start their word of mouth campaigns.]]></description>
				<pubDate>2009-06-15 14:22:56</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>New information is key to successful web site</title>
				<link>http://grabbinggreen.com/content.php?id=89</link>
				<description><![CDATA[We wanted to include some information about keeping your efforts fresh: things to keep in mind through the year as you build your word of mouth program and promote yourcommunity presence. The most important thing to remember is that you just cannot startthe program and let it run on its own.A cluster effect occurs when everyone in a certain cluster…or social circle…has theability to be part of the community. As the message originator, you need to be able toconvince your best customers to participate in word of mouth or try the onlinecommunity, and once they try it, you need to get them to be enthusiastic about it andencourage their friends and family to be part of the community. Thus, one personencourages a small group…a cluster…to become part of the community [45].Make sure the cluster effect will happen by continuing to give your customers interesting and relevant information to use and to respond to. Use your sales contacts, and ask people in your business what email lists they subscribe to and what web sites they visit.When this information becomes valued: that is, when the information people are finding from you and your efforts is important, unique, and necessary to them, then the information becomes cultural currency. Being "in the know" is more powerful than money.]]></description>
				<pubDate>2009-06-15 14:24:50</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Customer privacy makes for successful customer value on your site and on line efforts</title>
				<link>http://grabbinggreen.com/content.php?id=90</link>
				<description><![CDATA[we will discuss two of the key ethical issues that confront anybusiness that collects information and uses that information to send messages tocustomers and potential customers: privacy and transparency. Privacy, specificallyinformation privacy, refers to the ability of an individual or group to stop informationabout themselves from becoming known to people other than those they choose to givethe information to. Transparency also refers to information, that is, addresses the abilityof a receiver of information to recognize the source of the information. In part, yourcustomers will decide the degree to which to trust you by virtue of how you approachprivacy and transparency in your communications with them.We recommend that you think about how you will use customer information, andhow you will communicate that information to them. Having a firm privacy policy doesmany things. It helps to build your credibility. It strengthens that bond of trust that is soimportant between you and your customers.Make sure you disclose your relationship to the person receiving the messagewith every message. Do not assume that once they have signed up for yourmailing list you can stop reminding them of your relationship. People today get so many emails and other messages that it cannot hurt and can only help to reinforce the relationship you have.]]></description>
				<pubDate>2009-06-15 14:26:37</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>How small businesses can use Twitter, part 3</title>
				<link>http://grabbinggreen.com/content.php?id=103</link>
				<description><![CDATA[<a href="http://www.damniwish.com/2009/06/3-ways-a-small-business-can-use-twitter.html"> Andy Sernovitz </a> recently published a post on three ways small businesses can use Twitter.Andy's third suggestion is to find leads: search for people who are looking for something that you offer in your store. Some people, for example, might send a tweet that says "where's a good car wash in Eureka?" Another might say "where can I get Hallmark Greeting Cards near the railroad station?" You can reply and hopefully the 'tweeter' will come in and make a purchase.Yes, it takes time, but all social media does. And it is free to have a twitter account and to have access to all this information. So it might be worth it. Key word: might. We're thinking more about this and will let you know.]]></description>
				<pubDate>2009-06-17 04:16:39</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>How Small Businesses can Use Twitter, part 2</title>
				<link>http://grabbinggreen.com/content.php?id=105</link>
				<description><![CDATA[<a href="http://www.damniwish.com/2009/06/3-ways-a-small-business-can-use-twitter.html"> Andy Sernovitz </a> recently published a post on three ways small businesses can use Twitter.The second thing Andy suggests is for small businesses to get market research. This is a great idea, especially if you have a good number of followers. You can ask about new products, new ideas, competitive information, and the like. People are likely to give you a quick reply and you can collect a lot of data fairly quickly.You can also search for the name of your business and see what people are saying about you. That can lead to some interesting observations: maybe some things to promote, and other things to fix. ]]></description>
				<pubDate>2009-06-17 13:50:51</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>How Small Businesses can use Twitter, part 1</title>
				<link>http://grabbinggreen.com/content.php?id=106</link>
				<description><![CDATA[<a href="http://www.damniwish.com/2009/06/3-ways-a-small-business-can-use-twitter.html"> Andy Sernovitz </a> recently published a post on three ways small businesses can use Twitter.

Twitter, as you might know, is a microblogging site. You sign up for an account, and you can post 140-character messages whenever you like. These messages are read by your 'followers'...people who 'opt in' to reading your 'tweets'. You can also read messages that others post; these people are people you are 'following'. The key then, is to get people to 'follow' you. One way to get people to follow you is follow other people (with the idea that they'll follow you back). 

I'm not convinced that Twitter is a great thing for small retailers, since it can take a lot of time and energy to craft messages, follow others' messages, and get followers. But Sernovitz is convinced.  In fact, his first observation is that Twitter is the 'easiest' of social networks, and a Twitter account may be all some retailers need. 

Certainly paticipating in social media is important, and all of it can be time consuming. And being on Twitter AND on Facebook AND in your own online community is a lot.  So take a look at Twitter and see if it might be right for you.]]></description>
				<pubDate>2009-06-17 13:51:06</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>TV ads? Think YouTube</title>
				<link>http://grabbinggreen.com/content.php?id=107</link>
				<description><![CDATA[<a href="http://sethgodin.typepad.com/seths_blog/2009/04/making-commercials-for-the-web.html"> Seth Godin's blog </a> has a good post encouraging small business to use YouTube for television commercials. It might be a fun idea to ask your customers to produce commercials for your store! Upload the ads to YouTube, encourage people to vote for their favorite, and give a gift certificate as a prize.  You get some free advertising using some customer ideas, and you'll probably be able to get a little press coverage for your efforts.]]></description>
				<pubDate>2009-06-17 13:51:28</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five things people really buy</title>
				<link>http://grabbinggreen.com/content.php?id=200</link>
				<description><![CDATA[<a href="http://www.ducttapemarketing.com/blog/2009/06/04/the-5-things-people-really-buy/">Another brilliant post </a>from the Duct Tape Marketing Blog.  He states that there are five things that people buy. In his own words:


<blockquote>at the end of the day, your customers all buy some variation of the same five things.

So you better make sure you show them how you and your products and solutions are going to:
1) Make them more money
2) Save them more time
3) Allow them to avoid the frustration of doing stuff they dont like (like wasting time and money)
4) Help them save or not lose money today and in future
5) Help them feel better about themselves</blockquote>

]]></description>
				<pubDate>2009-07-23 14:31:37</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>When Good People Say Bad Things..about your store</title>
				<link>http://grabbinggreen.com/content.php?id=108</link>
				<description><![CDATA[Everyone worries about bad word of mouth...what if someone trashes my store? What should I do?
<a href="http://www.marketingvox.com/how-to-managing-a-blog-crisis-like-a-pro-040872/?camp=rssfeed&amp;src=mv&amp;type=textlink"> Here's a great link </a> to a comprehensive guide to manage a blog crisis.

In a nutshell: Find out for yourself who is saying what, and then basically, try to correct the problem as best you can.

And most importantly, let everyone know you fixed the problem!]]></description>
				<pubDate>2009-06-17 16:58:29</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>What if...</title>
				<link>http://grabbinggreen.com/content.php?id=109</link>
				<description><![CDATA[We always get asked about bad word of mouth...what if someone writes something bad about your store on their blog, or on a forum somewhere?  We've addressed this a couple of times in our blog: you should recognize the problem, address it if you can or explain your side of the story, and then tell others how you addressed it. Make it a positive experience!<a href="http://www.marketingvox.com/how-to-managing-a-blog-crisis-like-a-pro-040872/?camp=rssfeed&amp;src=mv&amp;type=textlink">This post </a> recaps some of the key information we've talked about in our book and on the blog. It is a great summary of key ideas about dealing with a 'crisis'.]]></description>
				<pubDate>2009-06-17 17:00:14</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>More on bad reviews</title>
				<link>http://grabbinggreen.com/content.php?id=110</link>
				<description><![CDATA[There's an interesting lawsuit going on where <a href="http://mainebusiness.mainetoday.com/blogentry.html?id=10362"> a chiropractor is suing a former client </a> because the client posted a bad review on an online site called Yelp.The post linked above points to the <a href="http://w2.eff.org/bloggers/lg/"> Electronic Freedom Foundation Legal Guide for Bloggers </a>about what you can and can't say. Good reading. We'll talk more about this soon.]]></description>
				<pubDate>2009-06-17 17:01:27</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Old Navy's simple WOM campaign</title>
				<link>http://grabbinggreen.com/content.php?id=111</link>
				<description><![CDATA[I learned about Old Navy's WOM campaign <a href="http://www.damniwish.com/2008/09/a-nice-simple-w.html"> at Andy Sernovitz's blog </a>. The campaign has three important lessons:<ol>	<li>Have a simple offer,</li>	<li> Make it an offer good for more than one person: for a customer AND a customer's friends.</li>	<li>Make is easy for the offer to be shared with others.</li></ol>]]></description>
				<pubDate>2009-06-17 17:02:25</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Buttons</title>
				<link>http://grabbinggreen.com/content.php?id=112</link>
				<description><![CDATA[I'm really big on buttons these days.I recently bought some yarn, and in the package were two buttons that said "swatch me" (a pun that knitters everywhere will understand). I'm sure that the yarn company that created the yarn I bought wants this phrase to become associated with their company..and I bet it will.At the University where I teach, we give out buttons to students when they complete hard classes (one reads "I've Survived Info Hell"). The students wear them proudly..even years after they've finished the class.Buttons are cheap to produce, and they turn your customers into walking billboard for your store. But they have to be clever and interesting to make sure people wear them...frankly, I wouldn't wear a button that said "Sid's Dry Cleaners" but I would wear one that says "I'm Dry Cleaned" or something like that. Google "custom buttons" and see all the places that will help you make some great buttons.]]></description>
				<pubDate>2009-06-17 17:03:22</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Action Guides Library</title>
				<link>http://grabbinggreen.com/content.php?id=243</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-22 18:06:10</pubDate>
				<category>Build Buzz</category>
			</item><item>
				<title> Corporate Blog Design Trends and Examples</title>
				<link>http://grabbinggreen.com/content.php?id=244</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-23 15:04:49</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title> Tips for Promoting You Charity Using Social Media </title>
				<link>http://grabbinggreen.com/content.php?id=245</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-23 15:05:00</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>7 Reasons for Customers to Email you!</title>
				<link>http://grabbinggreen.com/content.php?id=113</link>
				<description><![CDATA[In a previous post, we talked about ways that you can encourage customers to give you their email address to start a dialogue. Now that you've started that dialogue, encourage customers to start talking to you! Here are some reasons why customers could email you: 1. Customers can send you product reviews that you could post in your store, on your website or in an email newsletter.2. Additionally, you can use product reviews and customer suggestions to decide what products and services to stock in your store. 3. Customers can comment on exceptional employees and service: recognize outstanding service in your store.4. Customers can let you know whether your competitors are offering similar products or services at lower costs, or whether competitors offer better products that you might want to stock.5.  Customers can share stories of how they used the products they've purchased in your store.6. Customers can enter contests that you sponsor.7. Customers can answer polls that you create and send out. Include one of these ideas in your email to customers to they'll know you're open to communicating with them via email.  And come share your experiences with this in our forums! ]]></description>
				<pubDate>2009-06-17 17:03:54</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Blog Hints: lists</title>
				<link>http://grabbinggreen.com/content.php?id=114</link>
				<description><![CDATA[Think about doing lists for your blog.<ol>	<li> You don't have to write long sentences, just pithy little comments.</li>	<li>Readers can quickly get a sense of the amount of info they'll get out of their effort.</li>	<li>Most blog programs have an automatic list generator (look for a little box when you're writing your post...with the numbers 1, 2 and 3 in it).</li>	<li>Dots work too, instead of numbers.</li>	<li>There's just something about a list.</li></ol>]]></description>
				<pubDate>2009-06-17 17:05:04</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Idea for your online site: product of the day</title>
				<link>http://grabbinggreen.com/content.php?id=115</link>
				<description><![CDATA[<a href="http://www.marketingvox.com/consumers-who-search-for-products-online-share-findings-via-wom-039572/?camp=rssfeed&amp;src=mv&amp;type=textlink">This new entry at the Marketing Vox blog </a> shares findings from a study that suggests that customers look around for products online before they buy them. And they share these products with friends via electronic Word of Mouth.So my idea is: why not have a 'product of the day' at your website or blog where you briefly describe a product (or service) at your store that your customers might not know about? You probably stock hundreds of items, and there are probably some interesting, important, unusual, unique, rare or just plain bizarre products on your shelves. Writing a few sentences about one of these products every day can result in people finding your store when they're searching for that type of product, and they may send the information to their friends.It is a simple way to generate some word of mouth, and simple is good. I was reminded of this when I read <a href="http://www.mpdailyfix.com/2008/04/6_simple_steps_for_word_of_mou.html">this post </a> at Marketing Profs Daily Fix about the <a href="https://www.blackandlightco.com/"> Black and Light Candle Company.</a> Here's a company that makes a simple, unique product that would be easy to write a few lines about for a "Product of the Day".Have you tried this or other interesting online ideas? Come share your experiences in our forums!]]></description>
				<pubDate>2009-06-17 17:05:49</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Newsletter Idea: Buyers' Guides</title>
				<link>http://grabbinggreen.com/content.php?id=116</link>
				<description><![CDATA[Help your customers make great purchase decisions with a 'buyer's guide' in your newsletter. Include tips on how to pick the best product or service for their needs.Examples:<ul>	<li>for a salon: hair color: do they need single process, a weave, highlights, lowlights, glaze? Explain what they are and what the benefits are.</li>	<li>for a hardware store: paint: differences between matte and semi-gloss, how to select a color, and when to use a base coast</li>	<li>for a garden store: how to know when to water, how to gauge the amount of sun your garden gets.</li></ul>]]></description>
				<pubDate>2009-06-17 17:06:50</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Ad Opportunity: Local Online Media</title>
				<link>http://grabbinggreen.com/content.php?id=117</link>
				<description><![CDATA[<a href="//www.marketingvox.com/local-online-media-offer-significant-ad-advantage-040599/?camp=rssfeed&amp;src=mv&amp;type=textlink">This study </a> has a good lesson: don't overlook local sites for advertising your store.

Customers visit local sites: local TV and newspaper websites, and sites for local magazines, often. And interestingly, many of these people say they are the ones that their friends and family come to for recommendations. The ads will also be seen by younger customers who are lighter users of 'traditional' media.

Another plus: advertising on these sites is usually relatively inexpensive.]]></description>
				<pubDate>2009-06-17 17:07:38</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Online Maps and Sponsored Ads</title>
				<link>http://grabbinggreen.com/content.php?id=118</link>
				<description><![CDATA[Have you ever used a map website: like google maps, to get directions to a friend's house? Well, Google Maps, and Microsoft Maps, both offer an interesting advertising opportunity...you can advertise your place of business on these maps so when people are searching in your neighborhood they learn about your store.

More details available<a href="http://www.smallbusinesscomputing.com/biztools/article.php/3610441">here </a>!]]></description>
				<pubDate>2009-06-17 17:08:25</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Del Monte and Social Glue</title>
				<link>http://grabbinggreen.com/content.php?id=119</link>
				<description><![CDATA[When the huge food manufacturer Del Monte decided to get into social networking, they could have gone with a basic food/cooking site. Instead, they chose a different path, looking at some different types of social glue that would help them connect with customers and, most importantly, get some customer insights they can use in the future. They decided to focus on pet owners and Moms, and are finding the efforts very successful. It's not groundbreaking, but it is an effort to go beyond the obvious and simple response.  Read more <a href="http://www.baselinemag.com/c/a/Messaging-and-Collaboration/Del-Monte-Gets-Social/?kc=BLBLBEMNL08052008STR1"> here </a>.]]></description>
				<pubDate>2009-06-17 17:09:36</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>How to get people to participate in your site</title>
				<link>http://grabbinggreen.com/content.php?id=120</link>
				<description><![CDATA[One great thing you can provide at your site is product reviews. This depends, of course, on getting your customers to write reviews. Ask customers to participate...and thank them when they do. Many people would love the opportunity to share their experiences, and just need a little bit of encouragement and support to do so.And of course, if you're<a href="http://www.marketingvox.com/top-amazon-reviewers-get-the-pr-treatment-042198/?utm_campaign=rssfeed&utm_source=mv&utm_medium=textlink"> Amazon.com </a>, you thank them very, very nicely.]]></description>
				<pubDate>2009-06-17 17:10:32</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Online Communities: you need a few rules</title>
				<link>http://grabbinggreen.com/content.php?id=121</link>
				<description><![CDATA[Starting an online community? We think it is a great idea...we talk about it a lot in our book "Building Buzz to Beat the Big Boys". WOMMA has recently published a helpful list of things to think about when starting your community. You need some rules of what is appropriate behavior and what are appropriate topics and posts for your community. This is a great outline of the types of things you need to think about: see it <a href="http://www.womma.org/blog/2008/12/creating-online-community-guidelines/">here.</a>]]></description>
				<pubDate>2009-06-17 17:11:40</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Paid Search</title>
				<link>http://grabbinggreen.com/content.php?id=122</link>
				<description><![CDATA[Do you participate in paid search?<a href="http://www.marketingvox.com/small-businesses-intimidated-by-search-marketing-042523/?utm_campaign=rssfeed&amp;utm_source=mv&amp;utm_medium=textlink">This recent study </a>showed that small businesses tend to avoid paid search. We'll be talking more about this during the year, and providing tips on how you can use paid search. Stay tuned!]]></description>
				<pubDate>2009-06-17 17:14:52</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Social Networks</title>
				<link>http://grabbinggreen.com/content.php?id=123</link>
				<description><![CDATA[There's a new study out by  <a href="http://www.gartner.com/it/page.jsp?id=660409"> Gartner </a> giving reasons why retailers should participate in Social Networks like MySpace. Most of what the article reports is also covered a paper we wrote that is available in the Free Resources section of this site.We believe the Interet is important for your word of mouth marketing. But keep in mind, it is probably not a great idea to jump into Social Networks without having some online experience. You might want to start with a store web page, or a blog, and get a feel for what it is like to be an online presence before you move into a social network.In the next few months, we'll be adding more free resources addressing specific Internet applications and how to think about them for your business. In the meantime, if you have any experiences you'd like to share about your online activities, join us in the 'advertising &amp; marketing' section of the forum.]]></description>
				<pubDate>2009-06-17 17:15:30</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Salespeople as Brand Managers</title>
				<link>http://grabbinggreen.com/content.php?id=124</link>
				<description><![CDATA[Your sales staff are your link between you and your customers. Empower them to promote the brand of the store with every transaction. One way is to call them 'Brand Managers' and encourage them to find interesting ways to tell your stores: your value stories, your service stories, your product stories. ]]></description>
				<pubDate>2009-06-17 17:17:32</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Two Posts on Customer Service</title>
				<link>http://grabbinggreen.com/content.php?id=125</link>
				<description><![CDATA[My surfing this morning found two articles about customer service.

First is a sorta cute story about Disneyland: I guess if it is your birthday when you visit there, you get a button identifying this. The author <a href="http://www.drewsmarketingminute.com/2008/11/what-are-your-e.html">" tells the tale about Bill's experience </a>on that day, and it has some great customer service lessons. The basic one: pay attention.

On a more serious note, <a href="http://blogs.openforum.com/2008/11/03/how-to-talk-with-employees-about-tough-times/"> The Open Forum blog </a> has a nice article about talking with your employees about tough times. On NPR this morning, an analyst stated that hiring for the holidays would be down 20% this year. Your employees have to be wondering what might happen to them. According to the Open Forum blog,  it is best to keep your employees aware of the good, the bad, and the ugly things your store is going through in the recession. They suggest sharing financials with them, and helping them understand how their own decisions affect the bottom line. Good advice about open communications when many people just want to bury their heads in the sand.]]></description>
				<pubDate>2009-06-17 17:18:30</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Customer Surveys: One Question</title>
				<link>http://grabbinggreen.com/content.php?id=126</link>
				<description><![CDATA[You can find out almost everything you need to know about how your customers feel about your business with one question:Would you recommend our service to your friends and colleagues? OK, two questions. Ask them why they answered the way they did.]]></description>
				<pubDate>2009-06-17 17:20:21</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Becoming an Expert source</title>
				<link>http://grabbinggreen.com/content.php?id=127</link>
				<description><![CDATA[In our book, we talking about promoting your store in the press. One way to do this is to become an expert source for Journalists. And now there's a cool way to do this, by joining a site called <a href="http://www.helpareporter.com/"> Help a Reporter. </a> When you join, you'll get a daily email with reporters looking for sources. If you have something to offer, contact the reporter. If you're too busy that day, just delete the email, they'll be more opportunities down the pike.I joined...I'll keep you posted how it goes!]]></description>
				<pubDate>2009-06-17 17:21:58</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Partnering with Causes</title>
				<link>http://grabbinggreen.com/content.php?id=128</link>
				<description><![CDATA[<a href="http://www.marketingvox.com/consumers-reward-cause-supporting-companies-041463/"> Cone Communications </a>has issued its most recent study that shows that in these tough economic times, it is important for businesses to build up their associations with causes.  Some key findings:

    * 85% of Americans say they have a more positive image of a product or company when it supports a cause they care about. This number remains unchanged from 1993 survey results.
    * 85% feel it is acceptable for companies to involve a cause in their marketing.
    * 79% say they would be likely to switch from one brand to another, when price and quality are about equal, if the other brand is associated with a good cause. Swap the word 'brand' for 'store' and you can see how connecting with a cause adds to your overall value.
    * 38% percent have bought a product associated with a cause in the last 12 months. So what if you offered a percentage of a certain item in your store to a cause? 5% of every haircut could go to Locks of Love, 5% of every cat toy could go to a local shelter. Think of your social glue and what your customers are looking for and you'll come up with some great connections.]]></description>
				<pubDate>2009-06-17 17:23:04</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Supporting causes</title>
				<link>http://grabbinggreen.com/content.php?id=129</link>
				<description><![CDATA[I noticed an interesting thing on Facebook today...Starbucks had a small banner ad that invited Facebook users to "Volunteer for five hours of work anywhere, and we'll give you a large latter." There were various buttons to click to pledge to volunteer, etcetera. Starbucks did something similar on election day (and sort of messed it up...they wanted you to bring in proof that you voted, and you could get a free something or other...but that's illegal. Electioneering or something. Anyway).

I like this idea....do you have a cause you care about? Encourage people to support the cause...either through their time or money...and give them a little reward or gift. It gets people in your store (especially people who, for example, read at the school or walk the shelter dogs and may not go to your store). And it makes the people who are helping out the cause feel good.]]></description>
				<pubDate>2009-06-17 17:25:26</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Keeping Local</title>
				<link>http://grabbinggreen.com/content.php?id=130</link>
				<description><![CDATA[I read in the paper about a system called "Berkshire Bucks". It seems that several local communities (mostly in the Northeast) have created their own 'local economy'...where a 'currency' is created and distributed at banks. The 'currency' can only be used for purchases in the local area, and use of the currency automatically garners a 10% discount.

Here is a bit more information:<a href="http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=158x12694">more on local currencies. </a>

I find this an intriguing idea, but it seems to take a lot of work (and significant capital) to get it started. Why not become your own 'buy local' booster campaign?  What if you made a pledge to only buy from small, local businesses to keep the dollars in your market. And then promote that...perhaps with a list of local businesses that you patronize displayed in your store, sent out in your newsletter, or printed at your website. It might catch on with other local stores, and then you'll start a great word of mouth campaign and find new partners for your promotions.]]></description>
				<pubDate>2009-06-17 17:26:54</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Two Words: Gift Cards</title>
				<link>http://grabbinggreen.com/content.php?id=131</link>
				<description><![CDATA[I heard a story on NPR this morning that said that two-thirds of holiday shoppers will buy at least one gift card this season.

That's a lot of money going into those little cards!

I've already bought one: a gift card to the bookstore of the college that one of our nephews attends.  I thought he could either use it to buy books (hiss) or a fun sweatshirt (yay). But the choice is his.

I like gift cards, especially when I find one that is a good match between the store and the gift recipient. My nephew is going to be a lot more excited about a bookstore gift card than, say, a gift card to a store like Sear's. But a new mom might find the Sear's card a lot more exciting than a bookstore card.

Anyway, you get the point: if people are buying gift cards, consider selling gift cards.

The report had a downside...people who have received gift cards for stores that went out of business. The story talked about one woman who, by her own admission, 'hoarded' the gift cards she got from a fancy gadget shop, planning for a big purchase. She waited so long that eventually the store went out of business, and her gift cards were useless. She was mad. I sort of sympathize, but on the other hand, she should have probably thought ahead a bit.

You can also help people remember to spend their gift cards with in store signage, or even a flyer that goes with the gift card talking about some of your products and services. And it is OK to include an expiration date.

<a href="http://retaildesigndiva.blogs.com/retail_design_diva/2008/11/rethinking-eben.html">They're writing about this at Retail Design Diva </a>today too.]]></description>
				<pubDate>2009-06-17 17:28:19</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Add value before cutting prices</title>
				<link>http://grabbinggreen.com/content.php?id=133</link>
				<description><![CDATA[You've read this on our blog: give your customers value and you don't have to discount so deeply.

And we're not the only ones saying it.<a href="http://blogs.openforum.com/2008/10/13/add-value-before-you-slash-prices/"> The Open Forum blog from Amex </a>says it too.

The post gives some great ideas for adding value. Simple ones too. You can carry purchases to the customer's car. Offer to change their watch battery if they've just bought a batter. Do a little extra and you up the value factor immensely.]]></description>
				<pubDate>2009-06-17 17:31:14</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>The Power of Five</title>
				<link>http://grabbinggreen.com/content.php?id=134</link>
				<description><![CDATA[I was listening to 'Car Talk' the other day, and Click and Clack mentioned that they added a post to their website of the 'top five' things you need to have in the trunk of your car. This reminded me of our previous post on value bundles...why not bundle five 'top' things to make a convenient purchase for your customers? Such as:<ul>	<li>Top five things to make the holidays easier: tape, address tags, ribbon, mailing tape, scissors</li>	<li>Top five baking needs: baking powder, cookie recipes, cookie cutters, candied decor, rolling pin</li>	<li>Top five things to winterize your home: foam faucet covers for outside faucets, a cover for your heater, storage container for the hose, rock salt or some other deicing material for the front walk, deicer for the car key</li>	<li>Top five things you need for holiday parties: nail polish, hair decorations, lip gloss, hand creme, hair gel</li>	<li>Top five things for a football tailgate: napkins, cups, blanket in team colors, flag for car, stadium pillow seat</li></ul><div>I love this top five idea...do you have any?</div> ]]></description>
				<pubDate>2009-06-17 17:33:32</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>What's Your Obsession?</title>
				<link>http://grabbinggreen.com/content.php?id=135</link>
				<description><![CDATA[<a href="http://grabbinggreen.com/home/wp-content/uploads/2008/08/picture-6.png" title="picture-6.png"><img src="http://grabbinggreen.com/home/wp-content/uploads/2008/08/picture-6.thumbnail.png" alt="picture-6.png" /></a>What's one thing at your store that you absolutely adore? That you can't live without? That your staff can't live without? Make that your monthly obsession and tell your customers about it. People are curious to find out about the things that others obsess over, and are likely to want to give it a try themselves. ]]></description>
				<pubDate>2009-06-17 17:35:48</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Why have a sale.......</title>
				<link>http://grabbinggreen.com/content.php?id=137</link>
				<description><![CDATA[<a href="http://grabbinggreen.com/home/wp-content/uploads/2008/08/picture-3.png" title="picture-3.png"><img src="http://grabbinggreen.com/home/wp-content/uploads/2008/08/picture-3.thumbnail.png" alt="picture-3.png" /></a>when you can have a treasure hunt?I love the idea that a random product goes on sale every day, or every week, for no reason other than to surprise and delight customers. Do you do treasure hunts? Tell us how they work for you! ]]></description>
				<pubDate>2009-06-17 17:37:54</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Listening to Your Customers: One Store's Experience</title>
				<link>http://grabbinggreen.com/content.php?id=138</link>
				<description><![CDATA[Steve and Jen Morrison, owners of the Waggin Train pet store,  pride themselves on stocking items the ‘big boys’ such as Petco don’t have. More importantly, they make sure they have the items that their customers want and need. They each make a point of working the register several times per week, and when they do they ask animals about their pets and the pets’ needs. Lately, they’ve heard from several pet owners that their older dogs need higher protein foods, and the customers have started cooking chicken and beef for their dogs. In response, Jen found a new company that specializes in high protein dog food, and now Waggin Train is the exclusive stockists for the brand. They are sure to mention this to customers in person and in their newsletter, and thank customers for the feedback.]]></description>
				<pubDate>2009-06-23 18:44:41</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Building traffic with "community marketing": a retailer and a dog park</title>
				<link>http://grabbinggreen.com/content.php?id=139</link>
				<description><![CDATA[Steve and Jen have three Waggin Train Pet Store locations, each close to residential neighborhoods. Every once in a while, they hire a local high school student to pass out fliers at the local dog parks. In addition to the flier, the student gives out a Waggin Train ‘trash bag’ that can be used at the dog park. Steve called the local parks department and asked if he could donate several trash barrels to the dog park that had a ‘Courtesy of Waggin Train, your local pet shop” signs on them. The park department happily agreed, and so now it seems like Waggin Trian ‘owns’ the local dog park.]]></description>
				<pubDate>2009-06-23 18:48:21</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Decisions made by one retailer for effective advertising spending in a recession</title>
				<link>http://grabbinggreen.com/content.php?id=140</link>
				<description><![CDATA[Waggin Train, a pet supply store owned by the Morrisons, has advertised primarily in local newspapers and through direct mail. Once the recession started, the Morrisons saw a decrease in the sale of toys and accessories but little change in the sales of pet food. They did see customers stocking up on larger bags of dry food that provided a better value. Subsequently, they started advertising the larger bags in their newspaper ads, alerting customers that they had 50- and 60-pound bags available at a significant savings over small sized bags. With their direct mail, they began including their website address and encouraging customers to sign up online for an email newsletter. This lowers the cost of their direct mail as customers migrate from paper mail to the Internet to receive information about the store.]]></description>
				<pubDate>2009-06-23 18:55:43</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>How Vivendi's Restaurant Increased Profits In a Slow Economy</title>
				<link>http://grabbinggreen.com/content.php?id=142</link>
				<description><![CDATA[Vivendi’s Italian Restaurant has always featured weekly specials on their menu, such as items that were in season or that their chef wanted to try. They didn’t offer a discount on these items, but provided a separate menu for those customers who wanted to try something new. With the recession hurting the frequency of their customers coming to the restaurant, Vivendi’s started offering a family special as one of their new items. They now offer a family-style platter of two hearty entrees along with a large bowl of salad.  Vivendi’s promotes the special as having unlimited salad and bread. They started offering this family special in their restaurant only during weekdays, but it became so popular that they now offer it on weekends as well. Nick says that they started getting more families in on a regular basis where as before they would only occasionally see the parents. Vivendi's now has  a slightly lower ticket average but a higher table turnover, so their dollar volume for the store was about the same as it had been before the recession.]]></description>
				<pubDate>2009-07-07 17:25:13</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Winning More Business by Listening to Customers: Nick and Lucia's Experience</title>
				<link>http://grabbinggreen.com/content.php?id=143</link>
				<description><![CDATA[Nick and Lucia of Vivendi’s Italian Restaurant always make an effort to ask each customer how their meal was, and was everything ok. So, they thought they had a good handle of how happy or unhappy their customers were. What they didn’t realize was that there were some guests who came once or twice but weren’t coming back. How did they find out, Lucia was talking to some friends away from the restaurant and a friend mentioned that someone had told them what a bad experience they had at Vivendi’s.  Lucia was upset and decided that they had to be more systematic about asking guests how their whole experience was...not just how good the food was.  Lucia convinced Nick to hold a contest at Vivendi’s where they asked everyone to rate their restaurant. They gave away a dinner for 4 with wine including desserts (Lucia’s idea).  Every customer for 4 weeks got a card to mail back to the store with their comments.  The results said that 85% of their customers gave the restaurant an excellent or very good rating. This confirmed the impressions, but they also learned that several customers were very unhappy about the wait. They loved the food, but the wait was too long and the customers didn’t feel they were being told the truth about the wait by the hostesses.  Nick decided to start telling people longer than was anticipated; he also purchased those electronic boxes that light up when the customer’s name came up on the list. Finally, they both agreed to reward anyone who waited more than 15-20 minutes with a glass of wine. ]]></description>
				<pubDate>2009-07-07 17:35:28</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Helpful Links</title>
				<link>http://grabbinggreen.com/content.php?id=215</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-03 12:47:25</pubDate>
				<category>Build Buzz</category>
			</item><item>
				<title>Effective marketing in one business' local neighborhood</title>
				<link>http://grabbinggreen.com/content.php?id=144</link>
				<description><![CDATA[Nick and Lucia of Vivendi Restaurant don’t do much advertising. Some yellow page advertising in their local telephone directory and the regular ad in the local weekly newspaper to help make sure they got a favorable review every year. However, business had been slipping a little especially during the weekdays. It seemed more of their loyal customers only came on weekends or some special event.  Nick had always felt they Vivendi’s offered a good value. There were items on their menu that were over $25 but their pasta items were always under $15. Nick decided to try an Early Bird special that he hoped would reach out to seniors. He put together a limited menu of items that were under $10 as well as a special dessert menu.  Early bird customer could order anything off the main menu for 10% off but they could really save money on the Early Bird menu. Nick put a banner on the outside of the restaurant announcing early bird specials from 4:30 to 6pm. They also created some flyers and went to the local recreation center and passed out the specials to the Bingo night crowd. It took some time but within 6 months Nick and Lucia were busy again in the weekdays.]]></description>
				<pubDate>2009-07-07 17:42:35</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>A Restaurant Learns that "Value" is better than "Price"</title>
				<link>http://grabbinggreen.com/content.php?id=145</link>
				<description><![CDATA[Nick and Lucia of Vivendi's Restaurant were concerned about the recession and what impact it was having on their restaurant.  Sales had started to slip for the last 3 months. Each month they had been down by 10% and the last month was down by 15%. What should they do? Lower prices? shave some corners in the items they purchased?  lay off some staff?  They decided that they needed to offer more value on their menu but not cut quality. They added some less expensive items to their menu. They added a family meal option which included a cheese pizza; a bowl of meal ball spaghetti and salads for 4 people at one package price. Business has picked up a little, but they have had several customer stell them how much they appreciated the family meal idea. It meant they could still bring their family out for a meal occasionally. ]]></description>
				<pubDate>2009-07-07 17:48:59</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Providing Excellent Customer Care in a Service-Based Industry</title>
				<link>http://grabbinggreen.com/content.php?id=213</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-02 16:04:50</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>One Retailer's Example of Creating "Benefit Offers"</title>
				<link>http://grabbinggreen.com/content.php?id=146</link>
				<description><![CDATA[All the meals at Vivendi’s Restaurant had always included a salad and bread with every meal, sort of the traditional Italian approach. However, owners Nick and Lucia were on vacation in the Bahama’s and they got a great idea on how to offer something more.  They stayed at a hotel that offered an all inclusive package with breakfast, lunch and dinner as a part of the package with even a glass of wine with dinner. When they came back they started to offer a special meal every night which included dessert and a glass of wine with the meal. They price this package at about $5 less than the combination was separately.  Not everyone purchased this package, but about 10-15% of their customer bought it. Lucia then suggested that they try a wine special.  Two glasses of wine with any meal for $10 for a savings of about $3 per glass. This helped increase their wine sales which had been slipping with their customers cutting back. ]]></description>
				<pubDate>2009-07-07 17:52:51</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>During a recession, customer service can attract a whole set of new guests. </title>
				<link>http://grabbinggreen.com/content.php?id=211</link>
				<description><![CDATA[You may be looking to gain customers who might be considering trading down from retailers that are more expensive. If so, it is very importantthat you provide quality assurance.]]></description>
				<pubDate>2009-08-02 15:57:33</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Gain some impulse business thru new type of marketing in your center</title>
				<link>http://grabbinggreen.com/content.php?id=212</link>
				<description><![CDATA[Even though planned purchases will increase in a recession and impulse purchases will decline, there is still an opportunity to capture some impulse shoppers.There is a new form of car window promotion that seems to work very effectively.Instead of the traditional 8” by 11” flyers that people stick on windshieldsunder the wiper blades, retail store owners have started using 3” x 3” post it notes with printed offers on them.]]></description>
				<pubDate>2009-08-02 15:59:27</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>How Waggin Train  Combined Products To Offer "bundles"</title>
				<link>http://grabbinggreen.com/content.php?id=147</link>
				<description><![CDATA[Waggin Train offers several value bundles: one “new puppy’ bundle features premium puppy food, a toy, and training pads and a ‘senior dog’ package features premium senior dog food, cosequin tables for joint health, and a probiotic for senior dogs. Customers are happy to learn about new ways to keep their dogs healthy.]]></description>
				<pubDate>2009-07-07 17:54:49</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>A Pet Store Tries Co-Op Marketing</title>
				<link>http://grabbinggreen.com/content.php?id=148</link>
				<description><![CDATA[Steve decided that Waggin Train needed to offer their customers more. So Steve partnered with a local dog shampoo service to offer a free shampoo with the purchase of $50 or more. Steve got the dog shampoo service to give him 5 free shampoos a month and a discount of 25% on any over that amount. The dog shampoo service was thrilled to get some new customers and Steve had a few more customers buying extra when they got close to the $50 limit.]]></description>
				<pubDate>2009-07-07 17:56:41</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Determining where you should focus your advertising</title>
				<link>http://grabbinggreen.com/content.php?id=210</link>
				<description><![CDATA[The best way to determine where you should focus your advertisingis to look at the demographics of the trading area you draw from aroundyour store. Your primary trading area can be determined based on where youpull the majority of your business. You might want to look at this important and growing segment as theone that you focus on. Besides being a growing segment, seniors offer otheradvantages. They often visit stores very frequently that they like or for servicesthey need… During a recession, consumers are even more inclined to shoplocally to save on gas, and just the comfort factor of going to a local place theyknow, and that has been in business for awhile, will influence their buyingdecisions. As a result, you should consider promotional signage for your storeon a regular, monthly basis. ]]></description>
				<pubDate>2009-08-02 15:55:33</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>The Morrison's Experiences with Customer Loyalty Programs</title>
				<link>http://grabbinggreen.com/content.php?id=149</link>
				<description><![CDATA[Waggin Train offers a ‘frequent buyer’ program: index cards with the customers’ name on them are kept in a box at the cash register, and each salesperson asks each customer if he or she is part of the frequent buyer program. Purchases are kept track on the card; when the customers spends $150 at the store, they get 20% off their next purchase.]]></description>
				<pubDate>2009-07-07 18:17:32</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Vivendi's Restaurant: Reward Program Decisions </title>
				<link>http://grabbinggreen.com/content.php?id=150</link>
				<description><![CDATA[Nick and Lucia of Vivendi's Restaurant had a sort of informal rewards program. The regulars who came to Vivendi’s  were given a free a glass of wine; or a free dessert to share at the table. It was a simple gesture but their loyal customers seem to appreciate it. Nick and Lucia never really tracked how frequent their guests came in or how much they gave away in free services. It just seemed like good business. With the recession, they decided to offer a frequency card. Any guest who came into Vivendi’s 12 times during the year would be given a free meal of $25 or less.  Their guest liked this idea so much that Nick and Lucia were having to give out free meals in under 6 months to a few regulars, but they felt it was a good investment since they also started tracking what has been spent with each purchase and the average total for the 12 visits was between $250 and $350.]]></description>
				<pubDate>2009-07-07 18:20:52</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>One Store's Simple Rules for Improved Service</title>
				<link>http://grabbinggreen.com/content.php?id=151</link>
				<description><![CDATA[Jen Morrison at Waggin Train Pet Store recently had a few bad customer service experiences of her own at some local stores. She was ignored at a boutique, and she put up with line jumpers at a bakery. She recently had a meeting with all her staff and set a few simple rules. Every customer must be greeted, every customer must be asked if there is anything they need help finding, and every customer must be thanked for coming in the store when they leave. ]]></description>
				<pubDate>2009-07-07 18:23:43</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Politeness Counts at Vivendi's Restaurant</title>
				<link>http://grabbinggreen.com/content.php?id=152</link>
				<description><![CDATA[Vivendi’s Restaurant is always busy or at least it almost always busy now with the recession. As a result, it’s become hard to predict when there’s going to be a wait. On the weekends, there are always 2 hostesses, but during the week owners  Nick and Lucia have cut back to one. Lucia has taken special care to instruct the lone hostess on how to act when it gets busy and the hostess is feeling the pressure. Lucia encourages her to use language like “excuse me” when she is talking to someone and has to answer the phone. Lucia has also suggested certain phone techniques to let answer every call quickly and letting customers know how busy the restaurant that particular night. Lucia refers to her hostesses as the “gateway “ to Vivendi’s. She says that the first impression of the restaurant is created by the hostess  and therefore she is the “gateway” into a positive experience.]]></description>
				<pubDate>2009-07-07 18:25:27</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Double up your customer contact in a recession. </title>
				<link>http://grabbinggreen.com/content.php?id=209</link>
				<description><![CDATA[By starting a dialogue with your customers during these tough times,you will be sending some important messages to them. They will know thatyou value them and that you are prepared to listen to their suggestions. Youwill bring some reassurance and empowerment to them as well – they willfeel that they have more control than they think. The ultimate benefit will behigher loyalty and word-of-mouth being generated for your business. Regularly surveying your customers will improve the clarity of theinformation you are hearing. Plus, it will aid the connection between yourstore and your customers. You will learn a lot about what your customers want and need, and you can use this information in a myriad of ways: from makingproduct decisions to improving your overall customer service. Make sure you acknowledge those customers who participated in thesurvey. The real key is to listen to the information and implement changes inyour operation. ]]></description>
				<pubDate>2009-08-02 15:53:16</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>How Vivendi's Put the "Service" in "Customer Service"</title>
				<link>http://grabbinggreen.com/content.php?id=153</link>
				<description><![CDATA[Vivendi’s Restaurant has always had a good reputation for service or at least that’s what they thought. They had recently had some turnover in their staff and Lucia overhead a few of their staff saying “we don’t have that” or we can’t do that”. The new waitresses weren’t being rude but they just weren’t being responsive or helpful. So Nick and Lucia had all their staff stay late during the week and their closed early. They decided to feed all the waitresses and show them two different kinds of service. Nick was the “bad guy” and he was very abrupt and cute with his table. Lucia was friendly and nice and suggested alternatives to her table. Halfway thru the meal they switched tables and continued their approach to customer service. At the end of the meal they talked about what they did and what they expected of the staff in the way in terms of providing great customer service.]]></description>
				<pubDate>2009-07-07 18:27:09</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Service: reviving the lost art at Waggin Train</title>
				<link>http://grabbinggreen.com/content.php?id=154</link>
				<description><![CDATA[Steve and Jen’s  staff at Wggin Train know to offer to carry customer purchases out to their cars. Many cusotmers are buying 30 or 40 pound bags of pet food, and they need to know that they can easily get the bags from the shop to their car. This level of service is rarely available at the larger competitors.]]></description>
				<pubDate>2009-07-07 18:29:52</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Surprises go to the Dogs at Waggin Train Pet Store</title>
				<link>http://grabbinggreen.com/content.php?id=155</link>
				<description><![CDATA[Every customer at Waggin Train is offered a free greenie for a dog or a little cat toy for a cat at the check out. Customers appreciate this little treat for their pets, especially in tough times.]]></description>
				<pubDate>2009-07-07 18:31:25</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>In a recession, it’s hard to get new customers in the door becausepeople are more risk-averse. </title>
				<link>http://grabbinggreen.com/content.php?id=208</link>
				<description><![CDATA[We suggest that you re-total all of your expenditures and put theminto two columns. In the first column, identify what you spend on “outreach”advertising, which includes any spending that reaches out to people to getthem into your store. These expenditures would include things like newspapers,magazines, radio, cable TV, Yellow Pages, business benches, charity donationsor fund raising, etc.In the second column, put all the things that you spend money on toencourage guests in your store to come back again. This includes any type of instorepromotional materials such as flyers you distribute in-store and bouncebackcards, or any type of direct mail to your customers that thanks them fortheir past visit and encourages them to come back. ]]></description>
				<pubDate>2009-08-02 15:50:45</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Think Treats: One Restaurant's Strategy</title>
				<link>http://grabbinggreen.com/content.php?id=156</link>
				<description><![CDATA[ Vivendi’s Restauranthas always given special treats to regular customers. Just recently, they started having their hostesses asking their patrons if there is anything special tonight. Nick and Lucia now keep on hand some special little cakes to celebrate free of charge a special occasion. Nick negotiated a special price on the cakes for a local bakery, so when they deliver the cake Vivendi’s gives the customer a card from the bakery with a 10% discount to visit the bakery to see what other great cakes they have.]]></description>
				<pubDate>2009-07-07 18:33:20</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Strategic Patnering with a Cause at Vivendi's Restaurant</title>
				<link>http://grabbinggreen.com/content.php?id=157</link>
				<description><![CDATA[Nick and Lucia at Vivendi's Restaurant are always being asked to provide gift certificate donations to various charities. They have tried to be gracious and accommodate everyone. However, lately there are many more requests and less coming in. So Vivendi’s has set a limit on gift certificates of $25, and offered an alternative to organizations that are looking for donations. Nick has created a charity card where Vivendi’s will donate 10% of the total dinner tab to that particular charity. Nick has these cards produced and then he goes to regular meeting of the charity and passes out the cards. This gives him an opportunity to talk about how much money they have raised for other charities, and well as give a little sales pitch about Vivendi’s. It also gives him an opportunity to get closer to the community and its people.]]></description>
				<pubDate>2009-07-07 18:34:50</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Waggin Train Partners with a Great Cause</title>
				<link>http://grabbinggreen.com/content.php?id=158</link>
				<description><![CDATA[Steve and Jen Morrison, owners of Waggin Train Pet Store, are animal lovers…they have three dogs and two cats. Not surprisingly, they spend a lot of time at their vet’s. They have a partnership with their vet where they give coupons and samples to puppy owners who participate in ‘new puppy’ classes. They also have a program where once a month, they donate a percentage of the day’s profits to a local animal shelter. Waggin Train is thanked in the quarterly newsletter from the shelter. Additionally, once a month shelter workers bring rabbits and other ‘pocket pets’ to a Waggin Train location to facilitate adoptions.]]></description>
				<pubDate>2009-07-07 18:36:32</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Maintaining advertising spending is critical in a recession.</title>
				<link>http://grabbinggreen.com/content.php?id=207</link>
				<description><![CDATA[Maintaining your advertising will maintain and possibly even increaseyour current customer loyalty because you are reminding them about yourstore or your business. Stores or companies that maintain their advertising spending during arecession end up actually increasing their growth faster than stores that reducedtheir advertising. Therefore, your sales will increase more rapidly as people startspending more money again. As a result of having a higher Share of Voice, as well as sales pickingup faster than your competitors as the recession slows down, the end result ofa year or two after the recession is that you will have greater sales and a greatershare of business. Specifically, we recommend focusing less on generatingnew customers and more on communicating with your current customers.Investing in your current customers will result in a greater return in terms ofsales. ]]></description>
				<pubDate>2009-08-02 15:48:33</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Research at the Register: Waggin Train's Process</title>
				<link>http://grabbinggreen.com/content.php?id=159</link>
				<description><![CDATA[Steve and Jen Morrison of the Waggin Train Pet Store have clipboards at the register. Their salespeople ask first-time customers how they found out about the store, and they keep track of responses on the clipboard. Every few months, they send out a survey in their email newsletter, finding out what people like and dislike about the store, and also to find out what types of products or services customers want stocked.]]></description>
				<pubDate>2009-07-07 18:39:11</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>How One Company Evaluated Their Own Advertising</title>
				<link>http://grabbinggreen.com/content.php?id=160</link>
				<description><![CDATA[ Vivendi’s  Restaurant doesn’t do a lot of advertising  and owners Nick and Lucia has informally asked new customers where they had heard about the restaurant.  They decided recently to see which form of advertising was bringing in more new customers. They started tracking all new customers with the hostess asking them if this was their first visit to Vivendi’s. If it was, they asked the guest to fill out a card asking them more specifically how they had decided to come to Vivendi’s. Was it the newspaper ad; was it the yellow page ad; was it the reviews that had started happening on line; was it from a friend? What they learned was that most of their new customers were coming from either that newspaper ad that they were changing every week or from online reviews that had been posted.]]></description>
				<pubDate>2009-07-07 18:40:41</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Harmony Day Spa: Advertising to Key Customer Segments</title>
				<link>http://grabbinggreen.com/content.php?id=161</link>
				<description><![CDATA[Kasey Carpenter owns Harmony Day Spa, a salon and spa located in a downtown shopping area in a small renovated warehouse that houses several clothing boutiques and a few upscale restaurants. The Harmony Day Spa offers massage,  facials, aromatherapy manicures, and waxing.  Harmony also has a small boutique that sells soaps, lotions, and other treats. Kasey’s clients include business women who work in the area, as well as stay at home moms, brides, and out of town guests staying at nearby hotels.Kasey advertises her spa on cable television (on networks like the Style Network, TLC and HGTV) and in the local newspaper. She occasionally runs ads on radio but finds that they haven’t worked to well for her. During the recession, she stopped her radio advertising but shifted those funds in bridal sections of the local city magazine as well as bridal inserts in the newspaper. She uses these funds to promote bridal party spa treatments, as well as treatments for mothers of the bride and groom. Focusing on this niche with advertising has made a difference in the spa business.]]></description>
				<pubDate>2009-07-07 18:41:49</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title> In a recession, take a look at the past history of your sales as well as what’s happening now. </title>
				<link>http://grabbinggreen.com/content.php?id=206</link>
				<description><![CDATA[Every business has a slow period in their history. It may have comewhen a new competitor opened in their area or it could have come from achange in management or personnel. Go back and take a look at those slowtimes and what you did then to correct the problem. There is a lot to be learnedfrom your own business problems and what you did about them. Your competitors are probably decreasing their budgets.As a result, customers will have less access to the information theyneed to make purchasing decisions. If you maintain your advertising spending,your advertising can fill that gap. Your share of voice will increase. ]]></description>
				<pubDate>2009-08-02 15:43:13</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>A Day Spa Tries Local Marketing for New Business</title>
				<link>http://grabbinggreen.com/content.php?id=162</link>
				<description><![CDATA[Kasey Carpenter of Harmony Day Spa noticed that her noontime businesss was dropping off: she assumed that nearby businesswomen were cutting back on their spa treatments. IN order to regain this business, Kasey researched what companies were located close to her, and contacted the HR representative to ask if she could bring by some beautiful brochures describing the spa’s services. In the brochure, she included a personalized coupon for each company: “Harmony Day Spa invites the staff of ABC Accounting to schedule a massage and receive a complimentary manicure. You’ll come back from your lunch hour feeling rested and looking great.”  ]]></description>
				<pubDate>2009-07-07 18:43:59</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Top-rated Blog Posts from Grabbing Green staff</title>
				<link>http://grabbinggreen.com/content.php?id=205</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-02 15:37:58</pubDate>
				<category>Build Buzz</category>
			</item><item>
				<title>Kasey Carpenter Encourages Her Staff to Listen Up!</title>
				<link>http://grabbinggreen.com/content.php?id=163</link>
				<description><![CDATA[Kasey Carpenter owns Harmony Day Spa, a salon and spa located in a downtown shopping area in a small renovated warehouse that houses several clothing boutiques and a few upscale restaurants. The Harmony Day Spa offers massage, facials, aromatherapy manicures, and waxing.  Harmony also has a small boutique that sells soaps, lotions, and other treats. Kasey’s clients include business women who work in the area, as well as stay at home moms, brides, and out of town guests staying at nearby hotels. Kasey’s staff are one of her best listening tools. After each staff member provides a service for his or her client, the staffer has a brief conversation with the client asking “what would be your ideal spa day?” In this way, the staffers learn what the clients want the most, and this helps Kasey craft special packages that appeal to a range of clients.]]></description>
				<pubDate>2009-07-07 19:04:43</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Action Guides Library</title>
				<link>http://grabbinggreen.com/content.php?id=202</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-02 14:58:25</pubDate>
				<category>Build Buzz</category>
			</item><item>
				<title>Building a Bank of Good Will</title>
				<link>http://grabbinggreen.com/content.php?id=165</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 14:45:13</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How To Stop Losing Your Customers!</title>
				<link>http://grabbinggreen.com/content.php?id=166</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 14:48:12</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How to get your Staff to Understand the Value of the Advertising you are doing</title>
				<link>http://grabbinggreen.com/content.php?id=167</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 14:49:29</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How to get customers to visit your store when your business is slow!</title>
				<link>http://grabbinggreen.com/content.php?id=201</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-24 17:19:15</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How to Handle the Wait and Keep Customers Happy</title>
				<link>http://grabbinggreen.com/content.php?id=168</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 16:12:31</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How To Get Out of The “Coupon Trap”</title>
				<link>http://grabbinggreen.com/content.php?id=169</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 16:14:44</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How to Track Your Advertising and Coupon Efforts</title>
				<link>http://grabbinggreen.com/content.php?id=170</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 16:16:12</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How to Create Cooperative Promotions</title>
				<link>http://grabbinggreen.com/content.php?id=171</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 16:19:23</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>How to Get the Most Out Of Your Cable TV Buy</title>
				<link>http://grabbinggreen.com/content.php?id=172</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-09 16:20:16</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>Customers purchase less frequently in a recession </title>
				<link>http://grabbinggreen.com/content.php?id=173</link>
				<description><![CDATA[Your existing guests won’t stop coming, but they willstretch out the time between visits. If the average pattern for your current customersis once every four weeks, they may extend their visits to every six orseven weeks. The good news is they won’t necessarily switch brands; instead,they will just purchase some brands less often. ]]></description>
				<pubDate>2009-07-09 16:23:15</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Consumers less likely to try new thing?</title>
				<link>http://grabbinggreen.com/content.php?id=174</link>
				<description><![CDATA[In a recession, people are less adventurous when it comes to trying unfamiliarproducts and different services. They don’t want to waste their more limitedfunds on unknown quantities and they don’t want to risk disappointment.They go back to those stores, products and services that they’ve used, that theylike, that perform well and that they believe will continue to perform well. Your customers will typically spend more time evaluatingchoices and making trade-offs, asking whether they should get this or that forthe budget they have to spend….Customers willlook at your sale as just a nice price reduction and not necessarily buy moreduring the sale. You can encourage neighbors to come shop at your store, and by acceptingcash, checks and credit, you can pull business from credit-only onlineretailers. ]]></description>
				<pubDate>2009-07-09 16:27:39</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Be careful to not reduce your price too far in a recession</title>
				<link>http://grabbinggreen.com/content.php?id=175</link>
				<description><![CDATA[Of course, people want more for less, which is rationale for the saleprices, but slashing prices immediately only suggests that you were overpricedin the first place. We’re not saying that there isn’t a recession. There is, but don’t listen to whateveryone says is going wrong and what will happen in a recession. Take a closelook at what your own sales experiences have been over the life of your business. ]]></description>
				<pubDate>2009-07-09 20:18:06</pubDate>
				<category>Book Excerpts</category>
			</item><item>
				<title>Retailer Stories</title>
				<link>http://grabbinggreen.com/content.php?id=176</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-10 14:42:02</pubDate>
				<category>Build Buzz</category>
			</item><item>
				<title>Should I Advertise on Craig’s List?</title>
				<link>http://grabbinggreen.com/content.php?id=187</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-07-22 14:04:56</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>The Gap Steps Up To Social Media in New Denim Campaign </title>
				<link>http://grabbinggreen.com/content.php?id=234</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-17 11:36:00</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>On the value of newspaper advertising</title>
				<link>http://grabbinggreen.com/content.php?id=221</link>
				<description><![CDATA[<a href="http://www.naa.org/PressCenter/SearchPressReleases/2008/GOOGLE-RESEARCH-SHOWS-NEWSPAPER-ADVERTISING-DRIVES-WEB-TRAFFIC-CONSUMER-PURCHASING.aspx">A new study sponsored by Google </a> found that newspaper ads encourage consumers to research advertised goods and services online. Specifically:Overall, nearly 30 percent of Internet-using newspaper readers went online to research at least one product that they saw in the newspaper (on average, they researched nine).What does this mean for you and your store? A couple of things:1. Do a google search on the products and services that you plan to feature in your ads. Be sure you know what your customers will see if they do a search.2. If the search finds sites that suggest that the product or service is problematic, reconsider featuring that in your ad.3. If the search finds sites that suggest that the product or service is great, learn why and perhaps use some of that information in your ad copy (get permission to directly quote what someone says, or else paraphrase with copy like 'ten different web sites ranked this product highly!")4.If you have an online presence (a web page, a blog, etc), then refer to the newspaper ads on your site. When customers search for the product or service name, your store will be among the hits.Let us know what you find out when you search for products you sell!]]></description>
				<pubDate>2009-08-06 12:46:14</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>One image preferable over lots of images</title>
				<link>http://grabbinggreen.com/content.php?id=220</link>
				<description><![CDATA[Putting together a newspaper or magazine ad? Research is showing that customers dislike clutter, and are more attuned to an ad that features one clear, single image.

What this means is that instead of a half page ad with ten products, think about a series of smaller ads advertising a single product in each ad.]]></description>
				<pubDate>2009-08-06 12:44:19</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title></title>
				<link>http://grabbinggreen.com/content.php?id=241</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-20 16:27:38</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Member Comments Archive</title>
				<link>http://grabbinggreen.com/content.php?id=242</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-22 18:02:32</pubDate>
				<category>Build Buzz</category>
			</item><item>
				<title>Starbucks wants to be a little guy?</title>
				<link>http://grabbinggreen.com/content.php?id=240</link>
				<description><![CDATA[I've been reading about Starbuck's decision to re-name some of its shops in the Seattle area, giving them a more 'community oriented' feel. The first one, for example, is called "The 15th Street Coffee Shop" and will sell beer and wine in addition to the regular Starbucks offerings.

This is an interesting tactic, and can have both an upside and a downside. On the upside, Starbucks is separating the 'beer and wine' shops from the other shops, and so keeping a strong brand for the middle/high school crowd while offering a more 'upmarket' alternative to legal adults. Additionally, it allows the renamed shops to be less cookie-cutter and more of a reflection of the neighborhood where it exists.

On the downside, some cynical consumers might think that Starbucks is trying to pull the wool over customers' eyes. We all know people who adamantly refuse to go to Starbucks, and if they feel 'duped' into trying the new place, negative WOM is going to spread like wildfire. But maybe just among the Starbucks haters anyway.

It will be interesting to see what happens with this.]]></description>
				<pubDate>2009-08-20 16:25:17</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title> 5 Newspaper Advertising Myths </title>
				<link>http://grabbinggreen.com/content.php?id=236</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-17 11:41:55</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title> Don't Let Them Walk Out the Door Without Something to Say </title>
				<link>http://grabbinggreen.com/content.php?id=238</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-18 12:50:29</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Creating a Newspaper Advertisement </title>
				<link>http://grabbinggreen.com/content.php?id=235</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-17 11:38:59</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Borders:  Does This Retailer Think about its Customers?</title>
				<link>http://grabbinggreen.com/content.php?id=232</link>
				<description><![CDATA[I just read that Borders Bookstore is going to add more toys and games in their kids section.

Now, I'm not anti-kid, but I'm just questioning the wisdom of this decision. I actually like Borders....if I'm going to a Big Box store in my town for a book, Border's is my first choice. The service is good and they have a pretty good rewards program.

But nothing will turn me off than going into a store thinking it's Border's and having it be more like ToysRus. And if they take even more room away from the books to add games and toys, they're seriously compromising something I really like about them.

Of course, if their core customer is a parent with kids, then it might be a good decision. But i'm pretty sure that isn't the core customer at my local Border's.

What do you think?]]></description>
				<pubDate>2009-08-11 19:21:12</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>The Mission Statement Needs a Makeover: Using the action tweet to help your small business connect with customers</title>
				<link>http://grabbinggreen.com/content.php?id=247</link>
				<description><![CDATA[Ask yourself, whens the last time you read a mission statement you werent tasked with writing? How about this: whens the last time you read a mission statement with a message so powerful and eloquent every fiber in your body was instantly fused with the collective corporate identity of the company in question, your loyalty never to be tempted by a competing brand ever again? My guess is its been a while.

The mission statement is in a sad state of dreary disrepair. When researchers Walter Newsom and Ray Hays wanted to discover if mission statements were actually worthwhile, they concluded by saying most are "amazingly vague, vapid, evasive, or rhetorical lacking specificity or clear purposefull of honorable verbiage signifying nothing." Ouch! Some more optimistic studies do suggest that mission statements can have a positive effect on firm performance, assuming employees know them and like them, a responsibility of management. In light of a Gallup poll that revealed that 77% of workers hate their job and another that says 87% of employees work only for the paycheck, I think it's safe to say that managers aren't bonding employees with mission statements all that well.
 
The mission statement needs a makeover, a comeback, a revival. For too long these golden chalices have been the decadent fancy of the executive class, polished and preened as the businesss declaration of independence, but rarely leaving the safety of the boardroom in which they were conceived. Businesses themselves seem to have given up completely, admitting that the rhetoric of a mission statement is completely irrelevant in the era of Web 2.0. Just think how difficult it is to find a mission statement on a website, and thats with the sitemap. And for any idealists out there, consumers have given up too. In my experience designing websites for small biz, the mission statement, or more commonly the "about us" page, is the second least viewed page, just ahead of, you guessed it, the sitemap. 

<strong>The anatomy of a mission statement</strong>

Author Thomas Roach Ph.D. writes, "The mission statement has a specific function: it targets action." For brevity's sake, I leave the rest to Google.

<strong>Using the action tweet to help your mission go public</strong>

A mission statement should absolutely target, and just as importantly, outline action, but what if the action became the mission statement itself? Considering mission statements are completely removed from the public eye, businesses desperately need a way to pollinate their values without requiring a memorization of a company doctrine.
Using Twitter, businesses can radically transform how they translate the guiding philosophy of their organization into a more loyal customer base. By using action tweetes, short blurbs on how your business is delivering on its greater promises, customers have a real-time opportunity to witness how you translate rhetoric into action. 

<strong>Twitterfy your mission </strong>

The following mission statement comes from Cafe Yumm!, a 'fast-casual' restaurant based in Eugene, Ore. that attracted a large, dedicated following when founders Mark and Mary Ann Beauchamp decided to turn their lunch-break meal, flavorful bowls of rice and beans, into a business after their deli customers began asking for what Mark and Mary Ann were having, not sandwiches: 

<em>"To be the leader in providing exceptional products and services which promote a deeply nourishing, soul satisfying lifestyle.

The following five guidelines will guide us in every decision we make:

(1) Conscientiously develop successful relationships with people who respect our values, including our customers, investors, staff, entrepreneurial partners, and vendors.
(2) Consistently provide dynamic and innovative environments which promote a healthy lifestyle.
(3) Consciously maximize our contribution to sustainable business practices and healthy living within our workplaces and communities.
(4) Enthusiastically develop and maintain a reputation for success in all that we do.
(5) Steadfastly nurture and protect the beating heart of the Triple Bottom Line of social, environmental, and economic considerations."</em>

To Twitterfy a mission statement, all you have to do is find the day-to-day activities of your business that represent the values of your mission. You need to find the action. For example, Guideline #3 could be translated into a tweet like "Just replaced all our incandescent light bulbs with CFL's. They last 10x's longer and use 75% less energy." After a tweet like that all of Cafe Yumm!'s Twitter followers would know that the restaurant is maximizing its contribution to sustainable business practices without ever having had read the mission statement.

<strong>The Advantage of Being Small</strong>

A small business is uniquely positioned to cash in on an action tweet, considering most of its customers will be personally attached to the same local community the business operates in. As the authors of Made to Stick, Dan and Chip Heath, propose, a memorable idea creates an emotion, tells a story, and contains hooks that trigger important memories or thoughts in a person. One of the greatest ways to make an idea "sticky" is to localize it. And by localizing an idea, you create a common bond with your customer. Twitter and the action tweet is merely the vehicle to generate this relationship without the customer needing to be intimately involved with the business's day-to-day operations. No big business can match this level of personalization with the same amount of authenticity.

<strong>Conclusion</strong>

Turn your mission statement loose, but not before you can substantiate rhetoric with action. The mission statement may remain the least read document on any business's website, but the individual actions that business's take to realize their holiest of goals don't have to remain in the closet. By using the action tweet any business can show customers that its mission is not just words, its a call to action. At the end of the day, the action tweet is about strengthening the community of your customers by letting them bond with a business that has visible, active roots in people's lives. 
]]></description>
				<pubDate>2009-08-26 17:35:15</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>More on business cards</title>
				<link>http://grabbinggreen.com/content.php?id=222</link>
				<description><![CDATA[Our previous post talked about the importance of having a memorable business card. But what about other fun, low cost take aways? Can your store produce a fun fridge magnet, or button, or pencil, or whatever to give to your loyal customers, and for them to give to their friends?

One of my favorite yarn stores gives out buttons with 'swatch me!' on them. This makes a lot of sense to knitters and I love to watch people recognizing the phrase when I wear the button on my coat. And if they ask me where I got it, of course I name the yarn shop. Quick, easy word of mouth.]]></description>
				<pubDate>2009-08-06 12:47:28</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Business Cards</title>
				<link>http://grabbinggreen.com/content.php?id=223</link>
				<description><![CDATA[Business Cards are a simple way for you to remind your customers about your store...and for your customers to recommend your store to other people. Ask your frequent customers if they'd mind taking a few business cards to pass out to friends...if they say no, no big deal, and if they say yes, then you're starting the word of mouth process!

But make sure your card doesn't get lost in the shuffle. Check out this <a href="http://www.flickr.com/photos/dailypoetics/sets/72057594104389710/"> flickr </a> site for some innovative and fun business cards. We'd love to see yours!]]></description>
				<pubDate>2009-08-06 12:48:38</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Two Words: Gift Cards</title>
				<link>http://grabbinggreen.com/content.php?id=224</link>
				<description><![CDATA[I heard a story on NPR this morning that said that two-thirds of holiday shoppers will buy at least one gift card this season.

That's a lot of money going into those little cards!

I've already bought one: a gift card to the bookstore of the college that one of our nephews attends.  I thought he could either use it to buy books (hiss) or a fun sweatshirt (yay). But the choice is his.

I like gift cards, especially when I find one that is a good match between the store and the gift recipient. My nephew is going to be a lot more excited about a bookstore gift card than, say, a gift card to a store like Sear's. But a new mom might find the Sear's card a lot more exciting than a bookstore card.

Anyway, you get the point: if people are buying gift cards, consider selling gift cards.

The report had a downside...people who have received gift cards for stores that went out of business. The story talked about one woman who, by her own admission, 'hoarded' the gift cards she got from a fancy gadget shop, planning for a big purchase. She waited so long that eventually the store went out of business, and her gift cards were useless. She was mad. I sort of sympathize, but on the other hand, she should have probably thought ahead a bit.

You can also help people remember to spend their gift cards with in store signage, or even a flyer that goes with the gift card talking about some of your products and services. And it is OK to include an expiration date.

<a href="http://retaildesigndiva.blogs.com/retail_design_diva/2008/11/rethinking-eben.html">They're writing about this at Retail Design Diva </a>today too.]]></description>
				<pubDate>2009-08-06 12:49:29</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Locavores</title>
				<link>http://grabbinggreen.com/content.php?id=225</link>
				<description><![CDATA[<a href="http://thegoldengecko.com/blog/?p=707">Trey Pitsenberger, the blogging nurseryman </a> has a great post on why he is hopefully his small, independent nursery will prosper. He uses a term...I'm not sure if he invented it or not, but it is a great one...locavore, to define a new consumer movement. Basically, locavores look long term at the implications of their purchases and decide that a future that only contains Wal Marts, Home Depots, and Best Buys is not a future that they want to be part of. And so they buy locally.

We've talked about this before, but it is worth saying: if you want to benefit from the locavore movement, be a locavore yourself. Talk up local businesses. Partner with like minded companies...give away promotional magnets from the carwash and have the carwash give away yours'.  Set the locavore example for your employees.  Live locavore!]]></description>
				<pubDate>2009-08-06 12:52:27</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Buying Locally</title>
				<link>http://grabbinggreen.com/content.php?id=226</link>
				<description><![CDATA[You, more than anyone else, knows the importance of buying locally.As shown by a study done by a company called AMIBA showed that a dollar spent at a locally-owned independent business results in a higher percentage of that dollar circulating within the local community. Thus, buying local more directly stimulates the very community in which you live.How can you promote buying locally in your community? We've talked about this before: you need to model behavior: you should shop locally whenever you can. Another idea is to find a way to promote small local businesses with cross promotions. You could also feature other small local businesses on your website and in your email marketing. Perhaps you could even allow a small local business to have a tiny corner of your store on a Saturday to promote their business.I believe in karma, and this is one way for you to get a lot of good local karma!]]></description>
				<pubDate>2009-08-06 12:53:35</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title> 3 for 3 goals  from "The Marketing Minute"</title>
				<link>http://grabbinggreen.com/content.php?id=227</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-08-06 12:56:32</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Green Umbrella</title>
				<link>http://grabbinggreen.com/content.php?id=228</link>
				<description><![CDATA[This is a cool idea.Green Umbrella is a marketing tool in my hometown: if you're a local business, and you're environmentally friendly,you can be part of the Green Umbrella network and market your business with the Green Umbrella logo. Green Umbrella sets up web pages for local markets, and includes links to the businesses that are part of the Green Umbrella network.Green Umbrella is sponsored by a locally owned group of radio stations, which is also cool. <a href="http://greenumbrellaeugene.net/"> Read more about it here </a>.I heard a radio ad the other day where the business mentioned it was part of Green Umbrella. I was intrigued. And I'm not alone. Many, many Americans are looking for ways to have their purchases be more beneficial to the earth.If this is something you're interested in, talk to your local radio or cable reps about hosting such an effort.]]></description>
				<pubDate>2009-08-06 12:56:48</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Farmers' Markets: A Way to Connect with Community</title>
				<link>http://grabbinggreen.com/content.php?id=229</link>
				<description><![CDATA[I read a great post at <a href="http://retaildesigndiva.blogs.com/retail_design_diva/2008/07/retail-gives-lo.html?cid=125736808#comments"> The Retail Diva's blogs </a> about the popularity of local farmer's markets. It makes sense: those interested in organic food look for freshly picked organics at the farmer's market, often for less than at the big chain stores, people interested in the slow food movement like that the food wasn't shipped from miles and miles away, and other people just love the vibe of an outdoor market.It is getting late in the season, but think about offering your parking lot for a fall festival where local pumpkin growers and other farmers can set up on a Saturday. Maybe sponsor a pumpkin carving contest or a pumpkin throwing contest..something to get people involved in the event. It might be a great way to perk up business this fall!]]></description>
				<pubDate>2009-08-06 12:57:54</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Marketing Spas in Tough TImes</title>
				<link>http://grabbinggreen.com/content.php?id=230</link>
				<description><![CDATA[I spoke to the director of Cloud Mover Spa to find out how they’re doing in the recession.1. How are spas doing during the recession? Have you done anything in particular to change the way you do business?Our business plan forecasted the downturn in the economy. Sooner or later. Some think it was a surprise ….Not us we were ready. Best of all we keep growing.2. How are your employees feeling about business these days?Most of our people are independent contractors. We keep everyone educated and informed as much as possible and we work as a team.3. In addition to spa services, you exhibit and sell beautiful artwork. How did you find the artists? What types of things did you look for when deciding what artists to use?As a local to the Huntington Beach area and a lover of both art and music it just happened naturally. Always being surrounded and supported by artists and creative people makes it a perfect fit.4. You also sell beautiful jewelry. Again, how did you find these talented artisans?Creative people are all around us if we take the time to recognize them.5. Your spa was selected as one of the best in LA. How do these types of acknowledgements affect your business?Actually we were voted #4 day spa in Orange County by our clients. We knew we were good and the clients loved us as the votes continued to increase our morale soared. During the voting process we also appeared on Channel 7 news as one of 2 affordable quality spas in Orange County. Listed above Glen Ivy. Amazing!!6. I’ve found reviews of your spa on yahoo, yelp, and citysearch…and unanimously these sties give you top ratings. Do you think these reviews help bring in new customers?Our philosophy is that we support our community and we let the clients speak for us. It is terrific when they come in proud of their recent review and let us know about it. We never would sabotage another facility by putting out negative comments or listings about other facilities. Maybe it is Karma… The honesty pours out of the reviews and draws more clients.]]></description>
				<pubDate>2009-08-06 13:23:31</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Five Minute Monitoring part 1: How Your Small Business Can Keep Tabs on Buzz</title>
				<link>http://grabbinggreen.com/content.php?id=249</link>
				<description><![CDATA[Knowing what people are thinking...and saying...about your store is important. Today, we're getting started with a series of posts of quick and easy ways for you to monitor what people are saying: both in person and on the Internet. We recommend you take five minutes per day to learn about our customers. 

Our first 5 Minute Monitoring hint is to sign up for Google Alerts. You are probably familiar with Google...you may use it to search the web on a regular basis. Google has a great tool that you can quickly set up to let you know what people on the Internet are saying about your business. This is Google Alerts.

To set it up:
1.You'll need to have a google account. All you need is an email address and a password. Sign up for this at the Google homepage: www. google.com . CLick on the 'sign in' in the upper right hand corner to set up your account.
 2. Once your account is set up, go to http://www.google.com/alerts?hl=en
3. Fill in the box that says "Create Your Google Alert". The search terms you want to enter can be simply the name of your store. You can set up separate google alerts for names of competitors, or for your industry (such as "Floral Shop" or "Restaurant"...but these are going to generate a lot of information). 
4. For "type", the default setting is 'comprehensive', which means that Google will search blogs, news sites, videos (such as on YouTube), and more. This is a good choice to get a lot of information; to get less information, select 'news' or 'blogs'
5. When Google Alerts finds information, it will send it to you via email. In the 'how often' box, you can select whether you want information as soon as Google finds it, or delivered once a day, or delivered once a week. We recommend you start with having it delivered once a day; you can always revise it to get it more quickly or more slowly later on.

Remember, you can set up as many Google Alerts as you want. This is probably the simplest way to keep up with buzz!]]></description>
				<pubDate>2009-09-09 12:01:00</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Building your Digital Storefront: Energizing your social media profile to attract friends and followers that stick</title>
				<link>http://grabbinggreen.com/content.php?id=250</link>
				<description><![CDATA[Any small business owner takes pride in their establishment. They keep the floors clean, the shelves organized, the table-cloths straight, all in an effort to create an environment where people feel comfortable enough to stay and impressed enough to buy. Yet all to often I see this pride stop short at the door of the digital universe. Neglected Twitters. Barren Facebook pages. Blogs where the last post was written before the term "blog" was even part of the modern cultural lexicon. 

I ask why? Why would so many businesses take so much pride in their physical location, only to jettison their Twitter account into the furthest reaches of the Twitterverse? With social-media usage exploding (the amount of time on Facebook grew 700% last year), and people increasingly researching even the smallest businesses online before making decisions, just because it's so darn easy, it's downright reckless to shun Web 2.0. 

My point is simple: Build a digital storefront with the same amount of pride and meticulousness that any physical storefront would require. Creating a digital space that provides the same comfort and enjoyment as any real place will attract an audience beyond loyalists that will actually stick. Just give people a reason to take a look around. 

The key element of any digital construction is great content fastened, nailed, and welded together by engagement. What is great content? Great content is interesting, engaging material that caters to a diverse audience. Great content begins with care and a belief that how something looks online is just as important as how something looks in a store.

In a digital space, great content begins with eye-catching imagery. Give people visual candy early and often. For better or for worse, eyeballs are scanning less text and searching for more visual stimuli, whether it be a photo, graphic, or video. When I'm designing a new website, I expect to have no more than 3-5 seconds to make a lasting first impression. Unless I'm working with a just a few very provocative words, text won't do the job.

<strong>Using photos</strong>

Photos are the easiest way to spruce up your digital storefront, whether on your business's website, Twitter, Facebook etc. But photos, like anything, require care so be diligent when selecting what pics to post online. They will reflect your reputation and determine whether someone clicks "Follow" or just moseys on by.

For Facebook, discover the amateur photography within you, or hire someone 18-24 (they're guaranteed to be photographers) and snap some flattering shots of your store. Upload these photos to your Facebook page along with a personalized profile picture (if you don't have one already) and suddenly you have content that people will be inclined to flip through.

With Twitter, the opportunities are even greater. Because Twitter is the foremost Web 2.0 tool for engaging with your customers real-time, use photos to reflect your experiences with customers and the community each day. Good Dog Bakery in Oklahoma City was a business that caught my eye, particularly because they use photos so well on Twitter (their username is gooddogbakery if you'd like to follow). They are always posting photos of their dogs, their customers dogs and notable events throughout the day. The result? They have one of the most successful small business Twitter accounts Grabbing Green has discovered with 2,400 followers and only 1,300 followed (it's the ratio that counts). More importantly, their photos aren't just about content, they're a way to engage with people. They make their followers and customers feel comfortable, engaged, and interested online, not just in the bakery itself.

<strong>Using videos</strong>

Videos are terrific. Just be sure that the videos are interesting. The easiest question to ask yourself before posting something is, "Would someone other than me want to watch this?" I apologize for any unintended sarcasm. I recommend using videos to capture footage of events of your business making a splash somewhere, whether it be from a special sale or a community outreach event.

<strong>Engage through content</strong>

If you're taking the time to take photos or film videos anyway, why not utilize that time to engage your customers? Include them in your photos, without weirding them out of course. Use video to demonstrate you commitment to physical interaction with your customers and community. Including evidence of your commitment to engagement will drive traffic to both your physical and digital storefronts. With a solid foundation of content, people will visit to see if they're part of the action and these people will stick around to join the conversation, assuming you're willing to participate. 
]]></description>
				<pubDate>2009-09-09 17:24:53</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>5 New Ways To Look At Shoppers  </title>
				<link>http://grabbinggreen.com/content.php?id=251</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-09-14 14:14:25</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Five Minute Monitoring part 3: How Your Small Business Can Keep Tabs on Buzz</title>
				<link>http://grabbinggreen.com/content.php?id=280</link>
				<description><![CDATA[Knowing what people are thinking...and saying...about your store is important. We recommend you take five minutes per day to learn about our customers. 

Twitter is all over the news these days...it's a microblogging application which allows users to post short (140 character messages) from their computers or mobile phones...such messages are called "Tweets". Users can also post links to other online sites, and upload photos. 

The <a href="http://search.twitter.com/"> Twitter Search Engine </a> is a quick and easy way to find out what people are saying on Twitter, right now.  And it's so easy: go to the engine, enter your search term (such as the name of your store or the name of your competitor's store) and see what you get.

I just used the search engine with the term "McDonald's" and found:
-someone said that "McDonald's is by far the worst company when it comes to the safety and respect of their customers!"
-a link to a news report how McDonald's fights viral storm over black site: http://tinyurl.com/n6aws8
-a link to information that McDonald's plans economy products: Fast food chain McDonald's is planning to diversify into the economy segment .. http://tinyurl.com/qgun39

What would I do if I was McDonald's and saw these items? Well, I'd try to send a direct message via Twitter to the person who posted the negative information and see if I could get to the root of the problem.  And I'd probably re-tweet the information about economy products. 

We have a new Twitter action guide that can help you navigate Twitter. Check it out here.]]></description>
				<pubDate>2009-09-23 13:45:31</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip:Value Bundles</title>
				<link>http://grabbinggreen.com/content.php?id=254</link>
				<description><![CDATA[With back to school in full swing, why not think about a very special Value Bundle: for parents!

Put together a little group of treats that men and/or women might like at the end of a long day of back-to-school shopping. Magazines, chocolates, a DVD or CD, a coupon for a massage, a scented candle, a free glass of wine...think about what you offer that could be a nice treat for a harried back-to-school parent. You might even think about partnering with other local businesses to make the bundle even more valuable.

Let us know about your value bundles!]]></description>
				<pubDate>2009-09-15 14:02:04</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring part 2: How Your Small Business Can Keep Tabs on Buzz</title>
				<link>http://grabbinggreen.com/content.php?id=255</link>
				<description><![CDATA[Knowing what people are thinking...and saying...about your store is important. We recommend you take five minutes per day to learn about our customers. 

Our recommended way to keep up with buzz for today is a website called <a href="http://www.socialmention.com"> Social Mention </a>. Social Mention, in its own words, is like Google Alerts except for Social Media like Twitter, Facebook, and more. While you can use the Social Mention home page to search for your business, we recommend that you set up an alert, just like a Google Alert.  Here's how:
1. On the Social Mention home page, click on the "Create An Alert" link
2. In the box, enter your search phrase (we recommend the name of your store). You can also set up alerts for your competitors, for your type of business, etcetera.
3. In the 'type' menu, select "All" so that the search engine searches all available social media. 
4. If you use a graphic email program, select 'html' for email type. If you are unsure whether you have a graphic email program, select 'text'.
5. Enter your email address...no account needed.
6. Currently, your only choice is to have these delivered daily. 

Like Google Alerts, you can set up multiple alerts. This is a great way to add to your knowledge of what people are saying about you and your store!]]></description>
				<pubDate>2009-09-15 14:03:16</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Penny Pinchers represent 1 in 5 of today's consumers.</title>
				<link>http://grabbinggreen.com/content.php?id=256</link>
				<description><![CDATA[A new study from MRI shows five new consumer 'buying styles', including:
-Buyers of the Best
-Swayable Shopaholics
-Habitualized Havers
-Conscientious Consumers
-Penny-Pinchers

The Penny Pinches segment of the consumer marketplace has an average age is 45 years. The average income for their family is the second lowest at $50,400 according to this MRI Survey of the American Consumer. This group is slightly more female than male, and puts a premium on price over brand or quality. For retailers, the key consumer group might be Buying the Best as they are more likely to buy based on brand and quality and less concerned with price. However, they only represent 15% of the marketplace. To read more customer segmentation, visit the <a href="http://grabbinggreen.com/id/65/How_do_I_learn_about_customers?"> "How Do I" section of our website. </a>]]></description>
				<pubDate>2009-09-15 14:09:42</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>More on logos</title>
				<link>http://grabbinggreen.com/content.php?id=257</link>
				<description><![CDATA[<a href="http://www.drewsmarketingminute.com/2009/03/5-tips-on-creating-a-good-logo.html"> Words of wisdom about logos </a> right here.

Specifically:
<ul>
	<li>Keep your logo simple.</li>
	<li>Make sure it is scalable: it has to work if it is printed large or printed small.</li>
	<li>Don't be trite: don't look like the other logos in your industry, your region, or your street.</li>
	<li>Use interesting colors. But not so interesting that the logo is ugly.</li>
</ul>
Do you like your logo? Want to see it featured on our blog? Send it to me: kim@grabbinggreen.com and we'll post some great logos on our site.]]></description>
				<pubDate>2009-09-15 15:02:56</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Coupon Crazy</title>
				<link>http://grabbinggreen.com/content.php?id=258</link>
				<description><![CDATA[It seems like every few months there is an article talking about how much customers love coupons.<a href="http://www.marketingvox.com/online-coupon-clipping-gains-steam-with-younger-shoppers-043692/?utm_campaign=rssfeed&utm_source=mv&utm_medium=textlink">Well here is another one! </a>
The big learnings from this one are first, that almost 80% of newspaper readers clip coupons. That's quite a chunk. Second, about 40% of people say they'll be interested in online coupons.

The lessons should be clear. A coupon in a newspaper ad is a necessity...and you don't have to give away the store. A small incentive would work, becuase people aren't looking for the greatest deals, necessarily, they're looking for any deal. And a coupon is a way your store moves from the 'won't go' to the 'give it a look see' column on a customer shopping list. Next, send incentives as part of your strategic marketing program with email: make it a newsletter only coupon, so your customer feels special, and tie inthe coupon into a full price purchase...buy one, get the second at 20% off, or something like that.

Change up the offers, but don't discount so much you're giving away the store.]]></description>
				<pubDate>2009-09-15 15:04:50</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>One Great Product at One Fantastic Price</title>
				<link>http://grabbinggreen.com/content.php?id=259</link>
				<description><![CDATA[I've noticed that many retailers are addressing the recession by offering an incredibly great discount, one one product, on one day.

Some are doing this every day...that is, a new product at a great price every day, for only that day.

Others are doing this on one day per week: "Warehouse Wednesday" or "Super Sale Saturday".

Here's the thing: it's an event, people start looking for it, people start talking about it (you should see how the knitting community has spread the word about Warehouse Wednesday at one yarn shop) and it can do a lot for your store in terms of traffic and word of mouth.]]></description>
				<pubDate>2009-09-15 15:06:08</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Top Ten Advertising Words to Avoid</title>
				<link>http://grabbinggreen.com/content.php?id=260</link>
				<description><![CDATA[<a href="http://www.entrepreneur.com/advertising/article199152.html">Susan Gunelius </a> advocates shunning ten words in your advertising messages. The article provides all the reasons why, and the suggestions are good (if hard to do!) The words are:
<ol>
	<li>Free(often gets tagged as spam if used in an email)</li>
	<li>Guarantee (people don't believe them)</li>
	<li>Really (meaningless word)</li>
	<li>Very (see above)</li>
	<li>That (tends to be a filler word)</li>
	<li>A lot (doesn't differentiate your business from other's)</li>
	<li>Opportunity (customers want results, not opportunities for results)</li>
	<li>To be (any verb form of this is passive)</li>
	<li>Synergy (jargon)</li>
	<li>Drinkability (overused by Budweiser, and should not be used by you)</li>
</ol>]]></description>
				<pubDate>2009-09-15 15:06:51</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Good Storytelling</title>
				<link>http://grabbinggreen.com/content.php?id=261</link>
				<description><![CDATA[I like <a href="http://www.drewsmarketingminute.com/2008/08/always-tell-a-g.html">this post </a> on good storytelling. Here are some terrific hints from this blog:
<ol>
	<li>	"What's the aha moment you've had about the company or product that you always feel compelled to share</li>
	<li>What's the best metaphor for your company? Metaphors are valuable because they can present your company in a new way for folks who might not otherwise understand exactly what it is your company does.</li>
	<li>Success stories (case studies) are always fantastic ways to give "success snapshots" about your company and how you've succeeded for your customers.</li>
	<li>Journalists like stories that are short, sweet and engaging. Journalists are always under tight deadlines, and if you can't pitch your story in two minutes or less then you need to work on getting your pitch in order.</li>
	<li>Look at your competitor's stories and see how you can improve your story</li>
	<li>Make sure your story is congruent and consistent with the most notable things you want to highlight about your business".</li>
</ol>
Good stuff!Good stuff!]]></description>
				<pubDate>2009-09-15 15:08:23</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Ben &#38; Jerry's Social Glue</title>
				<link>http://grabbinggreen.com/content.php?id=262</link>
				<description><![CDATA[Ben &amp; Jerry's Ice Cream has a new campaign which is a great example of social glue. We talk about social glue a lot in Building Buzz to Beat the Big Boys: it is that one thing that can bring your customers together to form a community. B&amp;J's new initiative is called <a href="http://www.benjerry.com/imagine/?gclid=CLKNw-3Q_pQCFSEragodr3H6qg"> Imagine Whirled Peace </a>and gives people the opportunity to upload messages for peace, which are then put into a mosaic pattern. It's pretty cool.Oh, and there's a new Ben &amp; Jerry's flavor to go along with it.]]></description>
				<pubDate>2009-09-15 15:09:30</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Filling a gap</title>
				<link>http://grabbinggreen.com/content.php?id=263</link>
				<description><![CDATA[<a href="//www.marketingvox.com/busy-moms-say-parenting-pubs-out-of-touch-want-info-here-and-now-041400/?camp=rssfeed&amp;src=mv&amp;type=textlink"> T his post </a> talks about a new study that shows that Parenting magazines...those targetted towards Mom...are just out of touch.

These types of pubs are important (or used to be) for Moms, especially new Moms, to find out all the information that is important to them in order to do their important job well. But as times change, these publications are now out of touch with their target.

That's where community comes in. New Moms spend time learning from other Moms. Many communities sponsor special groups that match new Moms with other Moms in order to facillitate the information sharing process.

But you can do that too with your community: either in person or online. Think about your social glue. What can you offer to your customers that they aren't finding in other places? Think about it, and come up with some ideas. This will help to make your store a great place for information and should increase interest and loyalty to your store.]]></description>
				<pubDate>2009-09-15 15:10:40</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>The Big Rock Community</title>
				<link>http://grabbinggreen.com/content.php?id=264</link>
				<description><![CDATA[Big Rock is a craft beer brewed in Alberta. <a href="http://www.friendsofbigrock.com/">Take a look at their web site </a>to get some idea of the range of community activities they facillitate: there's a photo contest, a Indie music site, a local site about Calgary, and more. Big Rock really gets the idea of social glue. If you could try one of these things on your site, you'll generate a lot of interest!]]></description>
				<pubDate>2009-09-15 15:11:25</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Marketing in a Recession: Coupons</title>
				<link>http://grabbinggreen.com/content.php?id=265</link>
				<description><![CDATA[The research company iCom<a href="http://www.i-com.com/aboutus_news_detail.asp?pid=68">just published results of a survey </a> about the value of marketing with coupons in a recession.

According to the study, smart coupon usage can save a family more money than the economic stimulus package will give out to families. To quote the study:
The consumer incentive certainly is there, said Peter Meyers, ICOM marketing vice president. Look at it this way: households of two adults and two children who use coupons wisely can save 25% on their grocery bill annually, without cutting purchases. That saves $2,400 a year based on a typical $800 a month grocery spend, which outstrips the $1,800 economic stimulus check this family has coming in May from Washington.

And further, the company advocates for strategic use of coupons:

Marketers have the opportunity to discard the old-school thinking about coupons and be smarter this time around. Theres no need to send out more mass coupons, such as dog food coupons to households that dont have pets. Brands should do their homework and send offers relevant to the needs of individual consumers, Meyers said. And consumers should be given more time to redeem coupons  three months is not enough.

Think about an offer to your customers based on something you know that they want and need. Give them encouragement to come into the store, and help them spend their dollars effectively.]]></description>
				<pubDate>2009-09-15 15:14:44</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Keeping Local</title>
				<link>http://grabbinggreen.com/content.php?id=266</link>
				<description><![CDATA[I read in the paper about a system called "Berkshire Bucks". It seems that several local communities (mostly in the Northeast) have created their own 'local economy'...where a 'currency' is created and distributed at banks. The 'currency' can only be used for purchases in the local area, and use of the currency automatically garners a 10% discount.Here is a bit more information:<a href="http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=158x12694">more on local currencies. </a>I find this an intriguing idea, but it seems to take a lot of work (and significant capital) to get it started. Why not become your own 'buy local' booster campaign?  What if you made a pledge to only buy from small, local businesses to keep the dollars in your market. And then promote that...perhaps with a list of local businesses that you patronize displayed in your store, sent out in your newsletter, or printed at your website. It might catch on with other local stores, and then you'll start a great word of mouth campaign and find new partners for your promotions.]]></description>
				<pubDate>2009-09-15 15:17:12</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Selling with Cells!</title>
				<link>http://grabbinggreen.com/content.php?id=310</link>
				<description><![CDATA[My local newspaper had an article about an interesting event coming up this weekend. Our ballet company is dancing a production of Sleeping Beauty. They're encouraging patrons to take pictures with their cell phones (no flash!) and send them to their friends...and encouraging texting and tweeting during intermission.

I think this is a great idea for stores too. If you are sponsoring an event, encouraging people visiting to text their friends and get them to the event too. Same with sales...if you ask people to send their friends via their cell phones what they've purchased, then that might get more people in the store. Many stores have historically discouraged taking pictures in the store, for competitive reasons...but maybe now is the time to rethink that.

Encourage your customers to use their cell phones...little signs at the register or on the door, and perhaps on selected shelves. It could be a fun way to get involvement and engagement with your store.

]]></description>
				<pubDate>2009-10-31 14:16:00</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip:Value Bundles</title>
				<link>http://grabbinggreen.com/content.php?id=273</link>
				<description><![CDATA[With back to school in full swing, why not think about a very special Value Bundle: for parents!

Put together a little group of treats that men and/or women might like at the end of a long day of back-to-school shopping. Magazines, chocolates, a DVD or CD, a coupon for a massage, a scented candle, a free glass of wine...think about what you offer that could be a nice treat for a harried back-to-school parent. You might even think about partnering with other local businesses to make the bundle even more valuable.

Let us know about your value bundles!]]></description>
				<pubDate>2009-09-23 13:41:10</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Digital Photos</title>
				<link>http://grabbinggreen.com/content.php?id=274</link>
				<description><![CDATA[Why not keep a digital camera in your store...either behind the counter or in your office? You can quickly take digital photos of your employees, your customers, your store displays, your window displays, new products...and then quickly upload them to your computer. Then, you can use these photos for your newsletter, your blog, or to make a quick update on your Facebook page or your Twitter feed. Be sure to ask customers and employees for permission to use their photos.

Photos make your business more personal, and give people a feeling of what it would be like to shop you with you. They're a great idea...and you don't have to be a great photographer to capture great pictures!

Got a favorite picture! Send it to us via our comment page!]]></description>
				<pubDate>2009-09-23 13:41:19</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Offers for Facebook  'fans'</title>
				<link>http://grabbinggreen.com/content.php?id=275</link>
				<description><![CDATA[If you have a Facebook fan page, why not make a special offer just to your Facebook fans? Post a message on your Facebook wall telling your fans that if they come to your store on a specific day and mention Facebook, they'll get a special discount (5% off entire purchase, a free dessert, a coupon good for a discount on a future visit).

We have a new guide to help you get started with Facebook: find the free download in our "Products" section.]]></description>
				<pubDate>2009-09-23 13:41:25</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Twitter as a "Reminder" Message</title>
				<link>http://grabbinggreen.com/content.php?id=276</link>
				<description><![CDATA[Why not use Twitter to remind people that you're out there? Especially on Fridays, a reminder message that you're open for business can be helpful to remind your followers to drop by and visit when they're out running errands. Think about using something simple like:

Don't forget (our store)  is open on Saturday and Sunday this weekend! Stop by and say hello and see what's new at (your store). 

It's friendly, it's not pushy, and it's easy for someone to scan quickly and understand. A perfect tweet!

We're planning a new action guide on Twitter, check for it soon on our 'products' page.
And follow us on Twitter...and we'll follow you!  Our twitter name is  SmlBizSmarts.

]]></description>
				<pubDate>2009-09-23 13:41:32</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Customer Research: a missed opportunity</title>
				<link>http://grabbinggreen.com/content.php?id=279</link>
				<description><![CDATA[I recently flew from my home in Eugene to Los Angeles, transferring planes in SFO. If you've ever flown through SFO, you can guess what happened...fog, clouds, three hour delay leaving Eugene and a mess in SFO. Whatever...I got to LA safe and sound and two hours late.

BUT. A few days after the flight I received an online survey from the airline asking about the trip. I responded, and made it clear that the lack of information about the delays was frustrating and could have been handled a lot better.

Not a word from the airline. I'm not surprised...this is a big airline, after all, and they're probably calculating means and averages of satisfaction and don't really care about my trip. But what a missed opportunity! Just a quick "thanks for your comments, we'll take them into consideration" would have been better than no recognition at all.

We strongly encourage you to listen to customers. To ask them about their expeirences. And don't forget to act on that information. Let customers know you're listening. It's a great way to create a loyal customer, and to start positive WOM for your business.]]></description>
				<pubDate>2009-09-23 13:45:06</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>The Future of Ad Writing </title>
				<link>http://grabbinggreen.com/content.php?id=282</link>
				<description><![CDATA[Great information for writing ads]]></description>
				<pubDate>2009-09-24 15:25:00</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Five Minute Monitoring part 4: How Your Small Business Can Keep Tabs on Buzz</title>
				<link>http://grabbinggreen.com/content.php?id=283</link>
				<description><![CDATA[Knowing what people are thinking...and saying...about your store is important. We recommend you take five minutes per day to learn about our customers. 

The website <a href="http://www.topix.net"> Topix </a> is a news community that provides you information on the top news topics of the day. It monitors breaking news from thousands of news sites, and aggregates that information to the most important stories of the moment. It also allows people to comment on the stories, which provides information that may be important to your business.

What might be useful to you is the 'local' feature which allows you to access the latest news from your city or zip code. Enter your city name or zip code, and you'll get a list of the top stories and links to comments about the stories. Today, for example, I looked at the top news stories for Eugene, Oregon. I found a review of a small restaurant/bar in my neighborhood along with comments on what people liked (food) and disliked (parking) about the venue. This could help a small business know what to promote (good parking, for example).

On the topix site, users also ask questions about where to find various things in the local area. You could give a quick answer (if you know the answer) and mention the name of your store. It's a quick and easy way to promote your store and to build your image as an expert.]]></description>
				<pubDate>2009-09-29 00:08:26</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Free Action Guide: Facebook</title>
				<link>http://grabbinggreen.com/content.php?id=285</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-09-29 13:10:57</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Free Facebook Action Guide!</title>
				<link>http://grabbinggreen.com/content.php?id=288</link>
				<description><![CDATA[Want to get started on Facebook? Don't know how? We can help! Download our new FREE action guide on Getting Started With Facebook!

<a href="http://www.grabbinggreen.com">Check out the "What's New" section</a> to download the guide now. Or, download it directly <a href="http://grabbinggreen.com/articles/FB-AG_final.pdf"> here! </a>]]></description>
				<pubDate>2009-09-29 14:18:12</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Free Action Guide: Facebook</title>
				<link>http://grabbinggreen.com/content.php?id=289</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-09-29 16:40:36</pubDate>
				<category>Build Buzz</category>
			</item><item>
				<title>Friday Quick Tip: Help Someone Out!</title>
				<link>http://grabbinggreen.com/content.php?id=290</link>
				<description><![CDATA[If there's a charitable event happening in your business area, why not help promote it with your own social media? You can send a tweet about it or post something on your Facebook wall:

"Tour of Homes this weekend benefits Children's Charities. We hope to see you there!"

You can also add an event to your Facebook wall: it just takes a few minutes to get that information up there. Our free Facebook guide has the information, download it for free on our products page. 

]]></description>
				<pubDate>2009-10-02 16:48:57</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>5 websites that will change the way you do business</title>
				<link>http://grabbinggreen.com/content.php?id=300</link>
				<description><![CDATA[Note: None of these sites provided me with any incentive whatsoever to write this post. I just love these services and they make my life easier and my hair fall out slower.

1. <a href="http://www.merchantcircle.com/corporate/index_merchant4.html" target="_blank"><strong>MerchantCircle</strong></a>

MerchantCircle offers small businesses a platform to connect with customers in their local area. Unlike Yelp, which is primarily consumer driven, MerchantCircle gives small businesses more capabilities to reach out to their customers in meaningful ways. Imagine it like a small business expo organized by zip code. Type in your location + business type and small businesses are waiting to offer you goodies and answer your questions. As a business you can post coupons, write blogs, and publicize newsletters and events. Casual users can ask businesses questions in real-time and assuming an establishment is online, it can answer instantly. Merchantcircle isn't a brand name website yet, but it does offer up the potential of being a home away from home for businesses that want more channels to connect with customers than Twitter provides. 

2. <a href="http://www.docstoc.com/" target="_blank"><strong>DocStoc</strong></a>

DocStoc may just be my favorite new site. Picture Google Scholar for business and professional documents. Its claim to fame is its collection of 5 million professional documents, all available for free (some official documents are available for a fee through Legalzoom). Unlike a Google search or blogs, the information tends to be more reliable and of a higher quality overall. For individuals and small businesses unsure about how to create certain types of documents, such as contracts, NDAs, or maybe just a business letter, just type in the keyword and you'll get hundreds of examples from other users. DocStoc also has a variety of how-to resources for plenty of subjects; type in "search engine marketing" and you'll get dozens of documents explaining what the practice is and how to do it effectively. Sometimes searches can be clogged with irrelevant technical documents for specific companies, but you will be surprised at how useful some of the documents, even the unexpected ones, are. If you are looking for a business document, or an example of one, there's no better place to search first than DocStoc. 

3. <a href="http://www.netvibes.com/#General" target="_blank"><strong>NetVibes</strong></a>

Imagine consolidating all the most important websites you visit and use everyday on to a single page. Enter NetVibes, an ajax-based, free webpage, where you can customize the layout to include your favorite sites. For example, from a single page I can access my Facebook, Twitter, my Yahoo! Mail, along with Orbitz, the Rolling Stone, the New York Times...okay I'm stopping now. There's a lot you can include on your page, and NetVibes has built-in application support for many of the web's top sites. Each site requires it's own widget that NetVibes has indexed under an "Add Content" tab, so you won't be able to constantly monitor your neighbor's blog through the site. However, you can have multiple pages within the Netvibe network, useful for creating themes. For example, I like to constantly check for cheap flights to Aculpuco and with widgets from all the major travel sites, I can do so in seconds without the hassle of navigating to the individual pages of each company. Netvibes allows you to turn your desktop into a supercharged iPhone. 

4. <a href="http://doodle.com/" target="_blank"><strong>Doodle</strong></a>

Doodle is a free event scheduler that helps find a mutally-agreed upon time for a meeting (or some other get-together) that works for everyone. One person creates an event and then sets time parameters that people can then provide feedback for. For example, I'm trying to organize a Halloween work party (the first of it's kind), it can be any time between Thursday and Friday so I select those days and send invitations via an automatic Doodle email to everyone I want there. These people then select all the times they are available on both days via an easy-to-use visual calendar and then I see the exact time that works best for everyone. Say goodbye to the days of "Does 2 work for you?" "No 3's better, can you do 3?" "No, I have to play Rockband at 3, how about 4?" 30 minutes later and still no one knows when they're meeting.

5. <a href="http://basecamphq.com/" target="_blank"><strong>Basecamp</strong></a>

First off, Basecamp isn't free just so you know. Basecamp is an all-in-one project manager geared toward group projects. I know this might not be for anyone, but for those arranged in teams trying to coordinate tasks and synchronize information you have to try it out (they have a 30-day free trail). Through the dashboard, users can access a calendar with the tasks expected of everyone (great for accountability), view the latest activity of anyone, post and respond to messages on the message board, and share files instantly. And for the big brother in all of us you can even track how much time each team member is spending on tasks. Basically, it's like being in the same room with a group of people even if you're a million miles apart. And because Basecamp has developed a collection of neat-o iPhone apps, even if you have to run to the store you never have to leave Basecamp. Oooh, catchy.]]></description>
				<pubDate>2009-10-16 02:53:44</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Be Personal</title>
				<link>http://grabbinggreen.com/content.php?id=303</link>
				<description><![CDATA[All of your social media messages don't have to be about what you're selling. Use your social media to share a little bit about your personal interests. If you're looking forward to a new movie, to the game this weekend, to a visit from your grandkids, let people know via your twitter tweets or your Facebook page.

These types of posts should be occasional...maybe once a week or every other week...but they'll help to build your business personality and your brand.]]></description>
				<pubDate>2009-10-23 17:21:10</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Discover your Inner Expert</title>
				<link>http://grabbinggreen.com/content.php?id=304</link>
				<description><![CDATA[Today at the Marketing for Success blog, I talk about how small business owners can position themselves as experts in order to build media exposure. Take a look!

<a href="http://www.marketingforsuccess.com/blog/">http://www.marketingforsuccess.com/blog/</a>]]></description>
				<pubDate>2009-10-23 17:21:36</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring: for Restaurants</title>
				<link>http://grabbinggreen.com/content.php?id=305</link>
				<description><![CDATA[If you're a restaurant, a wealth of online sites are available to help you find out what people are saying about your eatery (and your competition!).  Here are several you should check out:

-<a href="http://www.zagat.com/"> Zagat </a> rates restaurants all over the world. Go to the site and enter your city (or even your street address) to find reviews. Even my own little town of Eugene, Oregon had listings for several restaurants with user reviews. Be sure to check the date to make sure you're getting recent scoop.
-<a href="http://www.wherethelocalseat.com/"> Where the Locals Eat </a> is a site geared to help people visiting a city find good places where, um, the locals eat.  No listings for Eugene (in fact, according to this site, the letter E doesn't exist) but almost 100 restaurants listed for Indianapolis, Indiana. 
-<a href="http://www.letseat.at/">Let's Eat At </a> is a bit different. This site allows restaurants to create pages and pull in existing reviews. Probably best for looking at competition.
-<a href="http://www.urbanspoon.com"> Urban Spoon </a> features reviews from critics and diners. Lots and lots of reviews....probably the richest source we've found.

Any that we've missed? Let us know!]]></description>
				<pubDate>2009-10-23 17:21:54</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: What's New?</title>
				<link>http://grabbinggreen.com/content.php?id=306</link>
				<description><![CDATA[Do you have access to information about styles, trends, and fads that customers might like to hear about? Do you know what's going to be hot this season in fashion, in hair styles, in makeup, in shoes? If so, use your social media to direct people to your store (or your website) to learn about these trends. You'll be seen as an 'opinion leader', and your customers will love being in the know. And...they'll tell their friends, and start the word of mouth process at your store.]]></description>
				<pubDate>2009-10-23 17:22:14</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>New Facebook Action Guide!</title>
				<link>http://grabbinggreen.com/content.php?id=307</link>
				<description><![CDATA[We have a great new action guide that helps you set up a Facebook fan page. It walks you step by step through the process, and after twenty minutes you'll be up and running on Facebook! Download it <a href="http://grabbinggreen.com/section/7/Build_Buzz"> here </a>.]]></description>
				<pubDate>2009-10-23 17:29:37</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Good and bad radio ads </title>
				<link>http://grabbinggreen.com/content.php?id=309</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-10-24 11:05:27</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Friday Quick Tip: Halloween!</title>
				<link>http://grabbinggreen.com/content.php?id=311</link>
				<description><![CDATA[Halloween is tomorrow, and many retailers encourage employees to dress in costume on that day. If you're a retailer who does, be sure to take pictures of everyone all Halloween-ed up! Even your shy employees might be happy to have their costume captured for posterity. Afterwards, post the pictures on Facebook, Twitter, and in your newsletter. People like to shop at places that are fun to go to, and these pictures will definitely show the world what your store is like!]]></description>
				<pubDate>2009-10-31 14:17:21</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title> Can you Make Money on Facebook? </title>
				<link>http://grabbinggreen.com/content.php?id=312</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-11-06 10:33:49</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title> TWitter Demographics </title>
				<link>http://grabbinggreen.com/content.php?id=315</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-11-06 10:56:57</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title> Who Uses Twitter </title>
				<link>http://grabbinggreen.com/content.php?id=316</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-11-06 10:58:29</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title></title>
				<link>http://grabbinggreen.com/content.php?id=317</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-11-06 16:21:05</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>Digital River: A Perfect Example of the Worst Possible Company</title>
				<link>http://grabbinggreen.com/content.php?id=319</link>
				<description><![CDATA[Every so often there comes along a big, successful company so rotten it reminds us why we start, support, and defend small businesses, even when the cheaper deal is right across the street.

Digital River is that company. 

Digital River specializes in providing digital downloads of popular software and other e-commerce solutions for online retailers. They recently partnered with Microsoft to provide a downloadable Windows 7 upgrade, an agreement that Microsoft, in hindsight, will likely regret. 

A few days ago, I tried downloading a Windows 7 upgrade. It didn't work. I decided to give Digital River a call. Except they don't do that phone call thing (they don't have a phone number). If customer service calls are like dates with a company, Digital River is the guy who can't afford Taco Bell, doesn't have much time, but would still love to take you back to his place. Digital River does provide an email address to direct complaints to, but if you actually have a problem you're better off just repeating the question to yourself until the answer pops into your own head. Why? Because the responses you get are completely canned copy-and-paste jobs. They all start with something like: 

"<em>We understand that you are have encountered some issues downloading the [insert product name]. Our apologies for any inconvenience this issue may have caused you</em>."  [Insert irrelevant and totally useless "help"]. 

Signed, Immaculate S., or whatever name the customer service agent feels like using that day to conceal his identity in case someone is so mad they're considering a nationwide manhunt for the source of that stinky smell of rotten service.

Ten emails later and I was till hearing the same tune. I'd mention that I didn't feel Digital River was reading my emails and someone would respond "Of course we are" and then suggest "fixes" that I explicitly stated I had already tried. Digital River telling me they truly care about my dissatisfaction is a little like the rain caring that I'm wet. 

What may be the most disconcerting is all evidence suggests that Digital River will continue to fail upward. Despite nearly every tweet mentioning their name including a personal anecdote of a horrible experience, the company's stock portfolio continues to rise. They are signing more and more deals with better and better companies and they are well-positioned financially (probably in part because they hire only one customer service rep. for every 50,000 customers). In a world where customer relationships are tantamount, a company like Digital River should have died long ago. Is there any justice in the world?

Maybe there is! Symantec, the makers of the popular anti-virus software Norton and a company plagued with customer complaints over the years, just ended their partnership with Digital River. Obviously, if you're already perceived as having terrible customer service, it's not beneficial to your business plan to sign a deal with another customer with even worse credentials in that department. 

One can only hope their terrible track record of awful customer service will eventually do them in, and from their ashes will sprout a company more Apple-esque in their place. Until then, Digital River will continue to shoot themselves in the foot, and give every company they partner with a big, black eye, including Microsoft, who I wanted so badly to start liking again. Off to the Mac Store tomorrow for Snow Leopard!]]></description>
				<pubDate>2009-11-13 05:35:27</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Free Twitter Action Guide</title>
				<link>http://grabbinggreen.com/content.php?id=321</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-11-20 12:31:51</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>Free Google Action Guide</title>
				<link>http://grabbinggreen.com/content.php?id=322</link>
				<description><![CDATA[]]></description>
				<pubDate>2009-11-25 16:18:45</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>Moms Use Social Media </title>
				<link>http://grabbinggreen.com/content.php?id=364</link>
				<description><![CDATA[]]></description>
				<pubDate>2010-01-19 19:17:20</pubDate>
				<category>Related Articles</category>
			</item><item>
				<title>A Popcorn Company Uses Facebook to Promote Events</title>
				<link>http://grabbinggreen.com/content.php?id=323</link>
				<description><![CDATA[<a href="http://www.skp-popcorn.com"> Snack Krackle Pop </a> sells gourmet popcorn from its home base in the Indianapolis, Indiana, market. Their business recently took off after the company established a relationship with the Indianapolis Colts, where one of their proprietary products Is Blue's Corn, named after the Colt Mascot. Recently, the Popcorn Guy told us about how they are using Facebook to promote events using a local celebrity, Rupert, who was on a recent series of the TV show "Survivor". <br>The Popcorn Guy told Steve: " We do have a Facebook page and we are using it specifically to get information out about our fundraising events.   We also have Rupert.  I don’t know if you know Rupert or not, he was a finalist on Survivor.  And it’s been on a couple of Survivor episodes.  And he’s from Indianapolis.  He’s kind of this crazy, crazy haired, tye dyed shirt wearing guy.  He’s kind of a local hero here.  And it’s done very well on Survivor.  And so we’ve had a couple of events with him.  We toured all summer long with the Colts and their promotional tour so we would, you know, do updates from different places we were with the Colts to make sure people were coming out to those promotional events and having people aware of that.  Same thing with Rupert.  When we do promotional visits with him, you know, we post those things that people would know, you know, where to go, where to come to see him.  I thinkthere’s maybe 100 fans on there right now.  Not a huge amount, but again, we’re, you know, just starting that out.  Since the summer we’ve had a Facebook page.  We’ve done some posts but we haven’t done a lot with it.   So hopefully if we do some more email blasts out to people they’ll be able to share this page, you know, or this content, you know, with their Facebook page, and hopefully grow not only our subscriber list as we continue to grow on the internet, but also our fans on the Facebook page."<br>Facebook is a great way to use other people's networks to build your network. In the case of Snack-Krackle-Pop, they could connect with the local celebrity Rupert's fans on Facebook to easily build their business. Your store's fans will also have friends who might be interested in your store, so ask your store's fans to mention your store on their pages. ]]></description>
				<pubDate>2010-01-07 18:12:58</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>How a Realtor Got 500Facebook Fans</title>
				<link>http://grabbinggreen.com/content.php?id=324</link>
				<description><![CDATA[<a href="http://www.utahdave.com">Utah Dave </a> is a realtor in Utah.  He recently told us how he attracted over 500 Fans to his <a href="http://www.facebook.com/pages/South-Jordan-UT/Utah-Dave-Utah-Homes-for-Sale/40785589522?ref=ts"> Facebook page.</a>  <br>Dave told Steve: "On my personal Facebook page I have about 1200 friends.  I sent a link to all of them to join my Facebook business page and so that's how I got the-- well, that's how I got a lot of the 500.  And so I sent a link to everyone that I know and then they signed up to be a fan.  And I did offer them like-- I did offer at the very beginning, you know, I'm going to give away a free iPod.  And so I had all these people signing up.  And then the next thing you know is, it shows on their Facebook page that they signed up on mine and their friends, who I don't even know, started signing up to be a fan on my page because they saw their friend did.  So my network is just kind of growing.  So I don't know.  I haven't counted.  I don't know how many people are actually friends that are on my fan page and how many aren't.  But I would guess it's probably 90 percent of those 500 are my friends and then the other 10 percent are from seeing their friends sign up on my fan page."<br> This is a great example of using your existing network of friends to join your Fan page. We like Dave's idea of having a contest with a high-value prize, but you could just as easily give away a few lower-value gift certificates to your store in a similar type of contest.]]></description>
				<pubDate>2010-01-07 18:32:11</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Using Facebook to Promote Events: Snack-Krackle-Pop's story</title>
				<link>http://grabbinggreen.com/content.php?id=326</link>
				<description><![CDATA[This is the first in a series of great ideas from real retailers on using social media to promote their business.

<a href="http://www.skp-popcorn.com"> Snack Krackle Pop </a> sells gourmet popcorn from its home base in the Indianapolis, Indiana, market. Their business recently took off after the company established a relationship with the Indianapolis Colts, where one of their proprietary products Is Blue's Corn, named after the Colt Mascot. Recently, the Popcorn Guy told us about how they are using Facebook to promote events using a local celebrity, Rupert, who was on a recent series of the TV show "Survivor". Read Popcorn Guy's story <a href="http://grabbinggreen.com/id/323/A_Popcorn_Company_Uses_Facebook_to_Promote_Events"> here </a>!]]></description>
				<pubDate>2010-01-07 18:55:55</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Building Your  Facebook Fanbase: one realtor's story of success</title>
				<link>http://grabbinggreen.com/content.php?id=341</link>
				<description><![CDATA[This is the second in a series of how real retailers use social media.

<a href="http://www.utahdave.com">Utah Dave </a> is a realtor in Utah.  He recently told us how he attracted over 500 Fans to his <a href="http://www.facebook.com/pages/South-Jordan-UT/Utah-Dave-Utah-Homes-for-Sale/40785589522?ref=ts"> Facebook page.</a> His tactics involved using his existing social networks and offering a high-value prize in a random drawing of everyone who became a fan. Read all about it <a href="http://grabbinggreen.com/id/324/How_a_Realtor_Got_500Facebook_Fans"> here </a>!]]></description>
				<pubDate>2010-01-08 10:56:39</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>How to crowdsource your design work, save money, and have fun</title>
				<link>http://grabbinggreen.com/content.php?id=327</link>
				<description><![CDATA[In the old days, when you needed a logo designed you paid a graphic designer fistfuls of money based on that designer's prior work and a three weeks later you got 4 or 5 design options (if you were lucky). Sometimes you weren't satisfied, and depending on that designer's ego, you were charged for revisions. Even though you were paying the money, you weren't exactly in control.

That or you paid your nephew $50 bucks and got a logo that looked eerily similar to something in a skateboarding magazine.

Welcome to 2010, the year where a $200 prize can nab you 80 different design ideas for anything from logos and websites to advertising materials and banner ads. 2010 is the year of crowdsourcing--meaning, in this case, trusting the wisdom and size of crowds to respond to your request quickly and with a myriad of possibilities no one individual could have thought of.

For those interested in crowdsourcing design work there are several options. The specific process is slightly different for each site, but the basics are simple: Post a project (with a detailed description), set a budget and deadline, and you're ready to view your submissions as they begin to pour in.

Some sites to look at:

<strong>1. <a href="http://99designs.com/">99designs</a></strong>: 99designs boasts a community of 150K members. 

<strong>2. <a href="http://www.crowdspring.com/">Crowdspring</a></strong>: The average project gets 85 submissions. Very friendly customer service.

<strong>3. <a href="http://www.kluster.com/">Kluster</a></strong>: Kluster is more about collaboration than set-it-and-forget-it crowdsourcing. They network "klusters" of people who then cooperate on a project. For a hands-on owner this would be a terrific place to engage a healthy design community.

<strong>4. <a href="http://www.limeexchange.com/index2">Lime Exchange</a></strong>: For those with very cheap budgets and a high tolerance for unoriginal and sometimes <a href="http://www.thelogofactory.com/logo_blog/index.php/design-crowd-sourcing/">thefted</a> work check this site out.

<strong>The advantages of crowdsourcing:</strong>

<strong>It's cheap</strong>: Paying a dedicated graphic designer, some of which have the overhead of an agency, is expensive. Depending on the size and scope of the project and the caliber of the graphic designer, a little thing like a logo could cost upwards of $2500 or more.

<strong>The possibilities</strong>: Fresh perspectives are hard to come by. When you choose a single designer you do so based on their past work. While that work may mesh with your own idea for what your design project should communicate, you are automatically limiting yourself to a single style...that of the designer's. With crowdsourcing, you can often get dozens of submissions, all from people with different personalities, styles, backgrounds, and visions for your business. They may not all be correct, but you may be surprised by something unexpected.

<strong>It's easy</strong>: Develop a creative brief (a single-page document outlining your business and the goals of the design work you need). Post the project to a crowdsourcing website. Create a budget. Set a deadline. You're done. You can now watch the submissions flow in.

<strong>The disadvantages of crowdsourcing: </strong>

<strong>THEFT:</strong> The idea for your design could be stolen. It happens all the time. "Designers" will filch submissions from other websites, steal logos, website codes, whole visual strategies, and present them to you as original work. If you decide to use the submission you could later be sued for copyright infringement and it would be all your fault. Before purchasing your final choice search around, post it to a forum, and be sure it hasn't been shoplifted from another company. 

One way to avoid this possibility is to set a healthy budget. Higher budgets will attract better talent. If you want an amazing logo for $15 you will almost surely get a ripoff or something generic that could be used for any business. Even though crowdsourcing is relatively cheap, quality, authentic design work will still cost $$.


]]></description>
				<pubDate>2010-01-07 19:03:41</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Repeat that Tweet!</title>
				<link>http://grabbinggreen.com/content.php?id=328</link>
				<description><![CDATA[I just read that one of the most well known and followed Tweeters, Guy Kawasaki, repeats his tweets....he says that no one is on Twitter 24/7, and it is ok to repeat a tweet to make sure your potential audience has every chance to see it.

I wouldn't repeat your tweet every hour, but maybe twice a day is OK.]]></description>
				<pubDate>2010-01-07 19:03:50</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring: Tweetbeep</title>
				<link>http://grabbinggreen.com/content.php?id=329</link>
				<description><![CDATA[<a href="http://www.tweetbeep.com"> Tweet beep </a> is a great way to keep track of what people are talking about on Twitter. It's similar to Google Alerts and Social Mention, but focuses only on Twitter. Sign up for an account and enter your Twitter name, and you'll get updates on conversations about you.]]></description>
				<pubDate>2010-01-07 19:04:02</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Create quality content first. Viral will come.</title>
				<link>http://grabbinggreen.com/content.php?id=330</link>
				<description><![CDATA[I recently interviewed a manager at an independent music store who cautiously hoped that Twitter and Facebook and Youtube would work as advertised, that messages would go viral, word would spread instantly, and his business stood to profit from it. This is not an uncommon thought.

The truth is, it doesn't work like that. And there isn't a formula for when it does. He regularly updates all his social media properties and roams forums for relevant posts about his business or the product. Of all his updates about new products and promotions only one, he said, had gone "viral." A tweet about a new vinyl offering that lit up message boards and drove customers to the store within minutes. The owner of the store wanted him to "do whatever you did again." The manager did, but to no avail. In the last six months, hundreds of tweets and blog comments later, only one message had gone viral.

Here at Grabbing Green, we've put together a short checklist that you can use to increase the likelihood of your message going viral (but by no means guarantee it). All messages and content don't need to adhere to all rules to be successful, surely, many videos of cats riding on Roombas and playing with toilet paper are completely irrelevant, but because they're funny they're successful, although it's doubtful they could, by themselves, encourage a purchase.

<strong>Be RELEVANT:</strong> Relevance is the key to converting a purchase. If I'm shopping for a car and I see a car ad, I'm going to pay closer attention to its claims than if I'm a broke college student. Identify your audience and craft relevant messages targeted to them. One of the best questions to ask yourself is, "How could my product or service help this person live easier or better?" Since it's social media suicide to just talk about yourself, pay special attention to being a collector and distributor of relevant content, and not just a salesmen. 

<strong>Be FUNNY:</strong> Funny messages are the perfect way to garner good-will. Funny is memorable. Funny creates lasting awareness. Funny improves someone's day. Funny DOES NOT sell a product in most instances. Funny makes it easier to sell a product. One of the best ways to employ funny is to create a Youtube series of short videos you can post to your Twitter or Facebook. Obviously, this isn't appropriate for all businesses, but a genuinely funny video will almost always be popular. 

<strong>Be UNEXPECTED:</strong> Why was the Susan Boyle video so popular? A frumpy, eccentric, socially-awkward English lady took the stage and belted out an amazing rendition of "I Dreamed a Dream" when everyone was expecting a bomb. Set up expectations and then flip them on their heads. If you're a small business, consider the nature of most small business commercials-boring, mundane, repetitive, formulaic. Shake things up a bit. Being unexpected requires that you understand people's expectations, not just of your business, but of your business's archetypes, ie., what do people thinking about when they think about auto mechanics, and of small businesses in general.

You can use this rubric for anything you produce or disseminate: commercials, tweets, Youtube videos etc. Trust that the some messages will go viral, but don't count on it. There's a story in Hollywood that 50,000 people submit a screenplay to the Writers Guild of America each year, of which only about 500 are eventually bought (a true fact). That's a discouraging stat, unless you write a phenomenal story, in which case you're nearly guaranteed success, even if it takes a while. You should never judge the success of an online message based on whether it went viral or not. Some messages do. Some don't. The truth is, there are a number of factors outside your control that determine this. Focus on creating RELEVANT, FUNNY, and UNEXPECTED content and your message and your business will be successful, even if it doesn't happen overnight.]]></description>
				<pubDate>2010-01-07 19:04:09</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring: Webbed-O-Meter</title>
				<link>http://grabbinggreen.com/content.php?id=331</link>
				<description><![CDATA[Here's a fun one!  <a href="http://www.webbedmarketing.com/webbedometer.html"> Webbed-O-Meter </a> calculates a Buzz score. According to the site:

The Webbed-O-Meter 2.0 picks up where the original free social media and word of mouth measurement tool left off: providing free access to a social media and word of mouth metrics tool which can tell you how much viral marketing activity is being generated by your website  a buzz barometer of the good, the bad and the ugly in terms of the content which is currently promoting your brand. Our tool, which is the first social media and word of mouth metrics tool of its kind, uses a sophisticated algorithm to measure 16 different media outlets and social bookmarking sites to generate a sum social media and word of mouth score.

It's a great baseline measurement. Keep in mind, though, this site is also a sales site so they'll be after selling your their services to help you improve your buzz score. But it's a good site to check every month to see if your Buzz score is changing.
]]></description>
				<pubDate>2010-01-07 19:04:15</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring: Social Media Tracking</title>
				<link>http://grabbinggreen.com/content.php?id=332</link>
				<description><![CDATA[We've talked about <a href="http://www.socialmention.com"> Social Mention </a> as a way to track conversations in social media like Facebook and MySpace. There are a couple other ways that you can track these also, and here are a few more:

<a href="http://serph.com"> Serph </a> is a good way to get some quick topline data about what is happening right now.

<a href="http://www.keotag.com/"> Keotag </a>  allows you to search for a keyword on a number of social networks; you can select the specific social network that you'll search. YOu can select the biggest places like Google and Yahoo, or small social networks like Newsvine or Bluedot. These might get you some results you've never seen before.

<a href="http://www.samepoint.com"> Same Point </a> has  content on emerging copmanies.



]]></description>
				<pubDate>2010-01-07 19:04:23</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Social Media for Classified Ads</title>
				<link>http://grabbinggreen.com/content.php?id=333</link>
				<description><![CDATA[Need to add a new staff member? Why not advertise the position on Facebook and Twitter? It's free, you'll reach people who already like you, and while none of those people may be interested, they'll forward your message to people they know who might be perfect for your business. We've heard that some small businesses can add staff as quickly as 48 hours after the initial post. For free!]]></description>
				<pubDate>2010-01-07 19:04:31</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring of Discussion Boards</title>
				<link>http://grabbinggreen.com/content.php?id=334</link>
				<description><![CDATA[The Internet is filled with discussion boards: those text based communities where people gather to talk about topics of interest to them. There are literally thousands of such boards, and keeping up with the conversations is somewhat of a challenge. Here are three good sites to help you keep up:

1. <a href="http://www.boradtracker.com"> Boardtracker </a> A simple search box lets you search for your store, your category, or your competitors. The search box is clearly indicated on the home page. The name of the board where the conversation occurs is clearly identified, so you can see if there are boards that you should decide to follow on a regular basis.

2. <a href="http://www.boardreader.com"> Boardreader </a> searches online communities, videos, and more. There is a simple search interface, and also a great trend indicator that shows how popular the search term is.

3. <a href="http://www.big-boards.com"> Big Boards </a> searches more than 2000 online message boards. This one doesn't seem to provide as good of information for the searches I've done, but it might work well for you.]]></description>
				<pubDate>2010-01-07 19:04:36</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Twitter Frequency</title>
				<link>http://grabbinggreen.com/content.php?id=335</link>
				<description><![CDATA[How often do you need to 'tweet'?

According to experts, an average number of Tweets is four per day. Unfortunately, Twitter does not (yet) have a function that allows you to enter all four at once and then space them out throughout the day. So for many people, it may be hard to space out those tweets, given everything else that's going on.

Tweet too little, and people will stop following you...or your tweets will get lost among all the other ones that people send out. Tweet too much, and people will stop following you....it's just information overload. So set a goal of tweeting twice per day, and if you can add a few more in there, that's great.

One of our favorite  music stores, <a href="www.gotocdworld.com"> CD World </a> tweets only once per day BUT they tweet at the same time every day. So customers get used to expecting that tweet, and keep an eye out for it. 
Good work, CD World!

]]></description>
				<pubDate>2010-01-07 19:04:43</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring: Yacktrack</title>
				<link>http://grabbinggreen.com/content.php?id=336</link>
				<description><![CDATA[<a href="http://www.yacktrack.com">Yacktrack </a> is another social media monitoring tool that lets you search for comments on yoru content from various sources. If you make a comment on a blog, for example, you can use Yacktrack to find other people who are commenting on the blog, and then decide if you want to rejoin the conversation to share more information. Just simply enter the url of the blog and then see what's happening there!
 
What's even better is the 'chatter' feature which lets you enter a search term (like the name of your business) and then YackTrack searches thorugh Friendfeed, Blogger, Wordpress and other sites to see if people are talking about your business. This is a fast and easy way to keep up with conversations.]]></description>
				<pubDate>2010-01-07 19:04:49</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: Surprise your Fans and Followers</title>
				<link>http://grabbinggreen.com/content.php?id=337</link>
				<description><![CDATA[A local retailer, <a href="http://www.hartwicks.com"> Hartwicks, sells everything you need for your gourmet kitchen. Once a week, they surprise a customer who is a Facebook 'fan' or who follows them on Twitter with a high value coupon. It's a great surprise for the recipient, it is a fun thing to tweet on Twitter, and it will increase the chances that people will decide to become part of the community on Twitter or Facebook. The recipients generally retweet the surprise to their own networks, starting great word of mouth.  Thanks to Lisa Hartwick for the tip!]]></description>
				<pubDate>2010-01-07 19:04:55</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring: Backtype</title>
				<link>http://grabbinggreen.com/content.php?id=338</link>
				<description><![CDATA[<a href="http://www.backtype.com"> Backtype </a> is a real-time, conversational search engine. What is conversation search? It is anew way of searching the web to surface what reputable people are saying about topics and webpages that interest you engine. At Backtype, the engine will index and connect online conversations from across the web in real-time, so you can see what people are saying about topics that interest you.

You can enter the name of your business (or your competitor's business, or your category) in the search box on the front page for a quick summary of what's being said about you. You can also sign up for a free account (you need only an email address) that allows you to input the names of blogs or other sites where you regularly comment so you can see what happens to your comments on those blogs. However, the easy search on the front page might be all you need to keep up to speed!

]]></description>
				<pubDate>2010-01-07 19:05:01</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Friday Quick Tip: "Green" your business</title>
				<link>http://grabbinggreen.com/content.php?id=339</link>
				<description><![CDATA[I just bought some outdoor wear online, and at checkout, the retailer asked me if it was OK to send the merchandise in a reused box.

Why not? I thought.

What a great idea! Maybe not if you're shipping a gift to someone (although I would do this) but for regular shipping, it seems like a great way to keep costs down and to save a bit of a tree.

Of course, they didn't offer me a discount for using a reused box, which would have been icing on the cake. But you could, couldn't you?
]]></description>
				<pubDate>2010-01-07 19:05:07</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Five Minute Monitoring: Angie's List</title>
				<link>http://grabbinggreen.com/content.php?id=340</link>
				<description><![CDATA[If you're a service provider, you should check out  <a href="http://www.angieslist.com/angieslist/"> "Angie's List" </a> to monitor what people are saying about you and your competitors.  Angie's List allows consumers to rate two categories of service providers: home improvement companies and health care providers. It's an odd pairing, to be sure, but my guess is that the List probably plans to expand to a variety of service providers over time.

Angie's List also allows companies to respond to any criticisms posted on the site, similar to Yelp. They also allow businesses who receive good ratings to advertise on the site. Here is their policy: 


<blockquote>Angie's List does allow companies and professionals that average an A or B rating to advertise in the form of a discount to members. Only companies that maintain an A or B rating are offered this privilege, and any time their rating falls below a B, the offer is revoked. Service companies and health professionals are not obligated to advertise, nor does their decision to advertise affect their Angie's List rating. If you have any questions about our advertising policies, give us a call at 1-888-888-LIST.</blockquote>

As I write this, Angie's List has 750,000 members, so that's a lot of consumers talking about brands. Maybe you should join that conversation.

]]></description>
				<pubDate>2010-01-07 19:05:12</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Why You Need both a Blog and a FB Page: One Business' Perspective</title>
				<link>http://grabbinggreen.com/content.php?id=342</link>
				<description><![CDATA[Utah Dave is a realtor in Salt Lake City, Utah, who has built a strong business during the recent recession. He credits his success in part to his use of social media. Dave has both a blog and a Facebook page. Why? According to Dave:<br>"The blog usually targets people that are interested in buying a home and they're interested in learning.  I call them researchers.  And their personality is they're usually slower to make a commitment or slower to make decision.  But they read everything they can about the real estate, about the market, about you.  And as they do that they'll become familiar with you and they think they know you.  And so then they will come to you, then they're more comfortable.  And so with Facebook I find that my Facebook people don't really go to my blog per say.  My Facebook people, they'll see my marketing around town whether it's our moving trucks or billboards or something.  And they'll see our marketing around town and so when they see me post on someone else's profile or when they see their friends post on mine, it's a relationship.  It's, "I have trust because my friend knows this guy.  He says he's a great guy.  I'm going to use him."  So my Facebook leads are totally all about relationship, who knows who, where my blog is more about people that are doing the in depth research that are really wanting to buy a home and they find that you give the most resources out there compared to the other people they're looking at."]]></description>
				<pubDate>2010-01-08 12:47:15</pubDate>
				<category>Retailer Stories</category>
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				<title>Should You Be Controversial on Your Blog? One Retailer's experience</title>
				<link>http://grabbinggreen.com/content.php?id=343</link>
				<description><![CDATA[Should you be controversial when you blog or post on Facebook? Some retailers think yes. But we've heard from several small business people who think that controversial posts can be great. Here is one perspective from Salt Lake City realtor <a href="http://www.utahdave.com"> Utah Dave </a><br>It's funny because when-- sometimes when I was just posting good things, you know, that happen.  You'd get a few posts here and there.  But I think one of my posts that I experimented with to see what type of reaction I'd get is-- I can't remember the Facebook one right off hand.  I think the one of the blogs I did with other realtors as I talked about how a client that we were working with like bought a home or did something without us and something to do with commissions and it made all the realtors fired up.  And they were all-- they all had their opinion.  So anything that I can post that allowed someone to post an opinion that definitely gets most of the hits.  I try to keep my posts more positive 'cause I like to be upbeat.  I like to be enthusiastic and have a good time and so I'll get quite a few posts from that.  But anything that stirs up controversy is really interesting.  Anything that someone has an opinion on that they can be passionate about it will get the most responses.  <br>So the lesson is, positive messags are appreciated, but controversial posts get more interaction.And that's a good way to start word of mouth.]]></description>
				<pubDate>2010-01-08 12:58:09</pubDate>
				<category>Retailer Stories</category>
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				<title>Using Blogs to Build your Professional Network: Retailer Lessons</title>
				<link>http://grabbinggreen.com/content.php?id=344</link>
				<description><![CDATA[A great use for your blog is build your professional network. Here is one way that Salt Lake City Realtor, <a href="http://www.utahdave.com"> Utah Dave, </a>, does this. <br>Dave says:" I use the blog to network with other agents as well, because it's a great avenue to build relationships with like-minded people or it's a great avenue for me to maybe recruit future employees.  And so I do use it within the industry and I'll posts even my secrets or my tips on how to do things there and I'll create a following of quite a few people.  And they'll say, "Hey I really like what you're doing."  So, you know, and then I'll also see other people that have good ideas when they're replying to my blog that maybe I didn't look at that perspective, so I definitely use it for-- within the industry not just for that, not just for clients."<br>Dave also uses Facebook to build relationships through his personal friend network. According to Dave, "I have a couple hundred realtors that are my friends on it as well.  So I'm using it for peer-to-peer too as well.I did hire two people from Facebook that I communicated back and forth with.  We also look at peoples Facebook before we hire to see if they're the right fit."<br> Other retailers are a great source of ideas and support for small business owners. We'll be highlighting other ways to use social media to build your professional network in the weeks to come.]]></description>
				<pubDate>2010-01-08 13:04:45</pubDate>
				<category>Retailer Stories</category>
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				<title>Replacing Traditional Advertising with Social Media: One Realtor's Story</title>
				<link>http://grabbinggreen.com/content.php?id=345</link>
				<description><![CDATA[Steve recently chatted with Utah Realtor <a href="http://www.utahdave.com"> Utah Dave </a> on how he uses social media. Dave focuses most of his marketing dollars in social media these days. Here is a synopsis of their conversation.<br>Steve:  Have you seen that you have basically discontinued other kinds of media activity given what's happening or is social marketing something you've added on top of?<br>Utah Dave: The main thing I kind of discontinued was post cards and magazine advertisement and then I focused on social media.    I eliminated any paid for leads online, where you subscribe to some Websites to get leads, I eliminated all of that stuff.  I found that I could work calling 20 of those leads as hard as I can and maybe getting one person because they're inundated with 20 other people at the same time calling.<br>Steve:  Right.<br>Utah Dave:  I focus on my Facebook and my blog and so forth and people will just call me up.  I prefer that.<br>Steve:  Any change in the way you've basically been offering that as a part of a listing tool?<BR>Utah Dave:  Open houses, newspapers, magazines aren't going to sell your house.  We show them that 80 percent of people from-- or almost 85 percent of people look online for a home.  And then 70 percent go drive by the house from-- after they look online.  And so we focus on two things.  We focus online for their advertising.  And then second we focus on responding to them within 15 minutes, because these people they go drive by a house they want info right away or they want to see the house right away.  And so because we have a system set up that's focused on the internet, focused on getting info to them fast or getting them into the home fast, we sell more homes that way.  So yeah, all those other marketing ways we, you know, it's not part of our presentation, it's worthless.<BR>Steve:  Yeah well especially your younger clientele maybe the old habits aren't there anyway.<BR>Utah Dave:  Right.<BR>Steve:  You know, "Where's my ad in the newspaper?"  Nobody's looking at those anymore.<BR>Utah Dave:  No.<BR>Steve:  So do you advertise on Realtor.com or other places like that?<br>Utah Dave:  No, no I don't.  Because I gather statistics of where people look and I know all the Websites where people look at here in Utah.  And Realtor.com is not one of them.<br>Steve:  Where are you advertising then?<br>Utah Dave:  I advertise PaperClick and I also do some SEO work.  So most of my PaperClick I'm on Google, I'm on Yahoo.  I do have billboards though and moving vans because when people see my billboards and my moving vans and then one day they're online and they see me on their friends profile or they type in "Utah homes for sale" they'll see my Website.  It will click and they'll be like, "Oh I know this guy."  And they'll go to my Website before someone else's.  So I still use big media to brand me to the masses and that creates credibility and a higher conversion rate for me.<br> ]]></description>
				<pubDate>2010-01-08 13:11:44</pubDate>
				<category>Retailer Stories</category>
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				<title>Dealing with complaints: how one retailer does it</title>
				<link>http://grabbinggreen.com/content.php?id=346</link>
				<description><![CDATA[In our chat with Salt Lake City realtor <a href="http://www.utahdave.com"> Utah Dave, </a> Dave talked about dealing with complaints.<br> He told us: "I have a client that asked us on the phone, have you ever had someone complain about you.  And we said yes.  And they said that's the right answer.  And so I believe in transparency and I believe in instead of trying to cover up all the bad things that people say, but having transparency and trying to-- if someone has something bad to say, then you go back to them and you try to build on relationships that you're going to succeed more than trying to cover and hide all the bad stuff people are saying.  And I think it's inevitable that if you, you know, someone's going to post something online whether you're online doing media or not.  Whenever I type something in on a search engine I see something pop up that says rip off report.  Someone posted a complaint.  So I mean I would rather be online posting as much good as I can and being transparent than hiding and just having some bad things online pop up and you aren't online doing anything good at all."<br> Dave believes it is better to play offense since there is no value in just playing defense. "And how you address the complaints is really what's important rather than trying to not have them out there."]]></description>
				<pubDate>2010-01-08 13:22:36</pubDate>
				<category>Retailer Stories</category>
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				<title>Blogging as Conversation: insights from "The Blogging Nurseryman"</title>
				<link>http://grabbinggreen.com/content.php?id=347</link>
				<description><![CDATA[Trey Pitsenberger is owner of <a href="http://thegoldengecko.com/blog/"> The Golden Gecko Nursery in California</a> and is an active blogger about the nursery industry. He helped us understand his blogging philosophy recently. Here are some excerpts from that conversation.<br>Kim S: What is the role of blogging in promoting the Golden Gecko? Does blogging serve any other purpose? <br>Trey P: Because of the blog my nursery, which is really a small mom and pop operation is known by more people than would otherwise know about it. We also show up in lot's of searches. We have great search engine optimization. I also blog to just write my thoughts. It helps people to know the owner of the garden center better. It's just a ongoing conversation I am having with whom ever wants to listen and comment.<br>Kim S: In looking at your blog, it seems like you have a lot of commentors who are also nurserymen. Is that your primary audience for the blog? Do your customers read the blog as well? br>Trey P: I originally wrote the blog for my customers. It's has morphed into an industry blog on it's own. Being one of the first nursery bloggers other nursery people we're curious, and now are  regular readers. Some don't blog and my blog gives them a chance to comment on industry happenings, and know that the right people will see it.]]></description>
				<pubDate>2010-01-08 13:22:43</pubDate>
				<category>Retailer Stories</category>
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				<title>How often and what to blog: One retailer's advice</title>
				<link>http://grabbinggreen.com/content.php?id=348</link>
				<description><![CDATA[Many retailers want to blog, but don't know how often or what to say. We asked popular blogger <a href="http://www.thegoldengecko.com/blog"> Trey Pitsenberger </a> what he thinks. Here is an excerpt from that conversation.Kim S: Do you have any type of ‘editorial calendar’ for your blog posts….or do you write whatever is on your mind, or is it a mix of both? <br>Trey P: Whatever is on my mind, or what is on the industries mind, like the Hines nursery bankruptcy, or the closing of Smith and Hawken. These are things on my mind, too.<br>Kim S: From a ‘mechanics’ standpoint, do you have any tactics for how often you post on your blog?  <br>Trey P: I blog when I feel like it, or when someone writes and asks where I have been. "Yes, I am still alive" I should try and get a post out a couple of times a week. Sometimes the posts come one after the other, and other times it lies dormant for a week. I try not to let it go for more than a week.<br>Kim S:  Do any types of posts generate more reaction that others? <br>Trey P: Posts that are controversial always get a bigger reaction. The industry needs to shine a light on issues that have been hiding in the wings.>br>]]></description>
				<pubDate>2010-01-08 13:31:29</pubDate>
				<category>Retailer Stories</category>
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				<title>Getting Started with Social Media: One Retailer's Recommendation</title>
				<link>http://grabbinggreen.com/content.php?id=349</link>
				<description><![CDATA[Trey Pitsenberger, aka The Blogging Nurseryman and owner of <a href="http://www.thegoldengecko.com"> The Golden Gecko Nursery, suggests that blogging is a good first step for someone interested in getting started with social media. According to Trey: <br>" Write a blog, and join in the conversation. Traditional advertising is dead. You need to let people have a feel for your business, and you. I want to know who the owner is, and how to reach them. If you have a blog with comments enabled then your customers can talk with you, and that's important. How many times have you wished you could, "speak with the management" and where told they were unavailable. With the blog your always available. Of course that has it's downsides, too. Never the less it's the face of modern retail and those that embrace it will survive, and those that don't won't."]]></description>
				<pubDate>2010-01-08 13:41:47</pubDate>
				<category>Retailer Stories</category>
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				<title>Why You Need to Be Involved with Social Media: The Small Business Perspective</title>
				<link>http://grabbinggreen.com/content.php?id=350</link>
				<description><![CDATA[Still wondering whether to jump on the social media bandwagon? Listen to this great advice from Trey Pitsenberg, <a href="http://www.thegoldengecko/blog"> The Blogging Nurseryman </a> who suggests:<br>"The most important thing to remember as a small business owner is that your customers can now talk about you and rate your business, and there is nothing you can do to stop them. You can however give the customer an experience worth writing about, and that will be your best form of advertising, good or bad. Customers spreading the word, and other potential customers deciding whether to visit you or not based on the reviews."]]></description>
				<pubDate>2010-01-08 13:41:53</pubDate>
				<category>Retailer Stories</category>
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				<title>Growing your FB Fans and Twitter Followers: Hartwick's Innovative Approach</title>
				<link>http://grabbinggreen.com/content.php?id=351</link>
				<description><![CDATA[Lisa Hartwick, owner of the kitchen store <a href="http://www.hartwicks.com"> Hartwicks </a>increased her Facebook fans and Twitter followers by adding a dedicated computer terminal in her store for customers to sign up while they're in the store. She told us about it recently:<br>Lisa Hartwick:  We also have the computer on so people can sign up right then and there.<br>Kim:  And so what was your thought process in doing that?<br>Lisa Hartwick:  Well, actually the manager and one other team member came up with that idea one night.  As we were trying to recruit people and handing out flyers about follow us on Facebook, Twitter and Craigslist, (they said), why don’t we just let them sign up in the store right when we have them at the cash wrap, if they say that they’re interested they can just come over and log on immediately to their account and click us to follow.  <br>Kim:  And does that happen a lot?<br>Lisa Hartwick:  It has happened quite a bit, I wouldn't say a ton but it does happen a lot.  A lot of customers say, “I will, I promise I’ll do it but I’m in a hurry.”  Or, “I’m meeting somebody for dinner so I’ll make sure I do it tonight when we get on.”  So we get lots of those comments too. <br>Kim:  I just found it interesting because I think many retailers would be afraid to give up that much selling space or counter space for a computer. <br>Lisa Hartwick:  Yes, I mean well, we all ready had that computer there because it’s one of our cash registers, so all we did was spin it around.  So for us it wasn’t any inconvenience at all. ]]></description>
				<pubDate>2010-01-08 14:08:24</pubDate>
				<category>Retailer Stories</category>
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				<title>Twitter as a Marketing Tool: How Hartwick's Does It</title>
				<link>http://grabbinggreen.com/content.php?id=352</link>
				<description><![CDATA[Lisa Hartwick, owner of the kitchen store "Hartwicks", is a big user of the microblogging site Twitter. She uses it for a range of promotions, customer service, and more.  She told us about it in a recent interview.Kim:    So you were using Twitter personally before…<br>Lisa Hartwick:  No, I wasn’t.  Once I did Facebook I was like, okay, I’m going to do Twitter now.  And so we just went in and set up the Twitter account.  And I have enjoyed Twitter quite a bit, actually, because I love the short (and) concise (messages).  I mean it’s a little aggravating sometimes when I’m trying to get a message out there and I need more space--like our baking contest,  people want to know more details and I can’t write much about it.  But I have actually used Twitter and Facebook but I got the most response for Twitter in looking for employees.  So I have been actively on that for both salespeople and my manager. I have not even advertised in the newspaper.  I haven’t done Eugenejobs.net.  I haven’t gone to any other sources.  I just blasted it out on Facebook and Twitter. <br>Kim.  Were they people who were following you?  Or do you think they were referred?<br>Lisa Hartwick:  No, they were not (followers) They were referred.<br>Kim:  And so what was the turnaround time from when you posted the tweet?<br>Lisa Hartwick:  Pretty quick.  I mean I even had some resumes that day, so yes, pretty quick especially in this economy, I think. I got a fairly good size response. It was perfect for that.<br>]]></description>
				<pubDate>2010-01-08 14:08:26</pubDate>
				<category>Retailer Stories</category>
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				<title>Craigslist as an Underutilized Opportunity: Lisa Hartwick explains</title>
				<link>http://grabbinggreen.com/content.php?id=353</link>
				<description><![CDATA[When we think social media, we often overlook Craig's List, the online 'classified ad' social network that is extremely local. Lisa Hartwick of the kitchen store <a href="http://www.hartwicks.com"> Hartwicks </a> shared some great ideas for using Craig's List with us. <br>Kim:  Have you changed your traditional marketing since you’ve started using social media so much?<br>Lisa Hartwick:  No. We’ve just added to check us out on Facebook and add a sign with Twitter. And then Craigslist, we do post stuff on Craigslist when we’re trying to liquidate items. <br>Kim:  I did want to talk about Craigslist because I think that’s an under utilized area for businesses.<br>Lisa Hartwick:  Yes.  I think I was the only business that was on there, actually.  <br>Kim:  And what was your process in getting that going?  <br>Lisa Hartwick:  I just knew that I had some discounted blow-out items I had customers right away off of Craigslist within that first week that I posted stuff that specifically came into look at that product.  So it was very effective for us.  I don’t know exactly what the sales were on that but we had people coming in to specifically look at those items and we’d have to pull them out of the stock room because they were liquidation items or over stocks that we were trying to move. <br>Kim:  Is that what you think Craigslist is best for for those really, really, good deals?<br>Lisa Hartwick:  Yes, I mean my deals weren’t outrageous deals but it was like 30 percent off, 40 percent off.  I did a couple of espresso machines. And then I did some very nice German cookware.  And so my stuff probably on Craigslist seemed expensive, but for the quality and the deal that was being offered it was a very good deal.  But it wasn’t 50, 75 percent off stuff.  So it was just here’s overstocks, liquidation.  A couple of them I was selling at the cost that I purchased it for.  So yes, I think it went well.  I haven’t done any Craigslist postings for a while. I need to do one for our big blow-out sale that we have going on right now to let people know but I do like utilizing it.  On the inventory side is what it’s used for for us. <br>Kim  And I wonder, do you think you get people in the store (from the Craigslist posting) that wouldn’t normally come in the store?<br>Lisa Hartwick:  I know I did. I know I absolutely did on the people that were looking at the cookware. They had never been in.  And there’s probably five people that hadn’t been in that came in to look at that. I thought that was a very good number for a quick little posting.<br>]]></description>
				<pubDate>2010-01-08 14:08:27</pubDate>
				<category>Retailer Stories</category>
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				<title>Engaging Customers with Social Media: Tips from Lisa Hartwick</title>
				<link>http://grabbinggreen.com/content.php?id=354</link>
				<description><![CDATA[<a href="http://www.hartwicks.com"> Hartwick's Kitchen Store </a> does a great job of engaging customers via social media. This can be used for both customer problems but also ensuring a positive customer experience.<br>Kim:  I noticed in your tweets you have a mix of sort of sales messages and kind of more informational message like the cooking contest and things like that.  Do you think kind of strategically about mixing those messages up?<br>Lisa Hartwick:  No.  It’s just whatever the message is from the store because we have a lot of events that go on especially the baking contest.  You know we always blast out the winner, blasting out the gift card information, who’s the winner.  And it just kind of depends. I mean if we have something hot in the store or the item of the week or what we’re demoing for the week, we’ll put those out.  So it just kind of depends. <br>Kim:  So let’s talk about engaging with customers because one tweet I noticed that you engaged someone saying thank you and if you ever have a problem let me know.  Do you get a lot of people posting negative things or is it mostly questions?<br>Lisa Hartwick:   I don’t have any negative comments at all.  It was somebody that was commenting about how wonderful the store was. And I said, “Thank you so much. I’ll make sure I pass the word on to the rest of the team.  We appreciate your business.  But if you ever should not have a great experience with us please let me know directly,” was my response. So I don’t have a lot.  I have people asking about products, do you have this? Do you have that?  And usually I try and just go direct. I do a direct tweet back to them.  But yes, we haven’t had any negative comments on the tweet.  We have a couple on Yelp, a couple of customers that were not happy, one with the bridal registry and I think someone else was just saying the store had too much in it, too overwhelming.  Everyone has their own opinion.  So everything else, I think, on Yelp has been positive.  But you don’t learn unless you hear those negative feedback, hear that information.<br><br>Kim: And so the people on Yelp, did you contact them or you responded to the Yelp page?<br>Lisa Hartwick:  I did not respond to the person that had the wedding registry because there was a whole gamut of issues and they were not necessarily the friendliest of customers. <br>Kim:  So you were aware of the problem before they went to Yelp?<br>Lisa Hartwick:  Yes.  And I would say there were problems on both sides. And so people are going to rant and rave and express themselves and that’s fine.  And the other person they were just saying yes, it’s a great store but it’s just too much, you can’t see anything.  It’s too overwhelming for me.  So there’s not too much you can respond on that.  That’s how they personally feel. <br><br>Kim:  My research into those types of communities where people review products and services and stores is that most customers of scan the overall number of comments and kind of assess the ratio of positive to negative. <br>Lisa Hartwick:  Right, I would agree with that.  Yes, I think so too because everyone has had experiences with customer services or being in a store and they like the associate or they don’t or they absolutely love the store. Everyone knows that things go wrong.  I mean there’s no perfect science.  It’s just like you can go eat at your favorite restaurant and one night it’s just awful you’re so disappointed.  Chances are you’re probably going to give them another try and it may be great again.  So I think most people understand that. <br>]]></description>
				<pubDate>2010-01-08 14:08:27</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Building Business Relationships with Social Media: Lisa Hartwick Explains</title>
				<link>http://grabbinggreen.com/content.php?id=355</link>
				<description><![CDATA[Social media isn't great just for building relationships with customers, it is also great for building relationships with other businesspeople. Lisa Hartwick, owner of the kitchen store <a href="http://www.hartwicks.com"> Hartwicks, </a> shares some of her experiences with us here.Lisa Hartwick:  Other businesses respond to me.  Like King’s Estate (a local winery), I haven’t contacted him, but Sasha (the marketing manager at King Estate) had put out an e-mail about doing a wine tasting somewhere and I sent him back an e-mail saying “Hey we need to get you at Hartwick’s in the kitchen.”  So we had communication.  We actually got on the phone and talked.  So I mean that was very effective, just that business to business. <br>Q:  And I also saw you had a conversation with, I think, a shipper from Canada.  <br>Lisa Hartwick:  Yes, I haven’t gotten a response back from him yet, but yes we had a very quick little conversation-- see on situations like that it’s hard because you want to type more details.  It’s like this sounds so abrupt because I can’t write anything else.  That’s the only time it can be frustrating.  But yes, that was an interesting thing, how do you get your stuff shipped to you.  Because shipping costs are always outrageous, but that’s where I like (social media) for the business to business.  I know I probably don't utilize it as much as I should.  I should get on there and start sending a lot more direct messages to places like say Cafe Yumm! (a fast casual restaurant), for instance, say “You guys want to do a Yum,! demo at Hartwick’s Kitchen?”  I should be doing stuff like that more like I did with Sasha at King Estate.  But yes, I would say it’s probably under utilized.  I don't see a lot of that just from what I read.  <br>The other day I think I had-- I think it was Market of Choice passed on one of mine (her tweets) and so that was huge because they have so many followers.  And so that type of connection is really good. Like Imagine Graphics, they’ve talked to me and (said)we love your communication, it’s always upbeat, you’re telling us what’s going on.  So I think the whole other businesses responding and then when they pass it on I think that’s where it can really powerful because I don’t have tons of followers yet, but Lindsay, follows everyone.  So then everyone automatically follows her.  And I just don't click on every one that comes through.  I only follow the people I want to follow.   <br>]]></description>
				<pubDate>2010-01-08 14:13:01</pubDate>
				<category>Retailer Stories</category>
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				<title>Social Media: How to Get Started? One Retailer Says: "Jump In"</title>
				<link>http://grabbinggreen.com/content.php?id=356</link>
				<description><![CDATA[Gourmet Popcorn store <a href="http://www.skp-popcorn.com/"> Snack Crackle Pop </a> is just getting started with social media. They're currently using email blasts and getting their Facebook page going. We asked them how to get started, and here is what they told us:<br>"I would say the first thing is just to jump in.  Everything’s changing so quickly and growing so quickly in social media, it is the track, I think, where people are going.  And I think it’s okay to just jump in and make some mistakes, you know.  There’s no right or wrong way to do it right now because it is growing but I think just being in the game is the first thing.  So if you’re in there, if you’ve got your site up, just kind of go in there and get it up and kind of feel it out first of all.  <br> Facebook for us has really at least gotten word out that we could not get out there quickly, you know, or easily.  I’ve had people actually come up to me at, you know, some of our events and say, “Oh, we saw you on Facebook so we decided to come down here, you know.”  So that’s been a really great thing for us to be able to do.  It’s inexpensive, you know.  It’s free for us to be on Facebook and I think it’s where people are going.  It’s interesting, I’ve read an article the other day about Facebook and how the growth of it really right now is 55 and plus, you know.  There’s a huge growth of 55 and plus people that are getting on Facebook.  So there’s a whole new market that’s ever evolving out there and I think the more that people get into social media and find that it’s not as scary, you know, that it’s a great place to reach other markets. <br> The 15 to 18 group of people really do a lot of texting or on social media where I suppose when they get over 18 they start using email a little more because they’ve signed up for a bank account, they signed up for, you know, a credit card and they start using those kind of email things too ‘cause you have to have email to sign up on those.  So they start using those a little more.  But as far as the social media sites, it, you know, I-- they’re here to stay.  They’re gonna just grow.  One might go in and might go out but I think we just have to stay in the game. ?]]></description>
				<pubDate>2010-01-08 14:21:53</pubDate>
				<category>Retailer Stories</category>
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				<title>Social Media: Using Social Media to Build a Business Network</title>
				<link>http://grabbinggreen.com/content.php?id=357</link>
				<description><![CDATA[In our conversations with <a href="http://www.skp-popcorn.com/"> Snack Krackle Pop, </a>, we talked about how the Internet in general and social media in particular could connect people with experts in business. Here's what we learned.  <br> "I’ve been in a group called BNI, Business Network International, for about a year and a half now.  And that’s been one really great benefit for me, especially in a smaller community like this, to really help find different business contacts and also different promotions.  It’s interesting, one of the things that, you know, we’re finding is that popcorn can be sold in many different avenues.  For instance, in this business network group I’m in there’s a caterer in there, you know, and so she’s been recommending us to people for weddings.  And that was something that we hadn’t thought of originally but we’ve been doing several small packages as like party favors for weddings.  We did a Stanley Cup wedding the other day where we created a special label for their wedding.  And they wanted red and green popcorn and as you can imagine, colors are very important to brides at weddings, so us having the benefit of creating different colors or flavors really helps in that avenue, of doing something special and different at a wedding.<br>Steve:  Let’s talk about BNI.  Explain that a little more to me.<br>"Business Network International is a group of business people that come together each week and meet.  The different thing about this network is that only one vendor is allowed in a group, so you’re only allowed one realtor, you’re only allowed one, you know, car mechanic.  Luckily for me there’s not that many popcorn people.  I’m the only popcorn person that’s in there.  And basically each week we meet and we pass referrals.  During that week we learn about each other’s businesses so that we can go out-- and there’s about 30 people in my particular group and there are groups all over the nation, and-- but those 30 people really become sales people for me, you know.  They really help me be able to get in to schools that I haven’t been able to get into before because they know the superintendent or they know the PTO person, you know.  And that has been a really huge benefit for us.<br>Steve:  So the premise is you help them, they help you.<br>"Right, exactly.  I think to date we’ve passed about $2 million worth of business, and that’s this year.  So our year starts April 1 and we’re on, you know, our fiscal year is April to April so since April I think that-- now some of that is real estate and mortgages so it goes up pretty quickly, but it’s just been a huge benefit for me to, you know, be able to get in with different contractors, different vendors, and really find out one of-- that’s one of the people that I met there one day who was another fundraising competitor.  It was interesting.  He was just visiting and came in and he hooked me up with a new popcorn rep, saved us about $5 a pound on popcorn.  So it was a huge benefit for me.  I found a whole new rep that I had no idea about and really, really saved us a lot of money, you know, in popcorn, in purchasing popcorn.<br>"]]></description>
				<pubDate>2010-01-17 20:14:10</pubDate>
				<category>Retailer Stories</category>
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				<title>Email Marketing: Still Going Strong</title>
				<link>http://grabbinggreen.com/content.php?id=358</link>
				<description><![CDATA[In our conversations with <a href="http://www.skp-popcorn.com/"> Snack Krackle Pop </a> we learned about the value of email marketing. <br>Popcorn Guy:  You know, we’ve done some other things before, just on the smaller, with Constant Contact.  We started creating a newsletter to try to get people out because we really wanted to do some tracking.  We’ve done some direct mail pieces before with the Indianapolis Colts that they’ve done and we found that we didn’t get a really lot of good return on that.  It was an expensive thing for us and we had no tracking, we had no idea if people received them or got them.  The only tracking that we had is if actually someone came and bought something off, you know, the internet.  But we never really to find out, you know, what they liked or didn’t like, you know. <br> And so we started using Constant Contact to send out a newsletter, and that worked really well ‘cause it gave us some analytics, you know.  We were able to see some click throughs, open rate, you know, and people who unsubscribed to it so we know not to send back to them.  It really started getting us to be a more targeted market.  I started working for Exact Target just a while back and have really learned about the segmentation.  <br>This is something we’re looking into, is really trying to find a segmented market for us, you know, in the popcorn, what people are wanting.  Are they wanting corporate gifts or are they wanting something for a wedding, are they wanting something for fundraising, and really trying to find those markets so that we can send relevant, you know, information to them though the emails so we’re not just blasting stuff out and hoping to catch a few people with a wide net.  <br>Steve:  So they basically do the targeting for you or they do research for you?  How do you use them?<br>Popcorn Guy:  Exact Target is a one to one email based marketing company.  They have a platform that is very easy to use, very user friendly.  They have a very high deliverability rate because they have really great relationships with different ISPs.  So their product allows us to create content that’s very specific to the people that we want, using the data that we get from our website or from, you know, emails that we send out.  We, you know, figure out the analytics from those click throughs.  And they can create a dynamic content,  so that we know if it’s a guy that we’re sending to, they might get one kind of content, and if it’s a female that we’re sending to, they get a different kind of content.  And we can do that really quickly, you know.  It’s kind of automated where we’re doing it with one press of a send button and all those filters are sending the different emails out, which really helps us, like I say, to reach, you know, different people at different levels.  <br>Steve:  So you’ve started a program already?<br>Popcorn Guy:  We’re in talks with them right now.<br>Steve:  What’s the cost parameters for an email program?  Is it per email or is a total cost?  How do they price themselves?<br?Popcorn Guy:  They cost themselves per email and they sell an email bucket, so you also have-- there’s a licensing fee to use their whole software system.  It’s about $1000 for a year for their core application. <cough> Excuse me.  And then it’s $500 for 10,000 emails and-- which is five cents an email.  And the more you go up the less, you know, the less amount of money it costs to send those out.  So it’s basically pennies an email which is really great for us, because again, we don’t have a printing cost, we don’t have a postage cost, and we have the analytics of who’s doing what.  <br>Steve:  What kind of targeting have they helped you do so far?  Have you decided that you’re gonna go after school principals or business owners?  Where have you decided to use their targeting so far?<br>Popcorn Guy:  Well that’s one of the things that we’re really going through hard data right now and trying to figure out what kind of data that we have.  When we did a tour this summer with the Colts we did a sign up to win, you know, free tickets to the Colts.  So we have a lot of names and a lot of email addresses.  So I think the first thing that we’re gonna do right now with them is actually send out what they call an opt in campaign and kind of just send a general email out to see who wants to opt in and then kind of get an idea-- they have what they call smart capture where you can create a form, you know, within the email or on a landing page and really get some more information about people.  Do people want discounts, do people want to see the newsletter, do people want only information on the Colts and appearances, you know, for people that are-- appearances like if we have any Colts appearances or if we have any Rupert appearances, things like that.  So we can really segment that out if people want information on fundraising, if they want information on iCare.  So once we do that initial blast to people and really start scrubbing down our email lists and getting preference, then we can target people, you know, that we want from there.  <br>Steve:  Sounds like you’ve done some investigation and you’re learning as you go.Popcorn Guy:  Definitely, definitely learning as we go.  ]]></description>
				<pubDate>2010-01-17 20:23:41</pubDate>
				<category>Retailer Stories</category>
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				<title>Facebook or Twitter for BTB? Experiences from Imagine Graphics</title>
				<link>http://grabbinggreen.com/content.php?id=359</link>
				<description><![CDATA[How should a small business connect with other small businesses using social media? Our colleague Sterling Lentz talked with Erica from <a href="http://www.imaginegraphics.net/"> Imagine Graphics </a> to learn about that company's experiences. <br>Sterling:  When did you create your Twitter and Facebook?<br>Erica:  Boy, I would say around six months ago, so spring of ’09. <br>Sterling:  As you’ve begun using it, did you have some expectations initially at what it would be?  And has what it’s become really met those expectations or have you seen some unexpected things happen?<br>Erica:  Well that’s a broad question because to me Facebook and Twitter are very, very different.  And I could answer that question for each one.<br>  I would say that with Facebook we had very low expectations because we are a business to business establishment, and Facebook is really not geared for business, they’re geared for individuals.  And I think the businesses that have a brand that appeals to individuals can have a much more robust and active Facebook presence.  But for business to business it’s really pretty limited.  So we stuck our toe in the water of that one with pretty low expectations and, you know, I’d say that’s about what has happened really.  I mean we have less than 100 fans, you know, sort of minimal interaction going on on there, but it’s been a convenient place to post photos and more informal kind of news that I wouldn’t want to put on our website which is much more professional looking.  So it kind of gives us another tool in our arsenal but it’s just not very well used. <br> So with Twitter it was just a whole new world.  So we didn’t necessarily have expectations, ‘cause I was on Facebook as a personal thing before so I had some knowledge of what Facebook was like, but with Twitter I didn’t know anything at first and I just sort of waded in and created a personal account, watched how other-- started following other businesses and, you know, other journalists and just whatever interests me.  I just sort of started following a variety of people to kind of see how it worked and what people did there.  And then after around a month of that I created a business Twitter page, mostly because I was scared that someone was gonna take our name, not because I necessarily felt that I was ready to have a business Twitter presence.  But once I did it I just started trying and we had some conversations within our organization about how to create a policy that would make sure that we weren’t diluting our brand that we had worked so hard to build up, you know, that we weren’t being too informal or too careless at what we said while at the same time respecting the fact that the thing that works best about Twitter is if it is authentic and connective and personal.  So it was a-- it is-- was and is a balancing act of monitoring what you say, how you say it, trying to say things in a timely way so that it has more meaning to the people that are reading it but also being very careful not to say something that shouldn’t be said.  For instance, in our business we create custom graphics for a variety of business clients.  And one thing that’s interesting to other people is like what we’re making, you know, who’s getting a new sign, who’s getting their vehicle wrap, what does it look like, you know, be the first one-- they want to be the first one to see this sort of new thing or to know that there’s a new restaurant and their sign is going up or something.  So that’s one thing we like to be able to tweet about, is a current project that’s just in the works or being completed. ]]></description>
				<pubDate>2010-01-18 11:32:23</pubDate>
				<category>Retailer Stories</category>
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				<title>Social Media: What's Proprietary? A Local Printer Shares their Experiences</title>
				<link>http://grabbinggreen.com/content.php?id=360</link>
				<description><![CDATA[Is it OK to share work you're doing for a client on your Facebook page? On your website? Sterling talks with Erica at <a href="http://www.imaginegraphics.net/>"Imagine Graphics </a> about this challenge that many small businesses face.Erica: One thing that’s interesting to other people is like what we’re making, you know, who’s getting a new sign, who’s getting their vehicle wrap, what does it look like, you know, be the first one-- they want to be the first one to see this sort of new thing or to know that there’s a new restaurant and their sign is going up or something.  So that’s one thing we like to be able to tweet about, is a current project that’s just in the works or being completed.  But we always-- we have a policy to make sure to ask permission of clients.<br>We have a policy to always ask permission of a client before we tweet about their graphics project that we are manufacturing.  And that is important because we don’t want to let the cat out of the bag before they’re ready to have their project be known about.  But it is a little unwieldy in terms of making a timely tweet about such, you know, to ask permission, have them say yes, then compose the tweet, get the picture, you know.  It’s a lot of work, frankly.  But I think because it’s free and the amount-- the investment is time and creativity, it’s-- I think it’s a fabulous way to create relationships with clients and to keep your business  top of mind in  awareness.]]></description>
				<pubDate>2010-01-18 11:40:19</pubDate>
				<category>Retailer Stories</category>
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				<title>Talking on Twitter: One Business' Experiences</title>
				<link>http://grabbinggreen.com/content.php?id=361</link>
				<description><![CDATA[Sterling sat down with Erica at <a href="http://www.imaginegraphics.net"> Imagine Graphics </a> to talk about how she uses Twitter to connect with customers.<br>Sterling:  All the most successful Twitters for these big business all have that singular personal voice no matter where it’s from.  Glad to hear you do that as well.  Do you have any kind of editorial calendar?  I know you said about trying to get businesses to give permission to post their work on Twitter.  Is there any other structure that you follow day to day that determines what you post?<br>Erica:  No.  It’s really like a sort of seat of the pants thing. And, you know, there’s some days when I think of a lot of things to-- that seem worth tweeting about and other days when I really don’t think of hardly anything or nothing, you know.  There-- sometimes there are days that go by where I’m too busy or I just am not working on projects that seem relevant to other people, and I go through phases where sometimes I’ll tweet about things that are not about my business, you know, like politics or like something interesting that I saw out in the world.  I do that-- I keep that to a minimum but I find that it lends a different dimension to the relationship if I do that at least a little bit.  You know, or sometimes I’ll say something like the-- it was a beautiful sky this morning.  I try to be human and to not be boring but to keep it, you know, maybe 75% of the content is directly related to what we do as a business while not being too salesy.  I mean I rarely do anything that’s salesy.  <br>Sterling:  When you get an interaction from anyone in the Twitterverse, is it mostly in response to the tweets about Imagine Graphics or do you get more interaction with your personal tweets, the 25% that are more about you.  Do you see any strong difference in the amount of interaction you receive for both those dimensions?<br>Erica:  The main way that I notice the people are taking notice is by using the bitlink tracking and seeing who’s clicking on my links.  I don’t get a whole lot of mentions or replies and I’m-- that’s fine with me.  A few of those is fun to do but if it becomes-- if the account were to become a whole lot of back and forth with individuals I think it would be really boring to the other followers, you know.  There’s some people that do that a lot and I just-- I don’t even read those tweets because I feel like I don’t know what they’re responding to.  I don’t know who the person is that they’re talking to.  So I just sort of scan right by those. <br> And I would prefer not to have my twitter feed that I put out there be something that people just want to scan over.  I want them to like actually read it.  So I’m happy to not have very many of those, but I’m very interested in seeing what links that I post are followed and how astronomically those clicks- click through rates can rise if what you say gets retweeted by other people.  It’s like exponential.  It’s amazing.  And so far I’ve never had that kind of exponential effect happen with anything that’s related to our particular business but on the-- some occasions when I’ve tweeted about an article that’s of a wider interest, you know, a political thing or whatever, it goes from my normal, you know, tweets about-- with a photo of something we’ve done, which is maybe like 12 to 20 click throughs.  And I did this one article and it was like 2000 or something and I was just like wow, the power of that, of the sort of viral, the network, is so untapped by anything that I probably will ever do in this realm that is related to business.  But it just is astounding to me.<br>Sterling:  The exponential growth is just absolutely incredible.<br>Erica:   Yeah, we’re gonna start tracking our numbers, basically, just to see how it changes over time, how many followers we have, how many retweets we’ve gotten, how many mentions, and also how many leads and sales have been made from Twitter.  And it’s just sort of nice to have some statistics to look at.  <br>Sterling:  ROI is very difficult to do as social media.  Have you noticed any kind of difference that you can attribute to social media in terms of more leads or sales?<br>Erica:  Well I’d say we’ve gotten two jobs from Twitter, two good size jobs, and we definitely have more awareness, more brand awareness, among people that follow us.<br>  But it’s pretty limited how many people follow us compared to our client base and our potential client base.  It’s very limited really.  I mean we have a mailing list of 1500 active clients and we have maybe less than 300 followers and at least a third of those are people that are not even potential clients, that are like people from far away who are trying to, you know, solicit me to follow them or people that are interested in what we do but would never be a client.  So I mean even to say that half of our followers are potential clients is probably a generous estimate.  <br>So we’re reaching a very small number of potential clients but we’re reaching them in a high intensity way that doesn’t offend or bother them.  I mean if I sent that many postcards, for instance, or emails to a select group of clients, they would like get off my mailing list right away or they’d be really annoyed.  So this is a really nice way to connect with people that doesn’t bother them.]]></description>
				<pubDate>2010-01-18 11:40:26</pubDate>
				<category>Retailer Stories</category>
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				<title>Top Times for Tweeting! How One Small Business Determines it's Tweet Schedule</title>
				<link>http://grabbinggreen.com/content.php?id=362</link>
				<description><![CDATA[Sterling chatted with Erica at <a href="http://www.imaginegraphics.net"> Imagine Graphics </a> and find out how she schedules her Tweets.Sterling:  Has there been anything that you’ve tried that hasn’t worked out that you’ve sort of abandoned along the way in terms of what you’re tweeting or what you put on Facebook?<br>Erica:  Well one thing that I’ve tried that is of limited value is scheduling tweets, you know, prescheduling, because then people respond to it and I don’t know what they’re responding to ‘cause I forget what it is that I scheduled myself to have said.  And so it sort of goes against the whole authentic and connective thing.  On the other hand, I mean that’s when I was sort of scheduling out several days in advance sometimes, like when I was gonna go on a trip I would like okay, I’ll, you know, remind people about this offer, this special offer we’re having like every day.<br> But I do use scheduling to-- when I think of something I think it’s worthy of tweeting about and it’s at an hour when I know most of my target followers are not on, you know.  I notice a huge drop in volume of the people that I follow, like it’s highest from maybe 8 in the morning ‘til 11:30 in the morning and in the afternoon and there’s much less-- and in the evening it’s like gone because these are business to business connections.  People are not on their business Twitter account in the evenings, you know.  So there’s no point if I think of something good to say and I tweet it, you know, late in the afternoon or the early evening, it’s wasted, it’s gone, why bother.  So I sometimes use schedule  a Tweet that to be said the next morning when people are listening.  <br>Sterling:  I don’t think enough people factor in or think about that timeframe in tweeting.  A lot of people tweet at night and don’t realize no one’s gonna read.<br>Erica:  On my personal account I’ll tweet at night, you know, because that’s just more of like a, you know, whatever.  I don’t have goals for that Twitter account except for that I enjoy it and that it’s thought provoking to me.  But if no one ever hears it or responds it’s not really gonna make that much difference.  But in terms of the business account I definitely feel like it’s an investment of my time and I’m only gonna keep doing it if it is paying off, and it only pays off if people read it so I might as well tweet during the time that they’re reading.  <br>]]></description>
				<pubDate>2010-01-18 11:47:19</pubDate>
				<category>Retailer Stories</category>
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				<title>Does Twitter Build Relationships? Yes it Does!</title>
				<link>http://grabbinggreen.com/content.php?id=363</link>
				<description><![CDATA[Sterling sat down with Erica at <a href="http://www.imaginegraphics.net"> Imagine Graphics </a> to find out whether Twitter can help build relationships. The answer: yes! <br>Sterling:  Have you noticed an improvement in some of the relationships that you’ve been able to form through Twitter, or new relationships that have come up out of the blue?  How has Twitter been effective for you in building up those relationships?<br>Erica:  The most effective cases have been when I am communicating with people that know about our business or who I have met briefly but don’t have cause to interact with frequently.  So it’s people that I have sort of a soft relationships with already and it becomes very robust when we are communicating frequently on Twitter. <br> I can’t think of a single relationship that has started on Twitter without any sort of real world relationship and become important or robust or frequent on Twitter, you know.  There’s maybe certain of those kind of followers that kind of rise and fall in terms of the amount of contact, like this Hartwick’s, you know, that referred me.<br>  It’s like there was a time when, I assume it’s a she, was tweeting frequently and I was reading her tweets and I was very aware of what was going on at Hartwick’s, and I direct messaged her about one product that I was looking for and she replied back to me and so we had this sort of thing going.  And then-- but it’s like fallen off the map.  I mean I don’t know if she stopped tweeting or I just don’t see it anymore or what’s going on, but it’s like there’s no contact anymore.  And that’s one of those cases of the rise and fall, where it’s a fleeting kind of-- but then it-- when she referred you to me I thought, oh, well she’s still aware that I’m out here even though I never see her tweets anymore.  She still knows I’m here so that’s worth a lot to me.  I mean, you know, maybe the next time she needs a sign or a graphic she’ll think of us. <br> And we have a very long buy cycle in our particular business because businesses don’t need signs and graphics frequently, regularly, or often, so even our best clients might only order one to three times a year.  So it’s not like we’re an impulse buy or a frequent buy or anything.  So it’s even harder for us to track than it would be with a different kind of business.  ]]></description>
				<pubDate>2010-01-18 11:47:42</pubDate>
				<category>Retailer Stories</category>
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				<title>Social Glue At Cafe Yumm</title>
				<link>http://grabbinggreen.com/content.php?id=366</link>
				<description><![CDATA[<a href="http://www.cafeyumm.com"> Cafe Yumm </a> is a fast casual restaurant in the Pacific Northwest serving organic "yumm bowls" that are nutritious and delicious. Kelli Matthews spoke to us about the social glue created by Cafe Yumm.<br>"There’s this community of interest for people who want the beautiful nourishing delicious food. And (social media) is another place to connect with that and to build conversations and build community with people.  You know you start out a little bit-- it’s a little be like preaching to the choir at first, because the people who find you first are like, “Oh my God, I’ve been waiting for you to get on Facebook for two years,” and they’re super excited.  But I’ve watched, it, helping to manage these sites, people really connect and feel like they can ask questions and share ideas with each other, not just on Facebook but also on Twitter, where I’ll see people sharing ideas about recipes and things.  And sometimes I’ll participate in the conversation and sometimes I won’t.  But it is interesting to watch these communities of interest build and build around food;  we have in person conversations around food all of the time so it’s fun to be able to take that online and to kind of mimic that social glue, to take that online because it’s such a social part of our lives.  And it’s great to be able to from Café Yumm’s perspective to be able to connect with that and be part of that day-to-day life and not just the restaurant on the corner.  That it’s people and they’re connected with you and interested in listening to what you have to say."]]></description>
				<pubDate>2010-01-20 12:26:25</pubDate>
				<category>Retailer Stories</category>
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				<title>Creating Facebook Fans: What Happened at Cafe Yumm</title>
				<link>http://grabbinggreen.com/content.php?id=367</link>
				<description><![CDATA[<a href="http://www.cafeyumm.com"> Cafe Yumm </a> is a fast casual restaurant in the Pacific Northwest. The Cafe has a very active Facebook fan page and Twitter feed. We spoke with their marketing director, Kelli Matthews, about the growth.Sterling Lentz:  Have you noticed a pattern in the growth of say your Facebook fans?  And l what events spike growth? Kelli M:  It was mostly registering for an account that spiked the most growth. We grew in the first month: it went from three people (wo of them being me)  and I think it was the first month we were at 1,500.  And at the end of the second month it was  3,500. And it’s plateaued a little bit since then.  It’s about 3,700 or 3,800 right now.  But I would log in every day and just be astounded at the numbers.  As kind of a side note, we started the page just when Facebook let you do custom URLs and we had to have 1,000 fans to get a custom URL. And so we were thinking well, let’s encourage people to sign up and we’ll kind of push this.. And a couple of days before the deadline that we could get our custom URL we hit 1,000 and I think by the deadline we were over 1,500.  It was just like that really didn’t need so much attention but that’s great. Interestingly, we didn’t see a ton of spike like around the Cedar Hills promotion, for example, the tasting things in Portland.  A little bit around Beaverton but not a huge spike.  I think we’ve kind of plateaued.  I’m not sure I would expect continued huge growth from above about 4,000.Sterling L:  Did you start the growth by going through your friends list and inviting all of your friends to join?Kelli M:  I think I tweeted it to my friends on my personal Twitter account and I think that was about it. So we put it on the Café Yumm Twitter account.  So that was about it.  It was a really quick adoption rate.  It was kind of surprising. ]]></description>
				<pubDate>2010-01-20 12:26:29</pubDate>
				<category>Retailer Stories</category>
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				<title>Strategic Messaging in Social Media: How Cafe Yumm does it</title>
				<link>http://grabbinggreen.com/content.php?id=368</link>
				<description><![CDATA[We spoke with Mark and Kelli at fast casual restaurant <a href="http://www.cafeyumm.com"> Cafe Yumm </a> about how they decide what types of messages to publish.<br>Kim S:  When you think of the messages you put on in blogging and in Twitter and Facebook, do you think about coordinating them?  Do you have an editorial calendar?  And how do you make some of those decisions?<br>Kelli M:  We do all of those things.  Marc and I talk a lot about philosophy and messages and what are the key things that Café Yumm wants to communicate.  And that’s required me as an outsider becoming very immersed in the business as much as possible from an outsider’s perspective. And when we started, Marc had this great, I don’t know, three-page list of like blog headlines, basically:  “Here are things that I think would be great articles to write and blog posts to create.”  And we took that list and collapsed it into categories and collapsed it further and collapsed it further and then used that to come up with a calendar, kind of a rough calendar.  We don’t follow it exactly… or really at all.  But there was a calendar at one point but it really helped us to kind of define the direction that the blog would take. So if you look at the blog there are different categories of the blog roles.: six or seven different little categories. And those are the ones that we have defined as the big brush stroke categories that we’ll cover in blog topics.  And those are the ones that really drive when I’m looking for things on Twitter, for example, just information to tweet about interesting links to talk about on Facebook or Twitter I really go back to those topics and make sure that what I’m communicating fits into one of those categories. <br>Kim S:  And those come out of the idea of nutritious….<br>Mark B:  Beautiful, delcious, nourishing.  It really goes back to the-- from our side, from I guess the owners, the founders, side what’s the purpose of our business, why are we here?  Certainly, to provide the customers with something they enjoy.  And given our philosophy we vary things and we have some degree of flexibility within that, but there’s still a core of a philosophy about the food. Yes, they all come from that. <br>Sterling L:  How much of your message pertains specifically to Café Yumm?  Because, for example, with Grabbing Green what we’ve been doing to build our Twitter base is posting links from all over the Web about small business marketing.  And I was wondering if you do that same and how much of a focus, again, do you put on Café Yumm?. <br>Kelli M:  I think it’s pretty evenly mixed.  And I would say when I first started putting out the content on Twitter it started being more of the wide, wide world of Café Yumm and community of interest.  And the more that we’ve connected with people on Twitter, the more that it’s conversations.  So I find that I am either responding to people’s questions directly or re-tweeting tips that people have for what to do with their Yumm sauce.  And so I think that if you look at like the Cafe Yumm updates stream on Twitter, it’s probably fairly mixed between either specific information about Café Yumm, connecting with people specifically about Café Yumm.  And then some kind of general interest topics.<br>  And as general interest topics go back to the beautiful, delicious nourishing food as well as the triple bottom line philosophy of the company.  A lot of local stuff so linking to local events for all of the restaurants.  So having a hub of Eugene events, and Bend events and Portland and Corvallis and making sure that everybody is more or less equally covered by the events.  And it’s a pretty even mix. So interestingly, on Twitter that seems to work really well.  And we also have a mix of followers and friends on Facebook. The things that are more interesting to people are about Café Yumm.  <br>Mark:  And I think the blog reflects that also.  And part of that is because we’ve been in business for about almost 19 years.  And so especially in the Eugene/Springfield area, we have second generation customers.  That’s very significant.  I mean that wasn’t even on my radar when that happened, but Maryanne started mentioning, “Yes, here’s your child, the one that you were pregnant when you were having  a Yumm Bowl at Café Yumm.”  And then you meet them it seems like a couple weeks later and they’re graduating from high school and you go, “What’s happening here?”  And these kids were raised with Café Yumm. <br>If somebody’s interested in the green materials at Café Yumm, they may be interested in green materials, in general, but just google green materials, you can find a world of it.  They want to know what are you doing and why are doing that?  To me that’s that community thing is well, I know why she does that but I want to know why you do that because that’s why I’m here on this page.  And so I think the blog and Facebook probably focuses on that a little bit more.  But that’s because we’ve been in business longer.  Or if we were a new just happening hot trend maybe it would be that way we’re the buzz, because we were the new thing.  But most businesses aren’t like that.  And otherwise you have to stay in business for a long time to develop that kind of passion and interest. <br>Kim S:  I wanted to ask you about the list of blog topics, was that something that you just as one thought up-- as you thought of one in the middle of the night or in the shower, did you just keep a list?  Or did you sit down one thing and think…<br>Mark B:  As a list, yes, but as a concept and as ideas they are constant.   I talk about a lot of this stuff, just not in the format that would be necessarily a blog or a tweet.  And they came from just that doing this for years.  And I’m very philosophical driven.  I mean I have ideas and things that go right to the core of humanity of existence and how does that play out in a restaurant?  And how does that play out in social media, because I think people are hungry for that too.  They’re hungry-- the community is being together and sharing and hopefully, encouraging goodness, and serving each other, caring for each other.  We’re kind of somewhat starved for that in our world these days. <br>Kelli M:  And I think one of the challenges a lot of people small business people face is they say to themselves what do I have to say?  What am I going to do?  Talk about making pasta, again, for the 5,000th time?  So it’s interesting to hear your perspective on going back to the core philosophy of the business. And I’m thinking maybe a lot of small business people have to-- probably know what that core philosophy is but haven’t really articulated it to themselves or perhaps to their employees.<br>]]></description>
				<pubDate>2010-01-20 12:32:10</pubDate>
				<category>Retailer Stories</category>
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				<title>When Talk Turns Bad: How Cafe Yumm Deals with Negative WOM</title>
				<link>http://grabbinggreen.com/content.php?id=369</link>
				<description><![CDATA[We talked with fast casual restaurant owner Mark Beauchamp and his marketing director Kelli Matthews about social media at <a href="http://www.cafeyumm.com"> Cafe Yumm </a> <br>Kim S:  A lot of small business people that I’ve talked to are scared to get involved with social media because they’re afraid of negative comments and starting negative word of mouth. Now, I have a standard answer that I tell them, but what would your response be?<br>Kelli M:  Embrace the negative.  My standard answer, it’s really an opportunity for you to respond to your customer’s questions and concerns and fears and problems in a way that’s live and everyone else can see how you’re dealing with it.  And ultimately, I think, builds a lot of credibility and a lot of trust.  We did this with a post on the blog about the new packaging (for Yumm sauce), which people are not so fond of in a lot of respects. <br>Marc B:  Yes, a very vocal group.<br>Kelli: M  A very vocal group of folks, yes. And so we (undertook) a very collaborative process between Marc and some folks here and me to create a post to address packaging and just said tell us what you think.  And people did and it was great.  I mean we have 20-some-odd comments on that post and get more all of the time.  I just approved another couple this week where people, they want to tell you what they think.  And a lot of their response has been, “Okay, I get it. I get why you made that decision.  I still don’t like it but I get it.”  And people appreciate that.  <br>And I worked customer service in retail for years and the best way to diffuse a difficult situation is just to say I hear you and I understand and let me try to fix it.  Let me see what I can do to fix it.  And you get, “Oh, okay, I’m not upset any more.” And so that’s generally my same philosophy with social media.  It gives you a chance to respond and to say what we can do for you and our great customer service.<br>Marc B: My response is that we get a lot of accolades.  We get a lot of people who just love Café Yumm.  And what I tell our managers and the owners is the criticisms are more important than the compliments.  We get a lot of compliments.  We get a lot of people that love it but they’re saying, “We like the way you’re doing things.”  What those compliments are not saying is here’s what we don’t like.  Here’s what you’re not doing well.  So the criticisms actually show you how can improve.  And one of my core principles is constant improvement.  Continual improvement.  One small step at a time. <br>How do we do that?  It’s not easy. Now, because you get a complaint or a criticism, that may not be from your core customer.  It may be something that you decide you’re not going to answer because it’s not your core customer.  Now, the other difficulty, I know, from particularly when you’re a single unit what do I do with that complaint?  What action do I take?  The person doesn’t like this that or the other thing of what we do, the colors of our building, whatever, the art we have, whatever it is, what are you going to do that about that?  What action do I take?  If you don’t have an answer for that, first always accept it, always apologize.  Always respond and then take an action. Make a decision.  It’s that decision now. And the decision should go back to a core philosophy of “is that our customer?” Is that something that fits within our business?  So that decision process can be daunting, especially if you get three a week or five a day and all of a sudden, I don’t have time to do that. You don’t have time not to do that.  ]]></description>
				<pubDate>2010-01-20 12:39:07</pubDate>
				<category>Retailer Stories</category>
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				<title>So Many Apps, So Little Time: How Cafe Yumm Keeps Up With Social Media</title>
				<link>http://grabbinggreen.com/content.php?id=370</link>
				<description><![CDATA[Kim S: There’s so many new applications that every day there’s something new, how do you keep up and how do you evaluate if you’re going to use something new for <a href="http://www.cafeyumm.com"> Café Yumm?</a><br>Kelli M:  Well, with anything, but especially Café Yumm it’s just listening to where the conversations are.  And if all of a sudden all of the conversations were occurring on a tool that we weren’t using, then what does that mean?  Is that something that we need to make a decision about and move and have a presence on another network or another medium or another tool of some kind.  But if you’re not listening and monitoring and your customers go somewhere else and shift around, then you don't have the ability to respond.  And so I think that we have a pretty tight connection with our community in terms of listening and monitoring and figuring out what people are paying attention to.  And if the conversation shifted, we’d be able to shift with it and be able to implement new tools or tactics is they were appropriate. <br>But that so far, I mean we’re still pretty new but so far hasn’t happened.  I think that the way that we’ve focused on building community as opposed to having a Facebook page, really allows us to be pretty nimble with the social media efforts. And figure out if there’s another opportunity or some other place that we can put more attention because we’ve got Facebook and Twitter and a blog and we’ve got a YouTube channel and we’re on Flickr.  And so there’s all of these different places, and they don’t all require time even every week but we’re listening and monitoring and know if the conversation shifts, and know if our community changes either where or how they want to talk about Café Yumm. <br>Marc B:  From my side, a key to this is budget.  How many places can you monitor?  How much time and money do you have to do that?  And so part of what Kelli and I talked about in the strategy was a budget and then what would be the capacity, the capability within that budget.  So it was really, let’s start.  Let’s begin there.  Now, I can say as a result, what I saw, when I was doing Twitter and I would do some filters and see what was being said about the café?  Very little. And now, there’s all kinds of stuff every day being said because we are taking part in that conversation. I see people now friending me on Facebook, new people setting up their Facebook, business people sort of my generation so to speak.  People that are getting more into the buzz. And as you see traditional media struggling, newspapers and things, where’s it at?<br>]]></description>
				<pubDate>2010-01-20 12:43:34</pubDate>
				<category>Retailer Stories</category>
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				<title>Getting Started with Social Media: What Cafe Yumm Recommends</title>
				<link>http://grabbinggreen.com/content.php?id=371</link>
				<description><![CDATA[The experts as fast casual restaurant <a href="http://www.cafeyumm.com"> Cafe Yumm </a> give us their advice for small businesses wanting to get started with social media.Kim S:  If a small business said to you, I can only do one thing in social media, what would you tell them?  And if they said what one thing should I do or how should I start?<br>Kelli M:  Listen and monitor.  So set up Google alerts with your business name.  Set up something like socialmention.com is one I use a lot that searches across all social medias, so blogs, Twitter, Facebook, all of them. It pulls up videos.  It pulls up photos.  And just make sure you know if people are talking about your brand.  If you’re listening and monitoring then you’ll be able to put out any fires that do come up.  Or you’ll be able to connect with people who seem to have a strong interest in what you’re doing.  So it could both show you new opportunities as well as be kind of insurance in case there’s some brand emergency.  Also pay attention to who the influencers are in your markets.  So what else should you be reading that’s related to your core philosophy and your values?  Are there maybe a dozen blogs that you could pay attention to on a weekly basis that would just make sure that you’re in tune with the trends and the influencers in your industry.  You do that for long enough you’ll figure out what to say because you’ll be able to see how other people are using social media tools to see how it will fit in with what you’re doing<br>.  And so if you don't have time right now to start a blog or launch a Twitter account or have a Facebook fan page, but pay attention to how other people are using those things, you’ll kind of learn by osmosis and be able to figure it out on your own.  <br>And take six months, take a year if you need to because once you get into it you’ve got to do it right. You can’t do a blog post and then leave it.  You’ve got to commit to it and make something that’s going to work. So start by listening and monitoring.  Making sure you know people are talking about your brand and have some sense of how you can-- have some plan, how are you going to respond if necessary and start there.  <br>Mark B:  That’s certainly ties into some other things I was saying: you simply don’t know what people are saying about you. And, I think, as far as the one application that’s easiest is Twitter.  There’s really nothing to it and you can filter and listen and watch and then start putting it out there as the one application.  You probably said this in different words, but it’s really start working with people on the message and they work with you and they appreciate that that you’re there to craft that message. And then you’ll even have partners, engage in particular what do you call it, word of tweet?  It’s the new mouth.  Twitter mouth. <br>Kelli M:  Word of beak, I think.  <br>Mark B:  Beak tweet.<br>Sterling L:  Of your knowledge of other small businesses in the area, do you find that their use of social media is under utilized?  Because that’s something that we found is that most people just don’t care.<br>Kelli M:  Yes. I think they don’t know. Yes, I think it’s very under utilized.  <br>Mark B: As I often say, you don’t know what you don’t know.  And for some people it’s not comfortable for a variety of reasons.  It’s just not what they do.  Not what they do well.  They don’t have the resources for it.  So if they’re satisfied with what they’re doing then that’s where they leave it.]]></description>
				<pubDate>2010-01-20 12:45:36</pubDate>
				<category>Retailer Stories</category>
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				<title>Building a Great Facebook Page: How Fifth Street market does it</title>
				<link>http://grabbinggreen.com/content.php?id=372</link>
				<description><![CDATA[<a href="http://www.5stmarket.com/"> Fifth Street Public Market </a> is a collection of delightful shops in a European environment. We talked to Somer Deck about her social media strategy.Kim:  Did you do anything (to promote the Facebook page), or were you just there (one day)?<br>Somer:  Well, what we did is we started it and just kind of created the page, and then I sent it out to everyone that was on my personal Facebook, as did some of the other people in the office who all had that going.  So that’s kind of really how it started.  Everyone just started coming onto it, and then from there I think it’s just kind of grown.  You know, friends of those people and friends of those people, and so on and so forth, as it tends to do; it multiplies. Now we’re posting everything on it.  It’s been a great resource.  But it’s also been a way for us to kind of introduce ourselves to the public.  <br>We have a file in there, pictures of all of us, who we are, and who it is that runs the market.  I want to do another group of pictures of the faces of the market, which is kind of a campaign we started last Christmas and I think one that we’ll be running in some variation for years to come, because it really speaks to who we are.  The market is not just the Fifth Street Market.  It’s, like I said, all the faces that run it that you see here on a day-to-day basis.  So that’s another good opportunity to just reinforce that, to put pictures of the store owners, all these people who are here all the time.  SI remember the first four or five days, I was always on there every day-- “Oh my gosh, look, we’re at this number, Lindsey (the marketing assistant).  Oh, we’re on this number.” We’ve posted all of our music series information on there, the tag sale, just anything that we have going on.<br>Kim:  I think your use of pictures is really great, because I’ve noticed that the Fifth Street Market Facebook pages is a lot more pictures than a lot of the other businesses that we look at regularly.<br>Somer:  Yeah, and I think that’s so important.  That’s another definitely strategy that we have talked about in general.  Anytime I try and do any sort of campaign, it’s always more important for me to implement pictures than it is necessarily text, because identify with that.  They identify with our (logo that used the number) five, with the fountain (that is at the center of the market).  Generally when people see pictures of the market highly encourage all of our tenants to always include (our logo) in any sort of individual marketing that they’re doing as well, because people see that; they know exactly what it is. That’s just I think such an important part of who we are, is showing that it is a lifestyle; it’s not just a place where you come and buy jeans or kitchenware.  You can do all of those things, for sure, but you can also bring your kids down here and play with the ducks in the fountain.  I think those are the newest pictures we just put up on Facebook, because we’re doing a project with the Rotary duck race.]]></description>
				<pubDate>2010-01-20 12:49:41</pubDate>
				<category>Retailer Stories</category>
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				<title>Building a Fan Base: Lessons From 5th Street Market</title>
				<link>http://grabbinggreen.com/content.php?id=373</link>
				<description><![CDATA[<a href="http://www.5stmarket.com/"> Fifth Street Public Market </a> is a collection of delightful shops in a European environment. We talked to Somer Deck about her social media strategy<br>.Kim:  Did Twitter start about the same time as Facebook?<br>Somer:  Yes.  I had (the marketing assistant) Lindsey do Twitter the same time that we did Facebook.  She is pretty much the one who drives that right now.  We’ll always kind of remind her of things.  We have lists of things to hit every time we have something that comes up. That’s really, I would say, the biggest word of mouth for us, even to a lot of degree more than traditional advertising, because people see things here when they’re walking through here, and then they go out and spread it.  Whereas you don’t always know how many people are going to see (local newspapers such as) the Register-Guard, or see the Eugene Weekly, or hear a radio ad. br> I think more and more these days, we’re tuned out to any of that sort of thing, because we’re bombarded with it so much that it’s more the things that we choose on our own.  Facebook is about choosing what you want to see.  People become a fan of the Fifth Street Market, because they’re actually interested in it, not because it’s being forced upon them.  I think that’s a really important element of it.  I know that it is for me.  I have so many things coming at me all day long, from emails to notes and ads and papers, and all sorts of things, that it’s nice when I know that I have control over the things that I want to see, rather than always what people want me to see.  So that’s one of the things that I really like about the social media, is that it’s people’s choice.br>Kim:  We notice that on Facebook and on Twitter that it’s a mix of messages about the market, and about the individual stores.  Then we also noted that some stores also do Twitter and Facebook on their own.  The big question is, how does it all fit togetherbr>Somer: We have monthly marketing meetings.  We call them our “MAC” meetings, and it’s invitation to any tenant that wants to join them and to be a part of it, to have a say as far as what we do marketing-wise for the market.  But when I started here, that was one of the things that I really tried to do, is to implement kind of some systems, as far as how things happen, what we hit when we’re doing things, instead of always trying to kind of like, “Oh, let’s...” all over the place.  So that was one of them.  We made a list of all the things that we do as the market that we can offer as the market to our tenants, and those are stanchion signs, advertising things within the market.  We have backlit lightboxes that are down here in the hallways so people can do advertisements there for whatever-- their store, for whatever event they’re having.  Facebook, our website-- all of our tenants have a page on our website.  So really, we reach out to them all the time, via the newsletter, via just random emails, via our MAC meetings, any kind of outlet we really can, reminding them always that, “If you have information, we’ll double it for you,.”br>They are absolutely responsible for their own stores and their own advertising, and that’s constantly a battle for us, because a lot of people feel like, “Oh, the market should bring them already what they need,” and that’s not always the case.  We know that there needs to be aggressive action on both ends.  So that’s really what that stems from, is that I want to encourage them, “Okay, you need to be doing A, B, C, D and E for the life of your business and the health of it, but we’re also going to back that up with whatever we can do,” and that is from the Facebook to the MySpace to our website to Twitter, to stanchion signs, to our newsletter, to our eBlast.  That’s another big thing that we have been doing recently, much heavier than we ever have in the past. So I try and do that as actively as I can for anyone.  We do have to rely on them getting the information to us, which is definitely the tough part about it.  ]]></description>
				<pubDate>2010-01-20 12:49:44</pubDate>
				<category>Retailer Stories</category>
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				<title>Using Social Media to Do Promotions: the 5th Street Market Experiece</title>
				<link>http://grabbinggreen.com/content.php?id=374</link>
				<description><![CDATA[You can use social media to engage customers and bring them into your place of business. Here is what <a href="http://www.5thstreetmarket.com"> Fifth Street Public Market</a> has learned. <br>Sterling: Have you noticed, since you’ve started the Twitter and Facebook, an increase-- a lot of people start these things so they can increase engagement.  Have you noticed a big difference in how engaged your consumers are, or your customers are, with either the social media or the market itself?<br>Somer:  What’s the response?  Are they responding?  Has there been a lot of like-- because I was telling them when we started Facebook, it went from-- we were looking and see how many people signed up.  It went up to over 300 people just in the first few days.<br>Lindsey:  There’s definitely a circle in Eugene that they are the Tweeters.  So it’s like, Café Yum, Market of Choice, Travel Lane County, who will just constantly re-Tweet your messages.  So they, I would say-- they’re always the ones who boost your morale.  You’re like, “Oh, I’ve been re-Tweeted.”  But I wouldn’t say that we have an expanding base of re-Tweeters.  I’d say probably every third message that we send out is re-Tweeted by at least one of our followers that we follow.<br>Lindsey:  No,  I actually said, “Hey, email me if you want some coupons for the market.  I’ll send you some.”  I probably got probably about 30 people that I actually sent PDF coupons to, and they all direct-messaged me and they were like, “Yeah, I’d like some.”  So then they gave me their email addresses and I shot them some coupons.<br>Somer:.  We have coupon sheets that we’ve done that are retail, that different stores around the market can offer different discounts with the map on the back that we’ve designed.  You know, “Here’s the market.”  And also café ones, so that we try and track those.  We have some kind of little codes on them, so we get a feel for which of those works, and what are coming back to us.  But those are what Lindsey was talking about when she posted that on there.  Like, “Hey, we’ll send those out to you if you...”  <br>Lindsey:  Yeah, and we got a pretty good response from that, and people re-Tweeted that quite a bit.  So people that aren’t even following us were like, “Hey, I heard that you guys have coupons.”<br>Somer:  And Hartwick’s did a big campaign as well.  They were doing that whole like, “Pay 50 dollars for a gift certification and get 75 dollars’ worth,” or something like that.  They had a big campaign with that and was really, really successful in the sense that they got a huge response from it.<br>Our eBlast is another big thing that we just started using pretty heavily, and I think that’s been somewhat successful, because that’s another thing that people have specifically signed up for.  We utilize both our newsletter database for that and also our eBlast database.  So it’s kind of how I was saying people have chosen to sign up.  Not that we don’t still get people saying, “Take us off,” but I think that happens with anything.]]></description>
				<pubDate>2010-01-20 12:49:46</pubDate>
				<category>Retailer Stories</category>
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				<title>Getting Started with Social Media: What 5th Street Market Has to Say</title>
				<link>http://grabbinggreen.com/content.php?id=375</link>
				<description><![CDATA[Kim:  So if a retailer said, “I can only do one thing from a marketing perspective, what one thing should I do?” what would you tell them?<br>Somer:  Well, that’s a hard one, and here’s why: because the social media is not necessarily easy in the sense that it is time-consuming, but it’s free.  So it’s one of those things of like it’s hard to justify not doing it because it’s free to people, and I tell tenants that all the time.  I know it takes a little bit of time, and a little bit of commitment to do it, but in a market like this, when everyone’s complaining about marketing having to be the first thing to go because they can’t afford, it’s right there.  But then when it comes to traditional advertising and marketing and all those sorts of things, while they’re not necessarily-- and I wouldn’t say that they were any less time-consuming, because you have design and figuring it all that, and all of those sorts of things, it’s obviously much more expensive.  I don’t know, that’s such a hard question for me, because it really depends on the business.  There’s certain businesses that I would recommend different things to.  I don’t know, what would you say to that, Lins?<br>Lindsey:  I’d say, where I worked before in retail that was really successful, at the checkout, when you’re checking out, if you collect their email address as part of the database. Once you have that, it doesn’t matter whether or not you’re having an event or you’re having a sale or you’re just wanting to send out an eBlast refreshing your store image, that is the audience that you know has been there.  Instead of having them be able to access you whenever they want to, if you can actually get to them, then I’d say that that would probably be the-- instead of them finding a newspaper, if it happens to be the one that you’re advertising in--<br>Somer:  Yeah, because if they’re not already your customer, you’re much less likely to get them in the door, versus people who you know know your product, who shop with you, who know what you’re about-- all those sorts of things.  As a prime example, one of our events that we just started last year, that was primarily tenant-driven-- it was kind of a tenant idea, so to speak-- is our Holiday Gala, and we’re going to do this again this year, and hopefully from years to come.  It’s a holiday event where pretty much the general basis of the event is each of the stores have their holiday party, where they invite their clientele, all their customers, their database, to come in and either-- and they’re all a little bit different.  Some of them use the time to have some sort of a sale-- “This is your one time to get 25 percent off,” or whatever it may be-- before holiday shopping.  Some of them is just to say thank you and to have a party with champagne and hors d'oeuvres and all those sorts of things.  They all have a different feel to them, but it’s an opportunity for each individual store to give back to the customer, and also kind of the market to give back to their customer, and that’s probably been our most successful shopping event, of any type of shopping even that we’ve tried to do before.  So that is a good-- yeah, I agree with that one, very much.<br>]]></description>
				<pubDate>2010-01-20 12:49:50</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>How One Bakery Combined Facebook and Yelp Reviews to Develop a Great Promotion</title>
				<link>http://grabbinggreen.com/content.php?id=376</link>
				<description><![CDATA[<a href="www.thebleedingheartbakery.com/" The Bleeding Heart Bakery </a>is a bakery based in Chicago. The bakery is very involved in social marketing. We were fascinated by this promotion we saw on Facebook today. It reads:<br>" We are happy to announce $1 yelp days! Did you write a bad review? KNow someone who did? Bring a copy with yelp id proof and receive any 1 cupcake for $1 and re-evaluate! We have made many changes and have really listened. I may not agree with yelp politics but i do agree with satisfying customers and making people hap...py! Limit 1 per person and one cupcake for each review (we will keep the copy)."<br>Yelp, as you might know, is an online site where people can review all kinds of stores. With this promotion, Bleeding Heart Bakery is encouraging customers who wrote a bad review to try them again...for $1. This will not only give disgruntled customers a reason to come back, it will give Bleeding Heart Bakery great data to understand what people want from their store. And, of course, Bleeding Heart Bakery will also hopefully change those naysayers back to regular customers.]]></description>
				<pubDate>2010-01-20 21:06:04</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Organizing a Blogger Party - The Qoola Case</title>
				<link>http://grabbinggreen.com/content.php?id=377</link>
				<description><![CDATA[I just had the opportunity to speak with Jesse Yu, co-founder of <a href="http://www.qoola.com/">Qoola,</a> a frozen yogurt shop with three locations in Vancouver, British Columbia. Qoola is unique in that they only use freshly-made ingredients, including the yogurt, which other competitors often whip up from powder. When I asked him how he responded to user-generated restaurant reviews on sites like <a href="http://www.yelp.com/">Yelp</a> and <a href="http://www.urbanspoon.com/c/218/Medford-restaurants.html">UrbanSpoon</a> he told me of a blogger party he held a while back.

Yu reached out to the top ten UrbanSpoon bloggers in the Vancouver area and invited them to sample Qoola's frozen yogurt, confident the product would make a positive impression. At the event, he explained to each person how Qoola's yogurt was made fresh while competitors cut corners with powder, how Qoola's fruit toppings weren't frozen and refrozen over and over, and how Qoola only used sustainable, compostable, recyclable disposables like cups, plates, and silverware. 

What Yu accomplished with a blogger party was powerful. He deliberately set the standard for the niche frozen yogurt market by saying frozen yogurt should be freshly prepared from raw ingredients. Now anytime a blogger reviews another frozen yogurt competitor they will always compare that business to Qoola. Is the frozen yogurt fresh or has it been made from powder? Are the toppings fresh or have they been frozen and refrozen? Does this business have a sustainable approach or do they just throw everything away? These are the questions they will ask.

If you have a product or service capable of setting the bar, invite online influencers like bloggers to try it. Why not make an event out of it. The bloggers will benefit from being recognized as important digital players and you can benefit on the word-of-mouth they generate on sites like UrbanSpoon. It's a win-win.]]></description>
				<pubDate>2010-01-31 19:16:18</pubDate>
				<category>Bloglites</category>
			</item><item>
				<title>Free LinkedIn Action Guide</title>
				<link>http://grabbinggreen.com/content.php?id=378</link>
				<description><![CDATA[Grabbinggreen.com's free LinkedIn Action Guide will show any small businessperson how to create a profile on the popular professional networking site, find trusted service-providers, search for top talent, and promote their company, all using LinkedIn's easy-to-use interface.]]></description>
				<pubDate>2010-02-02 19:01:02</pubDate>
				<category>Action Guides</category>
			</item><item>
				<title>Twitter Rules: NakedPizza's experience</title>
				<link>http://grabbinggreen.com/content.php?id=379</link>
				<description><![CDATA[We join the conversation midway, as Robbie Vitrano, chief Branding office at <a href="http://nakedpizza.biz/">NakedPizza</a>, a health-mindedNew Orleans pizza franchise (follow @nakedpizza), speaks about why Twitter is the best platform for their businessmodel (fast-food pizza a la a Domino's that is good for you). They are franchising, so if you are interested visit the link above.<br><br>Steve: When you say you put up a Twitter sign in your location and that’s whatstarted it, could you expand a little bit on that?<br><br>Robbie: Sure. Because again, this is probably the most important part I think, the mediaworks a hell of a lot better if you’ve got something to say, and that’s sort of obvious. But alsosomething that is interesting to talk about by other people. So you can do that in any number of ways.But I think if you want some legs to it, you better be offering some kind of benefit or some sort ofinsights that people find beneficial in their lives. So again, if you understand the concept, youunderstand there's a perspective that allows us to engage in fairly provocative ways. Also just been apretty loose sense of humor in the company, so it allows us to kind of reveal ourselves, and that’sbeen appreciated as well. So it's not too stiff and too overly-managed. So we'd already started toengage with people on that basis through some of the existing, you know, emails, etcetera. So Twitterwas kind of a natural. And when we realized it was a terrific platform and it fit the style of thecompany, we said “Let's just go with it.” So <inaudible> you say “Pizza” or you say “World’s HealthiestPizza”, before it was Naked Pizza it was it's name. And we put up a giant Twitter sign that says“Follow us on Twitter with our Twitter.”<br><br>Steve: I'd like to comment on a couple of questions here. Would you say Twitterhas been successful than Facebook as a marketing tool? You said you had some platform items,and if so or if not, why not or why so? I think it would be interesting to talk about these two socialmedia from your perspective, what they do and what's been the most successful?<br><br>Robbie: Right. Well, I think it's more of a style thing than it is necessarily a platform thing.Because Facebook is still, from a penetration standpoint, is still very valuable. But the TwitterI mean, with the tools that we have at our disposal and just the inclination of the company itself, interms of what we like to do and since we enjoy talking with people, has made Twitter useful. So it'ssort of a case of, it becomes more successful because it's the one that you use and the one youlike to use. So it kind of becomes selected by virtue of it being one that you have a preference for.<br><br>Steve: So when you say preference, you mean, the preference of the principles or the company?<br><br>Robbie: Yes, the preference of the company. So from a marketing and from a businessperspective. So again, the reason why we use it is because we like to use it and it sort of fits in ourlives fairly easy in terms of the tools and the mobile applications, etcetera, are all things that make itpretty easy for us to keep it fluid and flowing and engaging with people on a regular basis. That’s whyI like some of the things that are coming out, they're not there yet for us in this local market, but I thinknationally Gowalla and foursquare are going to be a part of our world as well. But yeah, everything’s locked together, so our Facebook, our Twitter, the track -- they both are integrated. Andwe also obviously blog fairly regularly as well. So the ability for Twitter to link up to a blog that isholding an interesting content is a system that just works really well, and we can actually Tweet on itregularly so we don’t fall behind on it. And it works out pretty well.]]></description>
				<pubDate>2010-02-10 12:10:03</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Integrating social media: How Naked Pizza does it</title>
				<link>http://grabbinggreen.com/content.php?id=380</link>
				<description><![CDATA[We spoke with Robbie Vitrano from Naked Pizza. We started about asking how he uses Twitter.<br>Robbie:The media works a hell of a lot better if you’ve got something to say, and that’s sort of obvious. But also something that is interesting to talk about by other people. So you can do that in any number of ways. But I think if you want some legs to it, you better be offering some kind of benefit or some sort of insights that people find beneficial in their lives. So again, if you understand the concept, you understand there's a perspective that allows us to engage in fairly provocative ways. Also just been a pretty loose sense of humor in the company, so it allows us to kind of reveal ourselves, and that’s been appreciated as well. So it's not too stiff and too overly-managed. So we'd already started to engage with people on that basis through some of the existing, you know, emails, etcetera. So Twitter was kind of a natural. And when we realized it was a terrific platform and it fit the style of the company, we said “Let's just go with it.” So <inaudible> you say “Pizza” or you say “World’s Healthiest Pizza”, before it was Naked Pizza it was it's name. And we put up a giant Twitter sign that says “Follow us on Twitter with our Twitter.”<br>Steve:. Would you say Twitter has been successful than Facebook as a marketing tool? I think it would be interesting to talk about these two social media from your perspective, what they do and what's been the most successful.<br>Robbie:  Right. Well, I think it's more of a style thing than it is necessarily a platform thing. Because Facebook is still, from a penetration standpoint, is still very valuable. So—- but the Twitter—- I mean, just the tools that we have at our disposal and just the inclination of the company itself, in terms of what we like to do: we enjoy talking with people, has made Twitter useful. So it's sort of a case of itself: it becomes more successful because it's the one that you use and the one you like to use. So it kind of becomes selected by virtue of it being one that you have a preference for, from a marketing and from a business perspective. <br>So again, the reason why we use it is because we like to use it and it sort of fits in our lives fairly easy in terms of the tools and the mobile applications, etcetera, are all things that make it pretty easy for us to keep it fluid and flowing and engaging with people on a regular basis. That’s why I like some of the things that are coming out, they're not there yet for us in this local market, but I think nationally Gowalla and foursquare are going to be a part of our world as well. But yeah, we're tied—- everything’s locked together, so our Facebook, our Twitter, —- they both are integrated. And we also obviously blog fairly regularly as well. So the ability for Twitter to link up to a blog that is holding an interesting content is a system that just works really well, and we can actually Tweet on it regularly so we don’t fall behind on it. And it works out pretty well.<br>]]></description>
				<pubDate>2010-02-19 13:35:22</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Defining engagement...or trying to...if you're Naked Pizza</title>
				<link>http://grabbinggreen.com/content.php?id=381</link>
				<description><![CDATA[We spoke with Robbie Vitrano of Naked Pizza about engagement and measurement of social media.<br>Sterling:  Do you set goals for any of the things you do on Twitter in terms of followers or any kind of response goals?<br>NakedPizzaguy:  We're in the process of setting those right now. We design the website, which is another important part, because the website will be designed to essentially be extraordinarily Twitter-friendly. It'll be much more of a publishing platform and not a traditional website. So everything is going to be designed to be pushed out through social media essentially. So you can access Twitter through the website and push it out through your own Tweets or through your Facebook posts, etcetera. So I guess to answer your question Sterling, we're in the process of putting that together to establish both engagement metrics, as well as very specific metrics, which is again, moving a percentage of our customers whose address we'll know when we choose a location when we want a location. <br>Sterling:  Have you been responsive to anything on Yelp or Urbanspoon or anything like that, sort of these user-generated review sites?<br>Robbie:  Yes. And again, that’s part of the overall program. But we're starting to digest actively that people register reviews with Yelp , and we want to to move people towards those review sites. Obviously it's by extension, and Google’s coming out with a new product too, but til then we'll engage with Urbanspoon and Yelp and all the ones that are available at the local level to make sure that people are going and reviewing us and talking about it there.<br>Steve:  What are you planning on using to induce Yelp reviews?<br>Robbie:  I mean, again, we've had success with this, not all the time necessarily, but mostly encouraging people to do—- I mean, directly saying “Go to Yelp and review us.” Because what people do do a lot I mean, they Tweet to us that they had the Superbiotic or the new Pima pizza and go on and on about it. And-- right from there, we send them off and say--  <br>Steve:  “Speak your mind—- posting what you had to say on Yelp, we'd really appreciate it” type of stuff?<br>Robbie:  Absolutely. So yeah, I mean, it's nothing really spooky scientific, we're just reading those reviews to get our social media platform that exists and we're encouraging people to take it over there.<br> Because a lot of times—- it's a good point, Sterling, because when I'm talking to the national press, a lot of times they’ll go to Yelp and want to see, it's kind of a validate my opinion. And so that’s a nice capture of consumer opinion, so it's going to be important. I recognize it's importance, I probably haven’t pushed it real hard locally, which is also—- we're not disrespectful to the fact that we have a going concern here in New Orleans, and a lot of customers, but we're also—- as we're fixating on scale, we're thinking about systems as opposed to just marketing at the local level. So we have got some challenges in front of us as we go through the scaling process. But the logistics of it, so it's less of the kind of experience that I wish I could say “Here's everything we've done and done right”, I've got it up on the wall in terms of the things that will be locked in from the overall social media platform.]]></description>
				<pubDate>2010-02-19 13:40:00</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>As you grow, how does your social media voice change? The Naked Pizza perspective.</title>
				<link>http://grabbinggreen.com/content.php?id=382</link>
				<description><![CDATA[We spoke with Robbie Vitrano from Naked Pizza.<br>Sterling:  Do you think as you scale and get larger that you're going to have to standardize some of the social media things you do? Like we've talked to a few businesses that have said that that’s a problem, that people with our businesses with unique personalities and such, that as they get bigger they have to really define roles and whose going to do it and whose not and so on and so forth.<br>Robbie:  Right. Yeah, it's a huge challenge. It's one that we're committed to—- it's given us a lot of rocket fuel and it keeps us honest on the inside, the behind-closed-doors side in a lot of ways, which we like, we're attentive to. But it also has been a lot of what's made people interested in what we're doing. So what I foresee is the disproportionate amount of investment there on our part to manage it and to keep the personal touch there. But, it's not the same as having a local store in Boulder that needs a voice. We're right now weighing that idea of what's going to be the appropriate amount of autonomy for the franchisees. But I think ultimately we're going to have to try and let people have a voice at the local level. And there's a lot of danger associated with that, but it's been what we've been doing so far I guess in terms of showing personality. And so the idea will be there will be a crash course of course, and I've already written that into the operations manual about usage, which are best practiced sort of things that you can find anywhere. But as part of our training, our franchise training, we're going to spend a lot of time talking about the value of authenticity in the marketing, social media, the basic mission of the company, it's been a big part of the process of signing a franchisee that’s not just about your pocketbook. People need to sort of buy into this idealistic concept and understand that it needs to be there even if you're not always crowing about it, it needs to be a part of it.]]></description>
				<pubDate>2010-02-19 13:45:56</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>How Naked Pizza manages the Social Media Workload</title>
				<link>http://grabbinggreen.com/content.php?id=383</link>
				<description><![CDATA[We spoke with Robbie Vitrano about Naked Pizza.Steve:  Let's talk a little bit about the Twitter stuff you're doing, how frequently do you post or is it organized or is it just something that you naturally do or multiple people do?<br>Robbie:  It is more than one person, and we do have it divided into day parts, so we're attentive to our buying times. We're completely aware of the fact that we have a lunch bulge, we have a dinner bulge and we have a late dinner bulge. So we're pretty aware of when the orders come in and when people are being triggered. And I thinkthat whatever it is, 75 percent of the American population doesn’t know what they're going to have for dinner at 4:30 every day. So the Dominos of the world get that. That’s why they're spending time out on the busy intersections at four o'clock, five o'clock. So we do have times that we make sure that we're attentive to.<br> But the rest of it is kind of what happens in between has to do with sort of events of the day. I have my Google alerts triggered to a number of topics and issues that are absolutely germane to us. And we found that that’s worked out really well. So I go through nutritional stuff, I go through cultural stuff, I've got it divided into technology, design, science and food based on aspects of our product. We are very—- social media is a part of our business model. We consider ourselves to be a social media company. We consider design to be at the forefront. The store design I'm working on is pretty pushed and unexpected. I'm working with a former IDO Experience—- the person whose the head of Experiential Design there. So I harvest that content and I will either re-Tweet or push out from that as a starting point. Whenever there's a public conversation about health,  we will comment on it, and in this case controversially and gotten a ton of national media for it. And it's a rich opportunity for us. So we're very opportunistic, I guess is the best way to say it, which means that we push it hard. If it's science and health, the cofounder Jeff Leach, who is the Anthropologist cofounder, is going to take it, if it's got a colorful design and promotion-oriented, I'm going to take it. And we've got a couple other people that we fill in something that might be more localized as is the case with us right now in New Orleans since everybody basically has stopped doing everything that they do for The New Orleans Saints.<br> Yeah, so we've got kind of three triggers working, and we'll continue to refine that. But ultimately there’ll be a promotional-oriented and there’ll be a science and nutrition-oriented side to our Tweeting, and our social media platform and our publishing platform online. Those are going to be the two main aspects of it.]]></description>
				<pubDate>2010-02-19 13:48:58</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Loyalty programs for small business: how Naked Pizza does it</title>
				<link>http://grabbinggreen.com/content.php?id=384</link>
				<description><![CDATA[We spoke with Robbie Vitrano at Naked Pizza.Sterling:  I have one question about influencers and if you’ve—- we've talked to a few businesses who've given incentives to people they’ve identified on social media as sort of the important ambassadors for their brand. Do you do anything like that for sort of your loyal customers online?<br>Robbie:  Yeah. I mean, we're going to—- again, as part of our introduction, we'll make it pretty attractive for people to get involved with us. And we'll have loyalty programs for people that are doing business with us.Nothing overly scientific about it. I mean, we're going to ask people to opt in and be a part of it, and we'll give them a discount for doing it. We'll give people a discount for using the online system and registering. <br>I mean, that’s the best thing we can do. It's much better for us to give an incentive to get your registered in the online system than it is to get you to walk through the door, try a pizza.  So I mean, not that we won't do those things, we will do those things, which we'll do for the right reason, which will be purely marketing, but much more important for us will be an incentive to influence just to get them to not only talk about it, but also register into the online system so we have that relationship in place.]]></description>
				<pubDate>2010-02-19 13:51:57</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>First Steps in Social Media:  What Naked Pizza Says</title>
				<link>http://grabbinggreen.com/content.php?id=385</link>
				<description><![CDATA[Robie:  Register for Twitter and set up a Facebook account and there's kind of different ways that—- you can go out and  find all people that are interesting and ask people actively who you should follow given your interests. And then start to slowly get involved in it. But the simplest advice and the thing that most people aren’t doing is they just aren’t doing it. And so what I don’t want to spend a lot of time with somebody just trying to convince them that it's something that they should do. I mean, they need to have an awareness of it regardless of their business model. And then I think from there, that basis gives them an idea of to what depth they want to go into it. And also they can make a much more informed decision about what kind of consulting help they need. I don't think it's useful to be uneducated about it and ask an expert to come in and do it for you, personally.  I am wearing both hats and saying that. But I think it's wrong-headed to say “I need social media” and not spend any time getting your head around it and bring in a consultant. I think it's very satisfying and I think that step removed, it makes it very hard to I think evaluate whether it's a good idea. And--  <br>Steve:  You’ve got to play before you start to think about it as an advertising medium, you got to immerse yourself a little bit?<br>NakedPizzaguy:  Absolutely, I think get involved. So have an idea that you'd like to get some help along the way or hire somebody or whatever, but I think it's too easy for you to spend a fairly limited amount of time—- if you care about your business, you should be educating yourself about it. And there's just piles and piles of free information about people and customers and their product that’s being discussed every day, and you can benefit from that, even if you never use it as a marketing platform.]]></description>
				<pubDate>2010-02-19 13:55:27</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title>Foursquare and Gowalla: GPS Social Media</title>
				<link>http://grabbinggreen.com/content.php?id=386</link>
				<description><![CDATA[How do small businesses use social media like Foursquare and Gowalla?  Here's how Robbie Vitrano from Naked Pizza explains it.Robbie:  It's a new—- it's essentially a Twitter-oriented platform that is explicitly geography-based. So—- the old Twitter was people might Tweet “I'm at Caribou Coffee.” And so those are all set up to essentially always place you at a particular location. It's a little more explicitly useful as well in terms of flesh meets. The part of Twitter that is more young is the Tweetups where people come together physically. And so Gowalla and foursquare, which both received significant investment and people are excited by, the tech crunch crowd, are both built around recognizing the way people have used social media, and particularly young people have used social media, what is attractive about it is that it has an explicit commercial aspect to it. Which Twitter’s getting into now, especially with their tie-in with—- now that Google’s picking up Tweets as part of their Google alerts, etcetera. And by the way, I think you may know, but we've been involved directly with Twitter. They reached out to us, and we get to test drive a lot of their beta stuff. We're kind of in that little god pod of kicking the tires. Of course, Twitter’s still like 40 people, so it's a pretty cozy group. But the foursquare guys who I know, Naveen started foursquare, and I don't know the Gowalla guys, but they're all ex-Twitter guys. So with foursquare you would basically sign in when you're at the Caribou and say you're at the Caribou. And if you're at the Caribou a lot, they would make you the Mayor of Caribou. So if you were there more than anyone else, and as Mayor, the Caribou can now reach out to you and say “Steve, we really appreciate your patronage, here's a 20 dollar gift certificate or here's a promotion that you can send out to your followers.”<br>Steve:  So you're really trying to attract these people who might be the social connecters.<br>NakedPizzaguy:  Exactly, so it's cool in that way and it leverages a little bit of that social prestige. One of the problems for us is that because we're so much deliver, we're not really a hangout, so it's a little different for us. ]]></description>
				<pubDate>2010-02-19 14:00:40</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title></title>
				<link>http://grabbinggreen.com/content.php?id=387</link>
				<description><![CDATA[]]></description>
				<pubDate>2010-02-26 12:45:54</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title></title>
				<link>http://grabbinggreen.com/content.php?id=388</link>
				<description><![CDATA[]]></description>
				<pubDate>2010-02-26 12:45:58</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title></title>
				<link>http://grabbinggreen.com/content.php?id=389</link>
				<description><![CDATA[]]></description>
				<pubDate>2010-02-26 12:46:08</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title></title>
				<link>http://grabbinggreen.com/content.php?id=390</link>
				<description><![CDATA[]]></description>
				<pubDate>2010-02-26 12:46:20</pubDate>
				<category>Retailer Stories</category>
			</item><item>
				<title></title>
				<link>http://grabbinggreen.com/content.php?id=391</link>
				<description><![CDATA[]]></description>
				<pubDate>2010-02-26 12:46:27</pubDate>
				<category>Retailer Stories</category>
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